Help Desk & Ticketing Applications

  • Desk.com    20

    Online customer service software
    Desk.com lets you create a help desk that manages cases coming from multiple channels using a single agent console to organize, route, prioritize & track cases.
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  • Freshdesk    18

    Online Customer Support Software & Helpdesk Solution
    Freshdesk combines multi-channel ticket management with helpdesk automation offering features such as a team inbox, ticket routing, and event triggered actions.
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  • Zendesk    48

    Cloud customer service software
    Zendesk is a leading Help Desk and Ticketing software solution trusted by over 40,000 organizations worldwide.
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  • Samanage    21

    IT Service Desk & Asset Management Software
    Use Samanage to manage, organize and prioritize service requests from your employees with ticket management, asset tracking, and reports and dashboards.
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  • Freshservice ServiceDesk    5

    IT Helpdesk + Asset Management software from Freshdesk®
    Freshservice offers help desk automation for IT teams letting them assign tasks, manage tickets, access the knowledgebase & resolve issues from any device.
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  • PC-Duo Remote Control  

    PC-Duo: fast, secure and centrally managed remote control.
    PC-Duo provides fast and reliable PC-to-PC remote control and remote access over LAN/WAN and internet connections.
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  • JIRA Service Desk    2

    Redefine what IT means for your business with JIRA Service Desk
    JIRA Service Desk helps IT support teams to automate ticket management, knowledge base creation, SLAs, case tracking, self-service, & reporting.
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  • LiveChat    24

    Customer Service Software with Live Chat and Help Desk
    Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors!
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  • Salesforce Service Cloud  

    Salesforce1 customer service app
    Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
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  • Help Scout    15

    Web-based help desk designed for a great customer experience
    Help Scout automates help desk activity with workflows, unlimited email inboxes, collision detection, knowledge base creation, customer profiles, and more.
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  • Zoho Support    4

    Customer support help desk software
    Use Zoho Support to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications, and more.
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  • TeamSupport.com    93

    B2B Customer Support Software
    Resolve support tickets faster with better help desk ticketing software - TeamSupport offers automation and collaboration features to improve efficiency.
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  • Vision Helpdesk    32

    Help Desk, Satellite Desk and IT Service Desk Software
    Customer Support Ticketing Software
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  • ManageEngine SupportCenter Plus    1

    Web based customer support
    SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more.
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  • HelpOnClick Live Chat Software    14

    Live Chat Software
    HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration.
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  • Tracker    9

    Customer Service and Support Management Software
    PhaseWare Tracker enables IT help desks to track incidents from resolution to closure, with additional tools for self-service, knowledge management and more.
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  • SupaTOOLS    4

    ITIL Service Management, CMDB, Change & Asset Management
    Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service.
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  • Cayzu Help Desk    3

    Cayzu. Simple. Affordable. Help Desk Solution.
    Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base.
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  • ManageEngine ServiceDesk Plus    1

    Help Desk software and Asset Management Tool
    ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
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  • InvGate Service Desk  

    Modern Intuitive IT Service Desk Software
    Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.
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  • IssueTrak  

    Issue tracking software for help desk and customer service
    User-friendly help desk and ticketing solution for any-sized business; web-based access, award-winning support, mobile accessible, and an outstanding value
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  • UserVoice    19

    Customer engagement infrastructure for operational excellence
    Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.
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  • HappyFox    14

    Helpdesk, customer support software
    HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.
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  • Casengo    11

    Customer Support Software for Live Chat, Email and Twitter
    Casengo is a multichannel customer support tool with a built-in helpdesk ticketing system, knowledgebase, live chat, customer history & email management.
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  • Mojo Helpdesk    7

    Centralize, assign, and track helpdesk requests with our ticket tracking app.
    Use Mojo to create a branded helpdesk that supports ticket management, a customer support portal, SLAs, satisfaction ratings, time tracking, reports & more.
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What is Help Desk & Ticketing Software?

Help desk and ticket management software solutions are used to optimize the overall customer support services offered by companies. They are particularly beneficial to businesses who lack the resources to build large-scale customer support centres. These business applications provide all the tools necessary to support your agents in managing their workload and improving their performance.

Help desk software can be used for both internal technical support as well as external customer case management. These apps offer a more efficient way to track and organize tickets, record repeated incidents and problems, and standardize issue-solving procedures. Common functionalities include the ability to build a workflow, scripts and a customized knowledge base for easy referral by all agents.

Many help desk applications will enable your company to offer 24/7 customer support through the use of customer self-service portals. These online spaces include searchable knowledge databases, forums, FAQ’s, videos and other self-help documentation. This means your agents have more time on their hands to deal with more escalated issues.

The case management features common to help desk software allows you to store and archive personal customer information and agent interaction history. Agents are provided with instant access to a range of data from one platform. This speeds up customer waiting time as agents grab the data they need in seconds. Not leaving tools facilitate communication among agents. Case routing ensures specific issues are sent to the right agents. .

Help desk applications generally feature multi channel support across various communication platforms such as web, email, phone, chat and social media. Use these applications to identify key trends and measure the time spent by agents to resolve specific issues. Customer satisfaction and agent performance can be improved through the reporting tools offered by help desk applications.

Key Features & Benefits

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures