Help Desk & Ticketing Software

Best Comparison List of Vendor Applications & Tools
  • ConnectWise    1

    Business Management Platform for the IT Industry
    Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide theread more best support to their customers!
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  • LiveAgent    61

    Great customer service starts with better help desk software
    Great customer service starts with better Help Desk Software!
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  • Freshdesk    44

    Online Customer Support Software & Helpdesk Solution
    Freshdesk combines multi-channel ticket management with helpdesk automation offering features such as a team inbox,read more ticket routing, and event triggered actions.
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  • Samanage    29

    IT Service Desk & Asset Management Software
    Use Samanage to manage, organize and prioritize service requests from your employees with ticket management, asset trackingread more, and reports and dashboards.
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  • TeamSupport.com    96

    B2B Customer Support Software
    Resolve support tickets faster with better help desk ticketing software - TeamSupport offers automation and collaborationread more features to improve efficiency.
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  • Desk.com    24

    Online Customer Support Software & Helpdesk Solution
    Desk.com lets you create a help desk that manages cases coming from multiple channels using a single agent console toread more organize, route, prioritize & track cases.
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  • Freshservice ServiceDesk    6

    A complete IT Service Management Tool for your Business
    Freshservice offers help desk automation for IT teams letting them assign tasks, manage tickets, access the knowledgebaseread more & resolve issues from any device.
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  • XSellco Fusion  

    Multi-channel CRM for eCommerce sellers
    XSellco Fusion is a Customer Helpdesk/ticketing platform that enables sellers to integrate all customers from multipleread more channels & marketplaces on one dashboard
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  • Helpshift  

    Scalable customer care in your web & mobile apps
    Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, nativeread more FAQs, in-app chat, push campaigns & more
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  • Zoho Support    7

    Customer support help desk software
    Use Zoho Support to automate ticket management by setting service levels, creating escalation rules & workflows, settingread more up notifications, and more.
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  • JIRA Service Desk    4

    A beautifully simple service desk built on JIRA
    JIRA Service Desk helps IT support teams to automate ticket management, knowledge base creation, SLAs, case trackingread more, self-service, & reporting.
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  • HelpOnClick Live Chat Software    14

    Live Chat Software and Virtual agent for SMBs
    HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticketread more management and agent collaboration.
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  • LiveChat    125

    Premium Customer Service Software - Live Chat and Help Desk
    Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engagingread more and supporting online visitors!
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  • Kayako    7

    Helpdesk/ customer service software
    Kayako helps to automate help desk activities with prioritization & routing, SLAs & performance reporting, ticket workflowsread more, macros & escalation rules, and more
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  • ServiceWise  

    Web based help desk management software
    ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflowsread more, reporting and analytics features
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  • SmartSupport  

    Internal & external knowledge base and forum management platform
    SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilitiesread more. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
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  • Agiloft  

    Cloud-based helpdesk management software
    Agile Service Desk is a cloud-based integrated software application that helps enterprises to manage helpdesk, troubleread more ticketing & customer support operations
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  • IT Incident Software  

    Web-based helpdesk management solution
    IT Incident Software is a web-based IT helpdesk management solution that enables organizations to resolve requests byread more tracking assets and automating workflows
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  • Zendesk    233

    Cloud customer service software
    Zendesk is a leading Help Desk and Ticketing software solution trusted by over 40,000 organizations worldwide.
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  • Vision Helpdesk    35

    Help Desk, Satellite Desk and ITIL Service Desk Software
    Customer Support Ticketing Software
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  • Deskero    25

    The social customer care
    Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platformsread more as well as email, chat, website, & more.
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  • Help Scout    20

    Web-based help desk designed for a great customer experience
    Help Scout automates help desk activity with workflows, unlimited email inboxes, collision detection, knowledge baseread more creation, customer profiles, and more.
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  • SherpaDesk    21

    A support soution to help track time and manage projects
    Receive, resolve and report on all customer requests. SherpaDesk's mobile is the perfect solution for any business thatread more have techs who work in the field
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  • Front    17

    Inbox management software for teams
    Front is a help desk without tickets. It has all the capabilities of modern help desk software, but allows you to keepread more a human touch at all time.
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  • Yonyx    16

    Decision tree driven Interactive guides for customer service
    Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improveread more consistency & quality of service.
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GetApp lists the best Help Desk & Ticketing software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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What is Help Desk & Ticketing Software?

Help desk and ticket management software solutions are used to optimize the overall customer support services offered by companies. They are particularly beneficial to businesses who lack the resources to build large-scale customer support centres. These business applications provide all the tools necessary to support your agents in managing their workload and improving their performance.

Help desk software can be used for both internal technical support as well as external customer case management. These apps offer a more efficient way to track and organize tickets, record repeated incidents and problems, and standardize issue-solving procedures. Common functionalities include the ability to build a workflow, scripts and a customized knowledge base for easy referral by all agents.

Many help desk applications will enable your company to offer 24/7 customer support through the use of customer self-service portals. These online spaces include searchable knowledge databases, forums, FAQ’s, videos and other self-help documentation. This means your agents have more time on their hands to deal with more escalated issues.

The case management features common to help desk software allows you to store and archive personal customer information and agent interaction history. Agents are provided with instant access to a range of data from one platform. This speeds up customer waiting time as agents grab the data they need in seconds. Not leaving tools facilitate communication among agents. Case routing ensures specific issues are sent to the right agents. .

Help desk applications generally feature multi channel support across various communication platforms such as web, email, phone, chat and social media. Use these applications to identify key trends and measure the time spent by agents to resolve specific issues. Customer satisfaction and agent performance can be improved through the reporting tools offered by help desk applications.

Key Features & Benefits

  • Create and update the knowledge base
  • Track and archive issues and tickets
  • Answer, manage and record customer requests
  • Generate surveys and feedback forms
  • Create searchable help pages, forums and FAQ´s
  • Update customer profiles and cases
  • Set and track KPI´s, generating analytics reports
  • Improve methods of contact
  • Standardize rules and procedures