Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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65 apps

TeamSupport   

715
B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport

Freshdesk   

1,723
Online Customer Support Software & Helpdesk Solution
Freshdesk combines multi-channel ticket management with helpdesk automation offering features such as a team inbox, ticket routing, and event triggered actions. Read more about Freshdesk
Online Customer Support Software & Helpdesk Solution
Freshdesk combines multi-channel ticket management with helpdesk automation offering features such as a team inbox, ticket routing, and event triggered actions. Read more about Freshdesk

Freshservice   

357
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice

NICE inContact   

115
Cloud Contact Center Software
NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Read more about NICE inContact
Cloud Contact Center Software
NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Read more about NICE inContact

Zendesk   

2,107
Cloud customer service software
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
Cloud customer service software
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk

Zoho Desk   

1,558
Industry's first context-aware Helpdesk Software
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk

InvGate Service Desk   

71
IT service desk software
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more. Read more about InvGate Service Desk
IT service desk software
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more. Read more about InvGate Service Desk

ConnectWise Manage   

162
Business management platform for the IT industry
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise Manage
Business management platform for the IT industry
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise Manage

Salesforce Service Cloud   

435
Customer service & support software
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
Customer service & support software
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud

LiveAgent   

687
Great customer service starts with better help desk software
Great customer service starts with better Help Desk Software! Read more about LiveAgent

Qualtrics   

283
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics
Experience management platform
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics

Jira Service Desk   

225
Simple service desk built on Jira
Jira Service Desk helps IT & support teams to automate ticket management, knowledge base creation, SLAs, case tracking, self-service, & reporting. Read more about Jira Service Desk
Simple service desk built on Jira
Jira Service Desk helps IT & support teams to automate ticket management, knowledge base creation, SLAs, case tracking, self-service, & reporting. Read more about Jira Service Desk

Cayzu   

31
Help desk ticket & customer service software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu
Help desk ticket & customer service software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu

Alloy Navigator   

38
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator

Serviceaide   

22
Service desk & IT service management
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency. Read more about Serviceaide
Service desk & IT service management
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency. Read more about Serviceaide

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk

VIZOR HelpDesk & Assets   

0
ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. Read more about VIZOR HelpDesk & Assets On-premise or Cloud. Try for Free.
ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. Read more about VIZOR HelpDesk & Assets On-premise or Cloud. Try for Free.

Teamwork Desk   

102
Helpdesk Software Your Team Can Rely On
Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. Read more about Teamwork Desk
Helpdesk Software Your Team Can Rely On
Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. Read more about Teamwork Desk

Genesys PureCloud   

78
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Hiver   

35
Manage customer support and sales leads right from Gmail
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Read more about Hiver
Manage customer support and sales leads right from Gmail
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Read more about Hiver

HelpCrunch   

83
Customer Communication tool for Support, Marketing & Sales
Email and chat support now happens in one place. Provide customer service 5x faster with smart help desk that does the hard job for you. Read more about HelpCrunch
Customer Communication tool for Support, Marketing & Sales
Email and chat support now happens in one place. Provide customer service 5x faster with smart help desk that does the hard job for you. Read more about HelpCrunch

IncidentMonitor   

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor

Wrike   

1,470
Manage your projects from start to finish with Wrike
Wrike is a collaboration & project management tool that helps users manage projects from start to finish, providing full visibility and control over tasks. Read more about Wrike
Manage your projects from start to finish with Wrike
Wrike is a collaboration & project management tool that helps users manage projects from start to finish, providing full visibility and control over tasks. Read more about Wrike

LiveChat   

836
Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat

HelpDesk   

0
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
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