Help Desk & Ticketing Software

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TeamSupport   

714
B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport

Salesforce Service Cloud   

435
Customer service & support software
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
Customer service & support software
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud

ConnectWise Manage   

158
Business management platform for the IT industry
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise Manage
Business management platform for the IT industry
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise Manage

Zendesk   

2,085
Cloud customer service software
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
Cloud customer service software
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk

Freshservice   

355
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice

Zoho Desk   

1,554
Industry's first context-aware Helpdesk Software
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk

Dixa   

17
The Customer Friendship Platform
Get a beautifully simple help desk for email, chat, messenger & phone that runs in your browser. Dixa features automatic contact recognition and starts at $19. Read more about Dixa
The Customer Friendship Platform
Get a beautifully simple help desk for email, chat, messenger & phone that runs in your browser. Dixa features automatic contact recognition and starts at $19. Read more about Dixa

Freshdesk   

1,600
Online Customer Support Software & Helpdesk Solution
Freshdesk combines multi-channel ticket management with helpdesk automation offering features such as a team inbox, ticket routing, and event triggered actions. Read more about Freshdesk
Online Customer Support Software & Helpdesk Solution
Freshdesk combines multi-channel ticket management with helpdesk automation offering features such as a team inbox, ticket routing, and event triggered actions. Read more about Freshdesk

LiveAgent   

686
Great customer service starts with better help desk software
Great customer service starts with better Help Desk Software! Read more about LiveAgent

Alloy Navigator   

38
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator

NinjaRMM   

57
Remote monitoring & management platform
NinjaRMM is a security-centric remote monitoring & management platform that enables the automation of IT infrastructure management & cloud network monitoring. Read more about NinjaRMM
Remote monitoring & management platform
NinjaRMM is a security-centric remote monitoring & management platform that enables the automation of IT infrastructure management & cloud network monitoring. Read more about NinjaRMM

Kaseya BMS   

17
Business management solution for IT departments & MSPs
Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy. Read more about Kaseya BMS
Business management solution for IT departments & MSPs
Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy. Read more about Kaseya BMS

DeskAlerts   

3
Send alerts to employees via mobile, email, SMS or desktop
DeskAlerts allows you to send pop-up alerts to more than 10,000 users' screens and to block an employee's work until he or she reads your message to the end. It's guaranteed that alerts will be received and seen by 100% of employees. Read more about DeskAlerts
Send alerts to employees via mobile, email, SMS or desktop
DeskAlerts allows you to send pop-up alerts to more than 10,000 users' screens and to block an employee's work until he or she reads your message to the end. It's guaranteed that alerts will be received and seen by 100% of employees. Read more about DeskAlerts

Computicate PSA   

5
Integrated business management and PSA solution
Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more. Read more about Computicate PSA
Integrated business management and PSA solution
Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more. Read more about Computicate PSA

Wrike   

1,457
Manage your projects from start to finish with Wrike
Wrike is a collaboration & project management tool that helps users manage projects from start to finish, providing full visibility and control over tasks. Read more about Wrike
Manage your projects from start to finish with Wrike
Wrike is a collaboration & project management tool that helps users manage projects from start to finish, providing full visibility and control over tasks. Read more about Wrike

IncidentMonitor   

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor

Kaseya VSA   

142
IT Systems Management Software for SMBs and MSPs
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory. Read more about Kaseya VSA
IT Systems Management Software for SMBs and MSPs
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory. Read more about Kaseya VSA

ISL Light Remote Desktop   

100
Remote support software & unattended remote access
Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC). Read more about ISL Light Remote Desktop
Remote support software & unattended remote access
Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC). Read more about ISL Light Remote Desktop

LiveChat   

838
Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat

elevio   

12
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio

Canfigure   

12
Modular ITSM and ITAM solution based on ITIL principles
Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service. Read more about Canfigure
Modular ITSM and ITAM solution based on ITIL principles
Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service. Read more about Canfigure

NetHelpDesk   

33
ITIL aligned service desk software
NetHelpDesk is provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
ITIL aligned service desk software
NetHelpDesk is provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk

eHelpDesk   

15
Cloud based help desk software for businesses of all sizes
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. We offer all our modules with full functionality in a simple product bundle. Read more about eHelpDesk
Cloud based help desk software for businesses of all sizes
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. We offer all our modules with full functionality in a simple product bundle. Read more about eHelpDesk

ManageEngine ServiceDesk Plus   

130
Cloud IT Help Desk Software
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus
Cloud IT Help Desk Software
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus

Bitrix24   

348
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
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