Help Desk & Ticketing Software with Lead Assignment

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26 apps

SolarWinds Service Desk   

498
IT Service Desk & Asset Management Software
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs. Read more about SolarWinds Service Desk
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IT Service Desk & Asset Management Software
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs. Read more about SolarWinds Service Desk
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Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
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HappyFox   

78
Helpdesk, customer support software
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums. Read more about HappyFox
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Helpdesk, customer support software
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums. Read more about HappyFox
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Genesys Cloud   

98
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys Cloud
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everything HelpDesk   

12
IT support management system & help desk
everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry. Read more about everything HelpDesk
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IT support management system & help desk
everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry. Read more about everything HelpDesk
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Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu
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Cloud Based Ticket Management & Help Desk Software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu
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Alloy Navigator   

40
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Teamwork Desk   

114
Deliver an unforgettable customer experience.
Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers. Read more about Teamwork Desk
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Deliver an unforgettable customer experience.
Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers. Read more about Teamwork Desk
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Agile CRM   

387
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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HarmonyPSA   

18
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
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The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
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Help Scout  

154
Web-based help desk designed for better customer experience
Help Scout automates help desk activity with workflows, unlimited email inboxes, collision detection, knowledge base creation, customer profiles, and more. Read more about Help Scout
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Web-based help desk designed for better customer experience
Help Scout automates help desk activity with workflows, unlimited email inboxes, collision detection, knowledge base creation, customer profiles, and more. Read more about Help Scout
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ManageEngine ServiceDesk Plus  

142
Cloud IT Help Desk Software
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus
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Cloud IT Help Desk Software
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus
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Kayako  

154
Unified customer service platform
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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Unified customer service platform
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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Groove  

59
Support, Simplified.
Use Groove's ticket management system to assign, prioritize & track support requests, automate actions & workflows, log contact details & interactions, & more. Read more about Groove
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Support, Simplified.
Use Groove's ticket management system to assign, prioritize & track support requests, automate actions & workflows, log contact details & interactions, & more. Read more about Groove
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Deskpro  

31
Customer service software you can depend on
Helpdesk software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
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Customer service software you can depend on
Helpdesk software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
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PROMYS CRM Help Desk PSA  

27
Cloud-based CRM, Help Desk, and PSA software.
E-mail ticketing, portal, RMM integration ensure that details about customer support contracts, SLA's and customer assets are at your technicians’ finger tips. Read more about PROMYS CRM Help Desk PSA
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Cloud-based CRM, Help Desk, and PSA software.
E-mail ticketing, portal, RMM integration ensure that details about customer support contracts, SLA's and customer assets are at your technicians’ finger tips. Read more about PROMYS CRM Help Desk PSA
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Magentrix Communities  

23
Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities
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Partner (PRM), Customer and Employee Communities
Provide your customers with a self-service experience so they can access information, view support documents and help each other. Read more about Magentrix Communities
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Dixa  

17
The Customer Friendship Platform
Get a powerful and user-friendly help desk for email, live chat, messaging apps and phone that runs in your browser. Easily keep track of all customer inquiries and utilize advanced routing features to work faster and smarter. Dixa starts at $99 per user/per month. Read more about Dixa
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The Customer Friendship Platform
Get a powerful and user-friendly help desk for email, live chat, messaging apps and phone that runs in your browser. Easily keep track of all customer inquiries and utilize advanced routing features to work faster and smarter. Dixa starts at $99 per user/per month. Read more about Dixa
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4me  

14
Enterprise service management with SIAM support
For details, please visit 4me's blog posts on incident management at: https://www.4me.com/blog/category/incident-management/ Read more about 4me
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Enterprise service management with SIAM support
For details, please visit 4me's blog posts on incident management at: https://www.4me.com/blog/category/incident-management/ Read more about 4me
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Symphony SUMMIT  

10
The Intelligent ITSM Platform for Smart Organizations
An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset, Availability & Project Management. Read more about Symphony SUMMIT
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The Intelligent ITSM Platform for Smart Organizations
An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset, Availability & Project Management. Read more about Symphony SUMMIT
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C2 ATOM  

11
All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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All-in-one service desk software
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
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ClickDesk  

18
Live chat for customer support
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk. Read more about ClickDesk
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Live chat for customer support
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk. Read more about ClickDesk
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ServiceWise  

3
Web based help desk management software
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features. Read more about ServiceWise
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Web based help desk management software
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features. Read more about ServiceWise
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KronoDesk  

4
Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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Powerful help desk & service management software
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
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Focus Desk  

1
Multi-channel service desk & ticketing solution
Focus Desk is a cloud-based issue ticketing and service desk solution from Focus Telecom which allows users to manage customer faster and better. Read more about Focus Desk
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Multi-channel service desk & ticketing solution
Focus Desk is a cloud-based issue ticketing and service desk solution from Focus Telecom which allows users to manage customer faster and better. Read more about Focus Desk
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