Government Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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80 apps

NICE inContact   

417
Cloud Contact Center Software
NICE inContact is available for Public Administrations and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Cloud Contact Center Software
NICE inContact is available for Public Administrations and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Freshdesk   

2,224
82 pts
Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Online helpdesk system and customer service software
Freshdesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk   

2,442
Service-first CRM company that builds support & sales tools
Zendesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Service-first CRM company that builds support & sales tools
Zendesk is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InvGate Service Desk   

71
IT service desk software
InvGate Service Desk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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IT service desk software
InvGate Service Desk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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BOSS Solutions Suite   

93
92 pts
BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions Suite is available for Public Administrations and offers the following support options: Phone Support, Forum, Knowledge Base, Video Tutorials. Learn more
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BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions Suite is available for Public Administrations and offers the following support options: Phone Support, Forum, Knowledge Base, Video Tutorials. Learn more
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Freshservice   

385
82 pts
A complete IT service management (ITSM) tool for business
Freshservice is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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A complete IT service management (ITSM) tool for business
Freshservice is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HappyFox   

82
Helpdesk, customer support software
HappyFox is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Helpdesk, customer support software
HappyFox is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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everything HelpDesk   

12
IT support management system & help desk
everything HelpDesk is available for Public Administrations and offers the following support options: Phone Support, Online Support. Learn more
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IT support management system & help desk
everything HelpDesk is available for Public Administrations and offers the following support options: Phone Support, Online Support. Learn more
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elevio   

26
Self-service support & customer education platform
elevio is available for Public Administrations and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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Self-service support & customer education platform
elevio is available for Public Administrations and offers the following support options: Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials. Learn more
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Caspio   

131
Build online database applications without coding.
Caspio is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Build online database applications without coding.
Caspio is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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TOPdesk   

39
90 pts
Help desk & service management
TOPdesk is available for Public Administrations and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs. Learn more
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TOPdesk

90 pts
Help desk & service management
TOPdesk is available for Public Administrations and offers the following support options: Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs. Learn more
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Alloy Navigator   

44
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is available for Public Administrations and offers the following support options: Phone Support, Online Support, Forum, Knowledge Base, FAQs. Learn more
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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is available for Public Administrations and offers the following support options: Phone Support, Online Support, Forum, Knowledge Base, FAQs. Learn more
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Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpDesk   

17
Ticketing software for effortless customer support
HelpDesk is available for Public Administrations and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Ticketing software for effortless customer support
HelpDesk is available for Public Administrations and offers the following support options: Phone Support, Online Support, FAQs, Knowledge Base. Learn more
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Front   

199
Email management software and shared inbox for teams
Front is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum. Learn more
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Email management software and shared inbox for teams
Front is available for Public Administrations and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum. Learn more
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ThinkOwl   

0
Customer service powered by AI
ThinkOwl is available for Public Administrations and offers the following support options: Phone Support, FAQs, Knowledge Base, Online Support. Learn more
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Customer service powered by AI
ThinkOwl is available for Public Administrations and offers the following support options: Phone Support, FAQs, Knowledge Base, Online Support. Learn more
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VisionReply   

0
Help desk solution for enhancing customer support
VisionReply is available for Public Administrations and offers the following support options: Phone Support, Online Support, Knowledge Base, Forum. Learn more
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Help desk solution for enhancing customer support
VisionReply is available for Public Administrations and offers the following support options: Phone Support, Online Support, Knowledge Base, Forum. Learn more
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ISL Light Remote Desktop   

251
Remote support software & unattended remote access
ISL Light Remote Desktop is available for Public Administrations and offers the following support options: Phone Support, Online Support, Video Tutorials, FAQs. Learn more
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Remote support software & unattended remote access
ISL Light Remote Desktop is available for Public Administrations and offers the following support options: Phone Support, Online Support, Video Tutorials, FAQs. Learn more
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Kayako   

154
Unified customer service platform
Kayako is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Unified customer service platform
Kayako is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Kaseya BMS   

20
Business management solution for IT departments & MSPs
Kaseya BMS is available for Public Administrations and offers the following support options: FAQs, Forum, Phone Support. Learn more
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Business management solution for IT departments & MSPs
Kaseya BMS is available for Public Administrations and offers the following support options: FAQs, Forum, Phone Support. Learn more
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User.com   

29
The engine of growth. An all in one solution for user data.
User.com is available for Public Administrations and offers the following support options: Knowledge Base, Online Support, Video Tutorials, Phone Support, FAQs, Forum. Learn more
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The engine of growth. An all in one solution for user data.
User.com is available for Public Administrations and offers the following support options: Knowledge Base, Online Support, Video Tutorials, Phone Support, FAQs, Forum. Learn more
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VIZOR ServiceDesk & IT Assets   

1
ITIL Certified IT Service and Asset Management Solution
VIZOR ServiceDesk & IT Assets is available for Public Administrations and offers the following support options: Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base. Learn more
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ITIL Certified IT Service and Asset Management Solution
VIZOR ServiceDesk & IT Assets is available for Public Administrations and offers the following support options: Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base. Learn more
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LiveChat  

1,095
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Public Administrations and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Vivantio  

160
Flexible Software. Focused Service.
Vivantio is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Flexible Software. Focused Service.
Vivantio is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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Agiloft  

31
Agile Contract Management that works the way you do
Agiloft is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum.
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Agile Contract Management that works the way you do
Agiloft is available for Public Administrations and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum.
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