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Help Desk Software for Public Administrations

Last updated: March 2025

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149 software options

Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

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Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Zendesk Suite is available for Public Administrations and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

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JIRA Service Management logo

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Public Administrations and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is available for Public Administrations and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is available for Public Administrations and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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NinjaOne logo
Category Leaders

Automate the hardest parts of IT with NinjaOne

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NinjaOne is available for Public Administrations and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

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InvGate Service Management logo

Web-based IT service desk software

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InvGate Service Management is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

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Issuetrak logo

Ticketing system to streamline help desk operations

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Issuetrak is available for Public Administrations and offers the following support options: 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support.

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LiveAgent logo
Category Leaders

Web-based help desk so customer service agents

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LiveAgent is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

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BOSSDesk logo
Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk is available for Public Administrations and offers the following support options: Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk.

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LiveChat logo

Customer service software that boosts online sales.

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LiveChat is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

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HelpDesk logo

Ticketing software for effortless customer support

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HelpDesk is available for Public Administrations and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

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Atera logo
Category Leaders

The all-in-one IT management platform, powered by Action AI

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Atera is available for Public Administrations and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat.

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BeyondTrust Remote Support logo

Secure remote access software

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BeyondTrust Remote Support is available for Public Administrations and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep).

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EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

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EngageBay CRM is available for Public Administrations and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat.

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ISL Light logo
Category Leaders

Remote support software & unattended remote access

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ISL Light is available for Public Administrations and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base.

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TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Public Administrations and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is available for Public Administrations and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

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Bitrix24 logo

CRM, collaboration, and communication management suite

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Bitrix24 is available for Public Administrations and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

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Superchat logo

The comprehensive messaging suite for your business.

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Superchat is available for Public Administrations and offers the following support options: Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep).

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Spiceworks Cloud Help Desk logo

Server and website monitoring software

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Spiceworks Cloud Help Desk is available for Public Administrations and offers the following support options: Knowledge Base, Chat, FAQs/Forum.

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Yonyx logo

Decision tree driven Interactive guides for customer service

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Yonyx is available for Public Administrations and offers the following support options: Phone Support, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base.

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CXone Mpower logo

Cloud Contact Center Software

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CXone Mpower is available for Public Administrations and offers the following support options: Phone Support, Chat, Knowledge Base, 24/7 (Live rep), Email/Help Desk, FAQs/Forum.

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