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iPhone Help Desk Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

121 software options

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SysAid

4.5
(338)

Automate IT tasks and workflows with SysAid's ITSM solution

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SysAid’s ticket management supports you to better manage your help desk processes, including incident management, a self-service portal, and a knowledge base.

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Salesforce Service Cloud

4.4
(515)

Customer Service & Field Service Management Solutions

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Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud.

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LogMeIn Rescue

4.7
(130)

Remote support for helpdesks, call centers and organizations

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LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

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Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

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SummitAI

4.5
(15)

The future of IT management begins with AI.

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Symphony SummitAI is an ITIL-verified service and asset management solution that leverages the latest advances in AI-powered digital agents and service automation. SummitAI helps enterprise IT leaders and service providers achieve greater levels of speed, responsiveness, and productivity.

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Front

4.5
(207)

Email management software and shared inbox for teams

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Turn your email into a help desk to deliver more personal customer support. Front brings emails and messages from every channel (email, chat, social media, SMS) into a collaborative team inbox. Try Front for free.

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Freshservice

4.5
(420)

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.

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ConnectWise Control

4.7
(1,7k)

Remote meeting platform for resolving customers' queries

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ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

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Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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JIRA Service Management

4.4
(270)

The only ITSM solution built on the Jira platform

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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

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SolarWinds Service Desk

4.6
(518)

IT Service Desk & Asset Management Software

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Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.

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ConnectWise Manage

4.1
(189)

A PSA Tool Designed To Run Your As-a-Service Business

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Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers!

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Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

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Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting.

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BOSSDesk

4.6
(96)

BOSS Solutions a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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Atera

4.5
(201)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Atera is the ultimate all-in-one remote monitoring tool suite for IT Pros. Includes everything you need and nothing you don't: Full RMM, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

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Supportbench

4.6
(18)

Modern customer support platform making complex B2B simple

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A modern customer support CRM built by customer support for customer support to manage complex, high value customers.

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InvGate Service Desk

4.6
(75)

IT service desk software

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Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.

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Web Help Desk

4.2
(109)

IT asset and knowledge management

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Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

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Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base.

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Gorgias

4.7
(76)

Help desk and customer service solution

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The ONLY help desk & ticketing app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify.

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HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.

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Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

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Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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Hiver

4.7
(74)

Hiver: World's First Gmail-based Customer Service Helpdesk

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Hiver is a Gmail-centric customer service solution that helps customer service teams collaborate on shared inboxes like services@, orders@, support@. Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail.

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LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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LiveAgent is the perfect solution for businesses of all sizes and industries with more than 180 Help Desk features and over 40 integrations. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and other productivity tools.

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OpsGenie

4.7
(123)

Modern IT incident management and response solution

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Opsgenie integrates with over 200 ITSM tools including Jira Service Desk, Jira Software, Bitbucket, Slack, Zendesk and more.

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