This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Best Help Desk Software for Windows

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

140 software options

Sponsored

1 filter applied


Integrated with


Features



Pricing models


Customer rating



SysAid

4.5
(338)

Automate IT tasks and workflows with SysAid's ITSM solution

visit website
SysAid’s ticket management supports you to better manage your help desk processes, including incident management, a self-service portal, and a knowledge base.

Read more about SysAid

LogMeIn Rescue

4.6
(131)

Remote support for helpdesks, call centers and organizations

visit website
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Front

4.5
(207)

One place to take care of all your customers

visit website
Yes—you can scale and remain human. Front is a customer communication hub that brings every channel into a single platform and combines the automation of ticketing software with the personal touch of email. Workflow automations and powerful integrations help teams craft the best replies, faster.

Read more about Front

ConnectWise Control

4.7
(1,7k)

Remote meeting platform for resolving customers' queries

visit website
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ConnectWise Control

JIRA Service Management

4.4
(271)

The only ITSM solution built on the Jira platform

visit website
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

Read more about JIRA Service Management

SolarWinds Service Desk

4.6
(519)

IT Service Desk & Asset Management Software

visit website
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.

Read more about SolarWinds Service Desk

BOSSDesk

4.6
(96)

BOSS Solutions a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

ConnectWise Manage

4.1
(189)

A PSA Tool Designed To Run Your As-a-Service Business

visit website
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers!

Read more about ConnectWise Manage

Atera

4.5
(201)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

visit website
Atera is the ultimate all-in-one remote monitoring tool suite for IT Pros. Includes everything you need and nothing you don't: Full RMM, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Supportbench

4.6
(18)

Modern customer support platform making complex B2B simple

visit website
A modern customer support CRM built by customer support for customer support to manage complex, high value customers.

Read more about Supportbench

InvGate Service Desk

4.6
(75)

IT service desk software

visit website
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.

Read more about InvGate Service Desk

Vision Helpdesk

4.6
(28)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more..

Read more about Vision Helpdesk

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

visit website
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.

Read more about HappyFox Help Desk

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

visit website
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

Read more about Zoho Desk

TOPdesk

4.6
(41)

Help desk & service management

visit website
Help desk & service management

Read more about TOPdesk

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

visit website
LiveAgent is the perfect solution for businesses of all sizes and industries with more than 180 Help Desk features and over 40 integrations. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and other productivity tools.

Read more about LiveAgent

everything HelpDesk

4.3
(13)

IT support management system & help desk

visit website
everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry

Read more about everything HelpDesk

elevio

4.6
(27)

Self-service support & customer education platform

visit website
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

Read more about elevio

NICE CXone

4.2
(458)

Cloud Contact Center Software

visit website
With NICE inContact, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time.

Read more about NICE CXone

Alloy Navigator

4.5
(48)

Award winning IT Asset Mgmt and Service Mgmt platform

visit website
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Read more about Alloy Navigator

HaloITSM

4.6
(19)

ITSM solution for managing incidents & assets

visit website
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

Read more about HaloITSM

OneDesk

4.0
(2)

Helpdesk & Project Management Software - in one application

visit website
Easy-to-use support ticket software with email capture, live chat, knowledge base, client portal and more. Highly configurable with automated workflows, auto-replies, auto-assignment, custom fields, forms, views, search and filtering. Includes a full-featured project & task management application.

Read more about OneDesk

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

visit website
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration.

Read more about HelpOnClick

ThinkOwl

(0)

Customer service powered by AI

visit website
Multi-channel customer service software fully powered by artificial intelligence.

Read more about ThinkOwl

Take Control

4.3
(15)

Collaborative remote access solution

visit website
N-able Take Control remote support software designed to help your IT business succeed.

Read more about Take Control