App comparison
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8 software options
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Features
SMS Messaging(5)
Access Controls/Permissions(5)
Account Alerts(2)
Account Management(2)
Activity Dashboard(6)
Activity Tracking(5)
Alerts/Escalation(7)
Alerts/Notifications(6)
API(8)
Appointment Management(5)
Assignment Management(3)
Audit Trail(2)
Auto-Responders(7)
Automated Routing(8)
Calendar Management(2)
Call Center Management(6)
Call Monitoring(3)
Call Recording(3)
Call Routing(5)
Campaign Management(3)
Canned Responses(7)
Cataloging/Categorization(5)
Chat/Messaging(8)
Chatbot(4)
Client Portal(3)
Collaboration Tools(6)
Commenting/Notes(2)
Communication Management(6)
Computer Telephony Integration(3)
Configurable Workflow(6)
Contact Database(5)
Contact Management(7)
Content Management(3)
CRM(5)
Customer Database(7)
Customer History(8)
Customer Segmentation(6)
Customer Support(2)
Customizable Branding(8)
Customizable Fields(6)
Customizable Forms(6)
Customizable Reports(6)
Customizable Templates(8)
Dashboard(5)
Data Import/Export(6)
Data Visualization(3)
Document Storage(5)
Drag & Drop(5)
Email Management(8)
Email Templates(8)
Employee Management(5)
Engagement Tracking(5)
Event Triggered Actions(6)
Feedback Management(7)
File Sharing(5)
Full Text Search(4)
Help Desk Management(5)
Inbox Management(6)
Interaction Tracking(8)
Issue Management(3)
Issue Tracking(4)
IT Asset Management(3)
Knowledge Base Management(7)
Knowledge Management(7)
Lead Management(3)
Live Chat(8)
Macros/Templated Responses(7)
Mobile Access(7)
Monitoring(4)
Multi-Channel Communication(8)
Multi-Channel Management(4)
Multi-Language(6)
Multiple User Accounts(5)
Offline Form(4)
Performance Metrics(7)
Prioritization(6)
Proactive Chat(5)
Project Management(3)
Queue Management(7)
Real Time Analytics(5)
Real Time Data(4)
Real Time Monitoring(7)
Real Time Notifications(7)
Real Time Reporting(4)
Real Time Updates(3)
Real-Time Chat(8)
Real-time Consumer-facing Chat(7)
Remote Access/Control(3)
Reporting & Statistics(7)
Reporting/Analytics(8)
Role-Based Permissions(4)
Routing(5)
Rules-Based Workflow(3)
Search/Filter(7)
Self Service Portal(7)
Service Level Agreement (SLA) Management(5)
Single Sign On(6)
Social Media Integration(7)
SSL Security(6)
Support Ticket Management(8)
Support Ticket Tracking(6)
Survey/Poll Management(5)
Surveys & Feedback(7)
Tagging(8)
Task Management(4)
Template Management(5)
Third Party Integrations(8)
Transcripts/Chat History(5)
Transfers/Routing(5)
Virtual Assistant(5)
Visual Analytics(3)
Widgets(3)
Workflow Configuration(8)
Workflow Management(8)
Integrated with
Fonvirtual Virtual PBX
Microsoft Teams(3)
Microsoft 365(1)
Google Workspace(2)
Microsoft Outlook(1)
1Gateway(1)
3CX(2)
Actiondesk(6)
ActiveCampaign(4)
ActiveDEMAND(2)
Adobe Commerce(5)
Agent.ai(3)
Agile CRM(2)
Aircall(8)
Akita(3)
AlertOps(2)
Alida TXM(3)
Amazon Connect(3)
APIANT(5)
AppFollow(5)
Asana(3)
AskNicely(6)
AuditShipment (2)
Autotask PSA(1)
AVOXI(4)
Basecamp(1)
Bedrock Data(4)
Better Proposals(1)
BeyondTrust Remote Support(1)
BigCommerce(5)
Bitium(4)
Blits(3)
Bold BI(3)
Box(2)
BugHerd(4)
Built.io Flow(4)
Calendly(3)
Campaign Monitor(6)
Capsule(3)
ChargeDesk(5)
Chattermill(4)
ChurnZero(4)
Clearbit(3)
ClickUp(3)
Cloud Elements(3)
CloudTalk(6)
Cognito Forms(5)
ConnectWise ScreenConnect(2)
Constant Contact(6)
Crowdin(4)
Customer Thermometer(5)
Customer.io(3)
CustomerX(3)
Cyclr(3)
Cyfe(5)
Delighted(7)
Dialpad(3)
Domotz(1)
Dropbox Business(3)
Drupal(1)
elevio(5)
EV Reach(2)
EvaluAgent(5)
FAT FINGER(3)
Five9(3)
Fivetran(6)
FreshBooks(3)
Freshdesk(1)
Freshdesk Success(4)
FullContact(4)
FullStory(4)
Geckoboard(5)
GetResponse(1)
GitHub(4)
Gmail(6)
Google Analytics 360(3)
Google Calendar(1)
Google Contacts(1)
Google Drive(2)
Google Forms(3)
Grow(3)
Guru(5)
Harvest(2)
Help Desk Migration(4)
Highrise(3)
Hornbill(2)
HubSpot CRM(5)
HubSpot Marketing Hub(6)
HubSpot Service Hub(1)
Insightly(6)
Instagram(5)
Intercom(3)
iorad(4)
Jira(5)
JIRA Service Management(4)
Joomla(1)
JustCall(7)
Kaseya VSA(1)
Keap(3)
Klaus(6)
Klaviyo(5)
Klipfolio(4)
Lead Gen & CRM (formerly SharpSpring)(4)
LeadMaster(5)
LiveChat(2)
LogMeIn Rescue(2)
Lumoa(4)
MaestroQA(4)
Mailchimp(7)
Make(5)
ManageEngine Analytics Plus(1)
Medallia Agent Connect(4)
Meta for Business(6)
Microsoft Excel(2)
Mobil(X)(2)
Morphic(1)
NetCrunch(2)
Nicereply(5)
Nimble(2)
Okta(1)
Olark(5)
OneDrive(1)
ONEiO(2)
OneLogin(2)
Operations Hub(4)
OpsGenie(1)
Optymyze(3)
PagerDuty(2)
Pipedrive(4)
Pivotal Tracker(2)
Plantt(5)
Playvox(5)
Plecto(4)
ProjectManager.com(3)
QuickBooks Online Advanced(2)
Radiance Commerce(5)
Retently(4)
RingCentral Contact Center(2)
Ringover(4)
Rippling(4)
Robly(5)
RudderStack(5)
Salesforce Sales Cloud(4)
Segment(6)
Shelf(3)
Shopify(8)
SIGNL4(2)
Simplesat(6)
Sisense(5)
Slaask(4)
Slack(8)
Solvemate(3)
Stripe(2)
SugarCRM(2)
SurveyMonkey(4)
Talkdesk(6)
Teamleader(4)
TeamViewer(2)
Time Doctor(4)
Toky(5)
Tonkean(3)
TOPdesk(2)
Tray.io(3)
Trelica(5)
Trello(5)
Trustpilot(2)
Twilio(5)
Twitter/X(4)
Typeform(2)
Unbounce(2)
Upscope(5)
Userlike(3)
Voxloud(4)
WhatsApp(4)
WooCommerce(4)
WordPress(5)
Workativ Assistant(2)
Workato(3)
Zapier(7)
Zendesk Sell(3)
Zendesk Suite(2)
Zluri(3)
Zoho Assist(2)
Zoho CRM(3)
Zoom Meetings(4)
Pricing model
Free(2)
Open Source(0)
Free Trial(7)
One Time License(0)
Subscription(8)
Devices supported
Mac(2)
iPad(6)
Android(7)
Linux(1)
Web-based(8)
iPhone(7)
Windows(2)
Organization types
Small Business(8)
Non Profit(6)
Large Enterprises(7)
Public Administrations(4)
Freelancers(4)
Mid Size Business(8)
User rating
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Deliver world-class support from one easy-to-use platform.
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Help desk and customer service solution
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Support, engage, and convert customers on a single platform.
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