App comparison
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14 software options
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Features
Access Controls/Permissions(9)
Account Management(3)
Activity Dashboard(7)
Activity Tracking(8)
Alerts/Escalation(12)
Alerts/Notifications(9)
API(13)
Appointment Management(5)
Assignment Management(4)
Auto-Responders(10)
Automated Routing(12)
Call Center Management(11)
Call Monitoring(4)
Call Recording(4)
Call Routing(5)
Campaign Management(4)
Canned Responses(6)
Cataloging/Categorization(9)
Chat/Messaging(10)
Client Portal(3)
Collaboration Tools(10)
Communication Management(9)
Computer Telephony Integration(5)
Configurable Workflow(6)
Contact Database(6)
Contact Management(9)
Content Management(7)
CRM(7)
Customer Database(10)
Customer History(11)
Customer Segmentation(8)
Customer Support(3)
Customizable Branding(12)
Customizable Fields(8)
Customizable Forms(8)
Customizable Reports(9)
Customizable Templates(13)
Dashboard(7)
Data Import/Export(9)
Document Storage(7)
Drag & Drop(7)
Email Management(14)
Email Templates(10)
Employee Management(4)
Engagement Tracking(4)
Event Triggered Actions(9)
Feedback Management(9)
File Sharing(6)
Forms Management(4)
Full Text Search(7)
Help Desk Management(8)
Inbox Management(6)
Incident Management(3)
Interaction Tracking(13)
Issue Auditing(3)
Issue Management(4)
Issue Tracking(4)
IT Asset Management(4)
IVR/Voice Recognition(4)
Knowledge Base Management(13)
Knowledge Management(8)
Lead Management(6)
Live Chat(12)
Macros/Templated Responses(13)
Mobile Access(9)
Monitoring(6)
Multi-Channel Communication(11)
Multi-Channel Management(4)
Multi-Language(8)
Multiple User Accounts(5)
Offline Form(5)
Performance Metrics(12)
Prioritization(8)
Proactive Chat(5)
Project Management(4)
Queue Management(10)
Real Time Analytics(6)
Real Time Data(4)
Real Time Monitoring(8)
Real Time Notifications(10)
Real Time Reporting(4)
Real-Time Chat(12)
Real-time Consumer-facing Chat(7)
Remote Access/Control(9)
Reporting & Statistics(10)
Reporting/Analytics(14)
Role-Based Permissions(7)
Routing(6)
Rules-Based Workflow(5)
Search/Filter(11)
Self Service Portal(11)
Service Level Agreement (SLA) Management(8)
Single Sign On(5)
Social Media Integration(11)
SSL Security(4)
Support Ticket Management(12)
Support Ticket Tracking(8)
Survey/Poll Management(6)
Surveys & Feedback(11)
Tagging(9)
Task Management(6)
Template Management(5)
Third Party Integrations(12)
Transcripts/Chat History(4)
Transfers/Routing(5)
Widgets(7)
Workflow Configuration(13)
Workflow Management(10)
Integrated with
LeadMaster
Microsoft Teams(4)
Google Workspace(3)
Microsoft Outlook(1)
123FormBuilder(1)
1Gateway(1)
3CX(2)
Actiondesk(4)
ActiveCampaign(8)
ActiveDEMAND(4)
Adobe Commerce(9)
Agent.ai(3)
Agile CRM(4)
Aircall(6)
Akita(6)
AlertOps(2)
Alida TXM(4)
Amazon Connect(2)
APIANT(10)
AppFollow(5)
Asana(6)
AskNicely(5)
AuditShipment (4)
Autotask PSA(1)
AVOXI(5)
Basecamp(4)
Bedrock Data(5)
Better Proposals(4)
BeyondTrust Remote Support(1)
BigCommerce(8)
Bitium(5)
Blits(3)
Bold BI(4)
Box(2)
BugHerd(7)
Built.io Flow(5)
Calendly(2)
Campaign Monitor(8)
Capsule(6)
ChargeDesk(5)
Chattermill(4)
ChurnZero(4)
Clearbit(2)
ClickUp(4)
Cloud Elements(3)
CloudTalk(6)
Cognito Forms(5)
ConnectWise ScreenConnect(2)
Constant Contact(9)
Crowdin(4)
Customer Thermometer(7)
Customer.io(4)
CustomerX(3)
Cyclr(3)
Cyfe(13)
Delighted(6)
Dialpad(2)
Domotz(1)
Dropbox Business(3)
Drupal(4)
elevio(6)
EV Reach(2)
EvaluAgent(4)
FAT FINGER(3)
Five9(2)
Fivetran(4)
Fonvirtual Virtual PBX(5)
FreshBooks(7)
Freshdesk(2)
Freshdesk Success(5)
FullContact(6)
FullStory(3)
Geckoboard(4)
GetResponse(4)
GitHub(6)
Gmail(5)
Google Analytics 360(6)
Google Calendar(2)
Google Contacts(3)
Google Docs(1)
Google Drive(1)
Google Forms(5)
Grow(3)
Guru(4)
Harvest(2)
Help Desk Migration(7)
Highrise(8)
Hornbill(2)
HubSpot CRM(7)
HubSpot Marketing Hub(7)
HubSpot Service Hub(2)
Insightly(9)
Instagram(3)
Intercom(3)
iorad(5)
Jira(7)
JIRA Service Management(4)
Joomla(5)
JustCall(7)
Kaseya VSA(1)
Keap(7)
Klaus(6)
Klaviyo(4)
Klipfolio(5)
Lead Gen & CRM (formerly SharpSpring)(8)
LinkedIn for Business(1)
LiveChat(2)
LogMeIn Rescue(4)
Lumoa(4)
MaestroQA(3)
Mailchimp(12)
Make(4)
Medallia Agent Connect(2)
Meta for Business(10)
Microsoft Excel(2)
Mobil(X)(3)
Morphic(2)
NetCrunch(4)
Nicereply(5)
Nimble(3)
Okta(2)
Olark(5)
ONEiO(2)
OneLogin(3)
Operations Hub(3)
Optymyze(2)
PagerDuty(2)
Pipedrive(7)
Pivotal Tracker(3)
Plantt(4)
Playvox(5)
Plecto(4)
PrestaShop(5)
ProjectManager.com(8)
QuickBooks Online Advanced(3)
Radiance Commerce(4)
Retently(7)
RingCentral Contact Center(4)
Ringover(3)
Rippling(4)
Robly(5)
RudderStack(4)
Salesforce Sales Cloud(6)
Segment(5)
Shelf(2)
Shift4Shop(2)
Shopify(12)
SIGNL4(2)
Simplesat(5)
Sisense(4)
Slaask(7)
Slack(11)
Solvemate(4)
Squarespace(4)
Stripe(7)
SugarCRM(5)
SurveyMonkey(4)
Talkdesk(6)
Teamleader(4)
TeamViewer(3)
Teamwork.com(2)
Time Doctor(4)
Toky(5)
Tonkean(4)
TOPdesk(2)
Tray.io(3)
Trelica(4)
Trello(8)
Twilio(7)
Twitter/X(8)
Typeform(2)
Unbounce(5)
Upscope(5)
Userlike(3)
Voxloud(4)
Vtiger CRM(2)
Weebly(4)
WhatsApp(4)
Wix(3)
WooCommerce(7)
WordPress(13)
Workativ Assistant(2)
Workato(4)
Xero(4)
Zapier(12)
Zendesk Sell(2)
Zendesk Suite(5)
Zluri(3)
Zoho Assist(2)
Zoho CRM(7)
Zoho SalesIQ(2)
Zoom Meetings(4)
Pricing model
Free(4)
Open Source(0)
Free Trial(13)
One Time License(0)
Subscription(13)
Devices supported
Mac(5)
iPad(10)
Android(12)
Linux(5)
Web-based(14)
iPhone(10)
Windows(6)
Organization types
Small Business(14)
Non Profit(13)
Large Enterprises(11)
Public Administrations(10)
Freelancers(13)
Mid Size Business(14)
User rating
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Service-first CRM company that builds support & sales tools
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Online helpdesk system and customer service software
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Making internet business personal
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396
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Great customer service starts with better help desk software
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420
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Customer service software that boosts online sales.
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145
51
10
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Deliver world-class support from one easy-to-use platform.
Read more about Help Scout
245
158
21
28
Sales and marketing CRM for growing businesses
Read more about Agile CRM
63
23
Helpdesk, customer support software
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45
Support, engage, and convert customers on a single platform.
Read more about Re:amaze
26
Mojo Helpdesk makes customer service easy.
Read more about Mojo Helpdesk
39
Support, Simplified.
Read more about Groove
14
11
Customer support help desk software
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Supercharged Customer Engagement and Support platform.
Read more about Interakt
7
Live chat for customer support
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