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Best Help Desk Apps Integrated with Microsoft 365

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

21 software options

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JIRA Service Management

4.4
(262)

The only ITSM solution built on the Jira platform

Integrates with Microsoft 365, Goverlan Reach, Zoho Assist, …

Read more about JIRA Service Management

Freshservice

4.5
(387)

A complete IT service management (ITSM) tool for business

Integrates with Microsoft 365, Goverlan Reach, Box, …

Read more about Freshservice

SysAid

4.5
(335)

Automate IT tasks and workflows with SysAid's ITSM solution

Integrates with Microsoft 365, Google Workspace, Ekran System, …

Read more about SysAid

SummitAI

4.4
(10)

The future of IT management begins with AI.

Integrates with Microsoft 365, Twilio, Microsoft Azure, …

Read more about SummitAI

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Integrates with Microsoft 365, Twilio, Google Workspace, …

Read more about Vision Helpdesk

Alloy Navigator

4.5
(47)

Award winning IT Asset Mgmt and Service Mgmt platform

Integrates with Microsoft 365, Twitter, GoToAssist, …

Read more about Alloy Navigator

Front

4.5
(203)

Email management software and shared inbox for teams

Integrates with Microsoft 365, PieSync, Twilio, …

Read more about Front

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Integrates with Microsoft 365, ISL Light Remote Desktop, Xero, …

Read more about Bitrix24

Genuity IT Admin Suite

(0)

IT management platform for businesses of all sizes

Integrates with Microsoft 365, Google Workspace, DocuSign

Read more about Genuity IT Admin Suite

Avochato

4.7
(128)

SMS texting and live chat for sales, support & ops teams

Integrates with Microsoft 365, Salesforce Sales Cloud, Cognito Forms, …

Read more about Avochato

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

Integrates with Microsoft 365, Microsoft Azure, Microsoft Excel, …

Read more about VIZOR IT Asset Management

Vivantio

4.3
(163)

Flexible Software. Focused Service.

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Integrates with Microsoft 365, Jira, Gmail, …

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Agiloft

4.9
(31)

Agile Contract Management that works the way you do

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Integrates with Microsoft 365, Xero, Microsoft Azure, …

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MyHub

4.8
(27)

Cloud Based Intranet Solution

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Integrates with Microsoft 365, Microsoft Azure, Gmail, …

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HaloPSA

4.8
(15)

HaloPSA brings everything an MSP needs into one location.

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Integrates with Microsoft 365, Xero, Google Workspace, …

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Simplisys Service Desk

4.9
(13)

Help Desk, ITSM, service, and support management for SMBs

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Integrates with Microsoft 365, Dropbox Business, Gmail

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TeamSupport

4.5
(790)

B2B Customer Support Software

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Integrates with Microsoft 365, Beanstalk, Jira, …

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ManageEngine ServiceDesk Plus

4.3
(151)

Cloud IT Help Desk Software

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Integrates with Microsoft 365, Goverlan Reach, Zoho Assist, …

Read more about ManageEngine ServiceDesk Plus

SherpaDesk

4.8
(58)

A support soution to help track time and manage projects

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Integrates with Microsoft 365, Salesforce Sales Cloud, NinjaRMM, …

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KronoDesk

3.5
(4)

Powerful help desk & service management software

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Integrates with Microsoft 365, SpiraPlan, SpiraTest, …

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Apptivo

(0)

CRM for managing customer accounts

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Integrates with Microsoft 365, Xero, PieSync, …

Read more about Apptivo

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