App comparison
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11 software options
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Features
SMS Messaging(3)
Access Controls/Permissions(8)
Account Alerts(3)
Account Management(3)
Activity Dashboard(6)
Activity Tracking(8)
Alerts/Escalation(9)
Alerts/Notifications(7)
API(11)
Appointment Management(5)
Assignment Management(5)
Audit Trail(2)
Auto-Responders(7)
Automated Routing(9)
Calendar Management(3)
Call Center Management(8)
Call Monitoring(3)
Call Recording(3)
Call Routing(4)
Campaign Management(3)
Canned Responses(5)
Cataloging/Categorization(6)
Change Management(3)
Chat/Messaging(10)
Chatbot(3)
Client Portal(5)
Collaboration Tools(9)
Commenting/Notes(2)
Communication Management(9)
Computer Telephony Integration(3)
Configurable Workflow(7)
Contact Database(7)
Contact Management(9)
Content Management(5)
CRM(6)
Customer Database(9)
Customer History(9)
Customer Segmentation(7)
Customizable Branding(10)
Customizable Fields(7)
Customizable Forms(7)
Customizable Reports(7)
Customizable Templates(10)
Dashboard(8)
Data Import/Export(8)
Document Storage(9)
Drag & Drop(6)
Email Management(10)
Email Templates(9)
Employee Management(5)
Engagement Tracking(5)
Event Triggered Actions(8)
Feedback Management(9)
File Sharing(3)
Forms Management(3)
Full Text Search(6)
Help Desk Management(7)
Inbox Management(5)
Incident Management(4)
Interaction Tracking(11)
Issue Auditing(4)
Issue Management(3)
Issue Scheduling(3)
Issue Tracking(4)
IT Asset Management(6)
Knowledge Base Management(10)
Knowledge Management(7)
Lead Management(4)
Live Chat(10)
Macros/Templated Responses(8)
Mobile Access(5)
Monitoring(4)
Multi-Channel Communication(10)
Multi-Channel Management(4)
Multi-Language(8)
Multiple User Accounts(7)
Performance Metrics(10)
Prioritization(6)
Proactive Chat(3)
Problem Management(3)
Project Management(6)
Queue Management(9)
Real Time Analytics(4)
Real Time Data(5)
Real Time Monitoring(7)
Real Time Notifications(8)
Real Time Reporting(4)
Real Time Updates(4)
Real-Time Chat(10)
Real-time Consumer-facing Chat(5)
Recurring Issues(4)
Reminders(3)
Remote Access/Control(6)
Reporting & Statistics(9)
Reporting/Analytics(11)
Role-Based Permissions(6)
Routing(5)
Rules-Based Workflow(6)
Search/Filter(8)
Self Service Portal(9)
Service Level Agreement (SLA) Management(9)
Single Sign On(7)
Social Media Integration(9)
SSL Security(6)
Support Ticket Management(10)
Support Ticket Tracking(7)
Survey/Poll Management(5)
Surveys & Feedback(10)
Tagging(8)
Task Management(6)
Template Management(4)
Third Party Integrations(10)
Transfers/Routing(3)
Virtual Assistant(4)
Visual Analytics(4)
Widgets(7)
Workflow Configuration(8)
Workflow Management(11)
Integrated with
Olark
Microsoft Teams(4)
Microsoft 365(1)
Google Workspace(3)
Microsoft Outlook(2)
1Gateway(1)
3CX(2)
Actiondesk(5)
ActiveCampaign(3)
ActiveDEMAND(2)
Adobe Commerce(5)
Agent.ai(2)
Agile CRM(2)
Aircall(6)
Akita(2)
AlertOps(2)
Alida TXM(2)
Amazon Connect(3)
APIANT(5)
AppFollow(5)
Asana(5)
AskNicely(6)
AuditShipment (2)
Autotask PSA(1)
AVOXI(3)
Basecamp(2)
Bedrock Data(3)
BeyondTrust Remote Support(1)
BigCommerce(4)
Bitium(3)
Blits(2)
Bold BI(3)
Box(2)
BugHerd(4)
Built.io Flow(3)
Calendly(2)
Campaign Monitor(6)
Capsule(4)
ChargeDesk(5)
Chattermill(3)
ChurnZero(3)
Clearbit(2)
ClickUp(2)
Cloud Elements(3)
CloudTalk(5)
Cognito Forms(5)
ConnectWise ScreenConnect(2)
Constant Contact(6)
Crowdin(3)
Customer Thermometer(6)
Customer.io(2)
CustomerX(2)
Cyclr(2)
Cyfe(5)
Delighted(6)
Dialpad(4)
Domotz(1)
Dropbox Business(4)
Drupal(1)
elevio(5)
EV Reach(2)
EvaluAgent(4)
FAT FINGER(3)
Five9(3)
Fivetran(5)
Fonvirtual Virtual PBX(5)
FreshBooks(6)
Freshdesk(2)
Freshdesk Success(3)
FullContact(6)
FullStory(3)
Geckoboard(3)
GetResponse(1)
GitHub(3)
Gmail(6)
Google Analytics 360(3)
Google Calendar(2)
Google Contacts(2)
Google Drive(2)
Google Forms(2)
Grow(2)
Guru(4)
Harvest(3)
Help Desk Migration(6)
Highrise(5)
Hornbill(2)
HubSpot CRM(6)
HubSpot Marketing Hub(6)
HubSpot Service Hub(1)
Insightly(7)
Instagram(3)
Intercom(4)
iorad(4)
Jira(8)
JIRA Service Management(4)
Joomla(1)
JustCall(6)
Kaseya VSA(1)
Keap(4)
Klaus(5)
Klaviyo(3)
Klipfolio(3)
Kustomer(1)
Lead Gen & CRM (formerly SharpSpring)(5)
LeadMaster(5)
LiveChat(4)
LogMeIn Rescue(4)
Lumoa(3)
MaestroQA(3)
Mailchimp(8)
Make(4)
ManageEngine Analytics Plus(1)
Medallia Agent Connect(2)
Meta for Business(8)
Microsoft Excel(2)
Mobil(X)(3)
NetCrunch(2)
Nicereply(6)
Nimble(2)
Okta(3)
OneDrive(1)
ONEiO(2)
OneLogin(4)
Operations Hub(3)
OpsGenie(1)
Optymyze(2)
PagerDuty(3)
PayPal(1)
Pipedrive(5)
Pivotal Tracker(2)
Plantt(4)
Playvox(4)
Plecto(3)
PrestaShop(1)
ProjectManager.com(3)
Quickbooks Online(3)
QuickBooks Online Advanced(3)
Radiance Commerce(3)
Retently(4)
RingCentral Contact Center(2)
Ringover(2)
Rippling(3)
Robly(5)
RudderStack(5)
Salesforce Essentials(1)
Salesforce Platform(1)
Salesforce Sales Cloud(6)
Salesforce Service Cloud(1)
Segment(5)
Shelf(2)
Shopify(8)
SIGNL4(2)
Simplesat(4)
Sisense(4)
Slaask(6)
Slack(10)
Solvemate(2)
Squarespace(1)
Squirro(1)
Stripe(2)
SugarCRM(4)
SurveyMonkey(6)
Talkdesk(6)
Teamleader(4)
TeamViewer(2)
Teamwork.com(1)
Time Doctor(3)
Toky(4)
Tonkean(2)
TOPdesk(2)
Tray.io(2)
Trelica(4)
Trello(5)
Twilio(5)
Twitter/X(6)
Upscope(3)
Userlike(3)
Voxloud(3)
WhatsApp(4)
WooCommerce(3)
WordPress(7)
Workativ Assistant(2)
Workato(3)
Zapier(9)
Zendesk Sell(3)
Zendesk Suite(2)
Zluri(2)
Zoho Assist(2)
Zoho CRM(6)
Zoho SalesIQ(2)
Zoom Meetings(3)
Pricing model
Free(2)
Open Source(0)
Free Trial(10)
One Time License(0)
Subscription(11)
Devices supported
Mac(4)
iPad(8)
Android(8)
Linux(1)
Web-based(11)
iPhone(8)
Windows(4)
Organization types
Small Business(11)
Non Profit(10)
Large Enterprises(8)
Public Administrations(9)
Freelancers(8)
Mid Size Business(11)
User rating
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Service-first CRM company that builds support & sales tools
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How 8,000+ companies streamline customer communication.
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Online helpdesk system and customer service software
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Deliver world-class support from one easy-to-use platform.
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73
61
17
Complete CRM for sales, marketing, and operations
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63
23
Helpdesk, customer support software
Read more about HappyFox Help Desk
39
21
Support, Simplified.
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33
Modern Customer Service Software For Customer-First Brands
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30
Cloud Based Ticket Management & Help Desk Software
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26
Help desk software for SMBs
Read more about AzureDesk
20
9
Self-service support & customer education platform
Read more about elevio