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Features
SMS Messaging(2)
Access Controls/Permissions(4)
Activity Dashboard(4)
Activity Tracking(5)
Alerts/Escalation(6)
Alerts/Notifications(6)
API(6)
Appointment Management(3)
Asset Tracking(3)
Assignment Management(3)
Audit Trail(2)
Auto-Responders(3)
Automated Routing(5)
Availability Management(2)
Call Center Management(6)
Call Monitoring(3)
Call Recording(3)
Call Routing(3)
Campaign Management(2)
Canned Responses(2)
Capacity Management(2)
Cataloging/Categorization(3)
Change Management(3)
Chat/Messaging(5)
Client Portal(2)
CMDB(2)
Collaboration Tools(5)
Communication Management(4)
Computer Telephony Integration(3)
Configurable Workflow(2)
Configuration Management(3)
Contact Database(2)
Contact Management(3)
Content Management(3)
Contract/License Management(3)
CRM(4)
Customer Database(5)
Customer History(3)
Customer Segmentation(3)
Customizable Branding(5)
Customizable Fields(5)
Customizable Forms(5)
Customizable Reports(5)
Customizable Templates(4)
Dashboard(5)
Data Import/Export(4)
Data Visualization(3)
Document Management(2)
Document Storage(3)
Drag & Drop(4)
Email Management(6)
Email Templates(5)
Engagement Tracking(2)
Event Triggered Actions(4)
Feedback Management(5)
File Sharing(3)
Forms Management(3)
Full Text Search(3)
Help Desk Management(3)
Incident Management(4)
Interaction Tracking(4)
Issue Auditing(4)
Issue Management(4)
Issue Scheduling(2)
Issue Tracking(3)
IT Asset Management(2)
IVR/Voice Recognition(3)
Knowledge Base Management(6)
Knowledge Management(4)
Live Chat(5)
Macros/Templated Responses(4)
Mobile Access(5)
Monitoring(4)
Multi-Channel Communication(5)
Multi-Channel Management(4)
Multi-Language(5)
Multiple User Accounts(4)
Offline Form(2)
Performance Metrics(5)
Prioritization(3)
Proactive Chat(2)
Problem Management(4)
Project Management(4)
Queue Management(5)
Real Time Analytics(2)
Real Time Data(3)
Real Time Monitoring(5)
Real Time Notifications(3)
Real Time Updates(4)
Real-Time Chat(5)
Real-time Consumer-facing Chat(4)
Recurring Issues(4)
Release Management(3)
Remote Access/Control(3)
Reporting & Statistics(5)
Reporting/Analytics(6)
Role-Based Permissions(5)
Routing(3)
Rules-Based Workflow(3)
Search/Filter(5)
Self Service Portal(5)
Service Catalog(3)
Service Level Agreement (SLA) Management(4)
Single Sign On(4)
Social Media Integration(4)
SSL Security(3)
Support Ticket Management(5)
Support Ticket Tracking(3)
Survey/Poll Management(4)
Surveys & Feedback(5)
Tagging(5)
Task Management(4)
Third Party Integrations(6)
Virtual Assistant(4)
Widgets(4)
Workflow Configuration(4)
Workflow Management(4)
Integrated with
Pivotal Tracker
Microsoft Teams(2)
Microsoft 365(1)
Google Workspace(3)
Microsoft Outlook(2)
1Gateway(1)
3CX(2)
Actiondesk(2)
ActiveCampaign(3)
ActiveDEMAND(2)
Adobe Commerce(3)
Agent.ai(2)
Agile CRM(1)
Aircall(2)
Akita(2)
AlertOps(4)
Alida TXM(3)
Amazon Connect(2)
APIANT(3)
AppFollow(3)
Asana(2)
AskNicely(2)
AuditShipment (2)
Autotask PSA(1)
AVOXI(2)
Azure Active Directory(1)
Basecamp(3)
Bedrock Data(2)
BeyondTrust Remote Support(2)
BigCommerce(3)
Bitium(3)
Blits(2)
Bold BI(3)
Box(3)
BugHerd(3)
Built.io Flow(2)
Calendly(1)
Campaign Monitor(3)
Capsule(3)
ChargeDesk(2)
Chattermill(2)
ChurnZero(2)
ClickUp(2)
Cloud Elements(3)
CloudTalk(2)
Cognito Forms(3)
ConnectWise ScreenConnect(2)
Constant Contact(3)
Crowdin(2)
Customer Thermometer(3)
Customer.io(2)
CustomerX(2)
Cyclr(2)
Cyfe(4)
Delighted(2)
Dialpad(1)
DocuSign(1)
Domotz(1)
Dropbox Business(4)
Drupal(2)
elevio(2)
EV Reach(3)
EvaluAgent(2)
FAT FINGER(3)
Five9(2)
Fivetran(2)
Fonvirtual Virtual PBX(2)
FreshBooks(4)
Freshdesk(1)
Freshdesk Success(3)
FullContact(2)
FullStory(1)
Geckoboard(4)
GetResponse(2)
GitHub(3)
Gmail(3)
Google Analytics 360(4)
Google Calendar(3)
Google Contacts(2)
Google Docs(1)
Google Drive(2)
Google Forms(2)
Grow(3)
Guru(2)
Harvest(3)
Help Desk Migration(4)
Highrise(3)
Hornbill(3)
HubSpot CRM(2)
HubSpot Marketing Hub(2)
Insightly(3)
Instagram(1)
Intercom(2)
iorad(3)
Jira(5)
JIRA Service Management(3)
Joomla(2)
JustCall(2)
Kaseya VSA(1)
Keap(3)
Klaus(3)
Klaviyo(1)
Klipfolio(2)
Kustomer(1)
Lansweeper(1)
Lead Gen & CRM (formerly SharpSpring)(2)
LeadMaster(3)
LinkedIn for Business(1)
LiveChat(2)
LogMeIn Rescue(3)
Lumoa(2)
MaestroQA(2)
Mailchimp(3)
Make(2)
Medallia Agent Connect(2)
Meta for Business(3)
Microsoft Azure(1)
Microsoft Excel(2)
Mobil(X)(2)
NetCrunch(3)
Nicereply(3)
Nimble(3)
Okta(1)
Olark(2)
OneDrive(1)
ONEiO(3)
OneLogin(4)
Operations Hub(2)
OpsGenie(2)
Optymyze(2)
PagerDuty(3)
PayPal(1)
Pipedrive(4)
Plantt(3)
Playvox(2)
Plecto(3)
PrestaShop(1)
ProjectManager.com(1)
Quickbooks Online(2)
QuickBooks Online Advanced(4)
Radiance Commerce(2)
Retently(4)
RingCentral Contact Center(2)
RingCentral Engage Digital(1)
Ringover(2)
Rippling(2)
Robly(1)
RudderStack(2)
Salesforce Sales Cloud(4)
Salesforce Service Cloud(2)
ScalePad(1)
Segment(2)
Shelf(2)
Shopify(3)
SIGNL4(2)
Simplesat(4)
Sisense(2)
Slaask(3)
Slack(5)
Solvemate(2)
Squarespace(1)
Squirro(2)
Stripe(1)
SugarCRM(4)
SurveyMonkey(4)
Talkdesk(2)
Teamleader(1)
TeamViewer(3)
Teamwork.com(3)
Time Doctor(3)
Toky(2)
Tonkean(2)
TOPdesk(2)
Tray.io(2)
Trelica(2)
Trello(4)
Trustpilot(1)
Twilio(2)
Twitter/X(2)
Typeform(2)
Unbounce(1)
Upscope(1)
Userlike(2)
Voxloud(2)
WhatsApp(2)
WooCommerce(3)
WordPress(3)
Workativ Assistant(3)
Workato(3)
Xero(2)
Zapier(4)
Zendesk Suite(2)
Zluri(4)
Zoho Assist(2)
Zoho CRM(4)
Zoom Meetings(2)
Pricing model
Free(2)
Open Source(0)
Free Trial(6)
One Time License(0)
Subscription(6)
Devices supported
Mac(1)
iPad(5)
Android(5)
Linux(2)
Web-based(6)
iPhone(5)
Windows(2)
Organization types
Small Business(6)
Non Profit(5)
Large Enterprises(5)
Public Administrations(5)
Freelancers(4)
Mid Size Business(6)
User rating
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Unified customer service platform
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Customer support help desk software
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