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11 software options
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Features
SMS Messaging(6)
2-Way Messaging(2)
@mentions(2)
AB Testing(2)
Access Controls/Permissions(8)
Activity Dashboard(10)
Activity Tracking(8)
Alerts/Escalation(10)
Alerts/Notifications(7)
API(11)
Appointment Management(7)
Assignment Management(2)
Auto-Responders(9)
Automated Routing(10)
Call Center Management(7)
Call Monitoring(3)
Call Recording(3)
Call Routing(5)
Campaign Management(5)
Canned Responses(10)
Cataloging/Categorization(6)
Chat/Messaging(11)
Chatbot(5)
Client Portal(3)
Collaboration Tools(10)
Communication Management(10)
Computer Telephony Integration(3)
Configurable Workflow(7)
Contact Database(7)
Contact Management(9)
Content Management(4)
CRM(8)
Customer Database(10)
Customer History(11)
Customer Segmentation(10)
Customer Support(3)
Customizable Branding(11)
Customizable Fields(7)
Customizable Forms(8)
Customizable Reports(6)
Customizable Templates(10)
Dashboard(6)
Data Import/Export(9)
Data Visualization(3)
Document Storage(6)
Drag & Drop(8)
Email Management(10)
Email Templates(9)
Employee Management(5)
Engagement Tracking(6)
Event Triggered Actions(8)
Feedback Management(10)
File Sharing(7)
Forms Management(3)
Full Text Search(5)
Help Desk Management(6)
Inbox Management(5)
Interaction Tracking(11)
Issue Tracking(3)
IT Asset Management(3)
IVR/Voice Recognition(3)
Knowledge Base Management(9)
Knowledge Management(6)
Lead Management(4)
Live Chat(11)
Macros/Templated Responses(8)
Mobile Access(8)
Monitoring(5)
Multi-Channel Communication(11)
Multi-Channel Management(3)
Multi-Language(11)
Multiple User Accounts(7)
Offline Form(7)
Performance Metrics(11)
Prioritization(5)
Proactive Chat(9)
Queue Management(9)
Real Time Analytics(7)
Real Time Data(6)
Real Time Monitoring(9)
Real Time Notifications(9)
Real Time Reporting(6)
Real-Time Chat(10)
Real-time Consumer-facing Chat(9)
Remote Access/Control(3)
Reporting & Statistics(10)
Reporting/Analytics(11)
Role-Based Permissions(5)
Routing(4)
Search/Filter(9)
Self Service Portal(9)
Service Level Agreement (SLA) Management(7)
Single Sign On(8)
Social Media Integration(9)
SSL Security(7)
Support Ticket Management(9)
Support Ticket Tracking(4)
Survey/Poll Management(6)
Surveys & Feedback(11)
Tagging(11)
Task Management(4)
Template Management(7)
Third Party Integrations(11)
Transcripts/Chat History(6)
Transfers/Routing(8)
Virtual Assistant(3)
Visual Analytics(4)
Widgets(4)
Workflow Configuration(7)
Workflow Management(10)
Integrated with
Segment
Microsoft Teams(3)
Google Workspace(3)
Microsoft Outlook(1)
123FormBuilder(1)
1Gateway(1)
3CX(2)
Actiondesk(5)
ActiveCampaign(5)
ActiveDEMAND(4)
Adobe Commerce(6)
Agent.ai(3)
Agile CRM(2)
Aircall(7)
Akita(3)
AlertOps(2)
Alida TXM(3)
Amazon Connect(3)
APIANT(5)
AppFollow(4)
Asana(3)
AskNicely(5)
AuditShipment (2)
Autotask PSA(1)
AVOXI(4)
Basecamp(2)
Bedrock Data(4)
Better Proposals(3)
BeyondTrust Remote Support(1)
BigCommerce(6)
Bitium(4)
Blits(4)
Bold BI(3)
Box(2)
BugHerd(5)
Built.io Flow(4)
Calendly(4)
Campaign Monitor(6)
Capsule(4)
ChargeDesk(4)
Chattermill(5)
ChurnZero(4)
Clearbit(3)
ClickUp(2)
Cloud Elements(3)
CloudTalk(6)
Cognito Forms(4)
ConnectWise ScreenConnect(2)
Constant Contact(6)
Crowdin(4)
Customer Thermometer(5)
Customer.io(3)
CustomerX(4)
Cyclr(4)
Cyfe(5)
Delighted(6)
Dialpad(2)
Domotz(1)
Dropbox Business(3)
Drupal(3)
elevio(6)
EV Reach(2)
EvaluAgent(5)
FAT FINGER(3)
Five9(3)
Fivetran(5)
Fonvirtual Virtual PBX(6)
FreshBooks(4)
Freshdesk(3)
Freshdesk Success(4)
FullContact(5)
FullStory(4)
Geckoboard(5)
GetResponse(2)
GitHub(3)
Gmail(6)
Google Analytics 360(4)
Google Calendar(2)
Google Contacts(2)
Google Docs(1)
Google Drive(2)
Google Forms(4)
Grow(3)
Guru(5)
Harvest(2)
Help Desk Migration(4)
Highrise(4)
Hornbill(2)
HubSpot CRM(6)
HubSpot Marketing Hub(6)
HubSpot Service Hub(1)
Insightly(5)
Instagram(4)
Intercom(4)
iorad(4)
Jira(6)
JIRA Service Management(6)
Joomla(4)
JustCall(5)
Kaseya VSA(1)
Keap(4)
Klaus(8)
Klaviyo(4)
Klipfolio(4)
Kustomer(1)
Lead Gen & CRM (formerly SharpSpring)(4)
LeadMaster(5)
LiveChat(3)
LogMeIn Rescue(3)
Lumoa(4)
MaestroQA(4)
Mailchimp(8)
Make(4)
Medallia Agent Connect(4)
Meta for Business(8)
Microsoft Excel(2)
Mobil(X)(2)
Morphic(1)
NetCrunch(2)
Nicereply(4)
Nimble(2)
Olark(5)
ONEiO(2)
OneLogin(2)
Operations Hub(4)
Optymyze(3)
Pipedrive(5)
Pivotal Tracker(2)
Plantt(5)
Playvox(6)
Plecto(4)
PrestaShop(4)
ProjectManager.com(3)
QuickBooks Online Advanced(2)
Radiance Commerce(5)
Retently(5)
RingCentral Contact Center(2)
Ringover(5)
Rippling(5)
Robly(4)
RudderStack(7)
Salesforce Essentials(2)
Salesforce Sales Cloud(5)
Shelf(3)
Shift4Shop(2)
Shopify(10)
SIGNL4(2)
Simplesat(6)
Sisense(4)
Slaask(3)
Slack(10)
Solvemate(4)
Squarespace(3)
Stripe(3)
SugarCRM(3)
SurveyMonkey(4)
Talkdesk(6)
Teamleader(4)
TeamViewer(3)
Time Doctor(4)
Toky(4)
Tonkean(3)
TOPdesk(2)
Tray.io(3)
Trelica(4)
Trello(7)
Trustpilot(2)
Twilio(5)
Twitter/X(6)
Typeform(3)
Unbounce(3)
Upscope(4)
Userlike(3)
Voxloud(4)
Weebly(2)
WhatsApp(5)
Wix(2)
WooCommerce(4)
WordPress(8)
Workativ Assistant(2)
Workato(3)
Zapier(10)
Zendesk Sell(3)
Zendesk Suite(5)
Zluri(4)
Zoho Assist(2)
Zoho CRM(4)
Zoom Meetings(5)
Pricing model
Free(4)
Open Source(0)
Free Trial(10)
One Time License(0)
Subscription(11)
Devices supported
Mac(3)
iPad(7)
Android(8)
Linux(0)
Web-based(11)
iPhone(8)
Windows(3)
Organization types
Small Business(11)
Non Profit(9)
Large Enterprises(9)
Public Administrations(6)
Freelancers(7)
Mid Size Business(11)
User rating
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Service-first CRM company that builds support & sales tools
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155
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16
Online helpdesk system and customer service software
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672
257
65
15
18
Making internet business personal
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420
58
13
Customer service software that boosts online sales.
Read more about LiveChat
145
51
10
0
Deliver world-class support from one easy-to-use platform.
Read more about Help Scout
82
22
Help desk and customer service solution
Read more about Gorgias
62
27
All-in-one multi-channel solution for customer messaging
Read more about Crisp
32
17
Modern Customer Service Software For Customer-First Brands
Read more about Kustomer
28
The engine of growth. An all in one solution for user data.
Read more about User.com
20
9
Self-service support & customer education platform
Read more about elevio
Mobile Service Cloud, for frictionless service experiences
Read more about Mobile Service Cloud