IT Service Management (ITSM) Software

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31 apps

SolarWinds Service Desk   

477
64 pts
IT Service Desk & Asset Management Software
Increase communication and productivity through automation with the SolarWinds Service Desk ITSM solution that effectively manages and connects service requests and IT assets. Read more about SolarWinds Service Desk
IT Service Desk & Asset Management Software
Increase communication and productivity through automation with the SolarWinds Service Desk ITSM solution that effectively manages and connects service requests and IT assets. Read more about SolarWinds Service Desk

Freshservice   

357
88 pts
A complete IT service management (ITSM) tool for business
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk. Read more about Freshservice
A complete IT service management (ITSM) tool for business
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk. Read more about Freshservice

SolarWinds RMM   

4
Remote monitoring & management platform
SolarWinds Remote Monitoring & Management offers patch, AV and backup management, automation, service desk, lightning fast remote control, & more. Read more about SolarWinds RMM
Remote monitoring & management platform
SolarWinds Remote Monitoring & Management offers patch, AV and backup management, automation, service desk, lightning fast remote control, & more. Read more about SolarWinds RMM

Atera   

115
All-in-One MSP Software for MSPs and IT Support Companies
All-in-One RMM Solution for MSPs and IT Support Companies. Combining RMM, PSA, Remote Access and more! Atera's Pricing Is Pay Per Technician, With Unlimited Devices. Read more about Atera
All-in-One MSP Software for MSPs and IT Support Companies
All-in-One RMM Solution for MSPs and IT Support Companies. Combining RMM, PSA, Remote Access and more! Atera's Pricing Is Pay Per Technician, With Unlimited Devices. Read more about Atera

Kaseya VSA   

144
IT Systems Management Software for SMBs and MSPs
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory. Read more about Kaseya VSA
IT Systems Management Software for SMBs and MSPs
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory. Read more about Kaseya VSA

Opsgenie   

111
Alerting and on-call management for always-on services
Alerts, notifications and incident management service for dev and ops teams (development and operations) integrated with monitoring tools and push notifications. Read more about Opsgenie
Alerting and on-call management for always-on services
Alerts, notifications and incident management service for dev and ops teams (development and operations) integrated with monitoring tools and push notifications. Read more about Opsgenie

Alloy Navigator   

38
53 pts
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator

NetHelpDesk   

32
ITIL aligned service desk software
NetHelpDesk is provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
ITIL aligned service desk software
NetHelpDesk is provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk

Salesforce Service Cloud   

436
Customer service & support software
Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward. Read more about Salesforce Service Cloud
Customer service & support software
Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward. Read more about Salesforce Service Cloud

VIZOR HelpDesk & Assets   

0
ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. Read more about VIZOR HelpDesk & Assets On-premise or Cloud. Try for Free.
ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. Read more about VIZOR HelpDesk & Assets On-premise or Cloud. Try for Free.

Naverisk   

22
Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in. Read more about Naverisk
Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in. Read more about Naverisk

mHelpDesk   

771
Win more jobs and grow your business with mHelpDesk!
Job Tracking & Invoicing Functionality Through Your Mobile Device Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features! Let mHe… Read more about mHelpDesklpDesk Help You Win More Jobs! mHelpDesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more! We guarantee mHelpDesk will improve your business!
Win more jobs and grow your business with mHelpDesk!
Job Tracking & Invoicing Functionality Through Your Mobile Device Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features! Let mHe… Read more about mHelpDesklpDesk Help You Win More Jobs! mHelpDesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more! We guarantee mHelpDesk will improve your business!

ChangeGear Service Desk   

46
Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk
Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk

Zendesk   

2,117
Cloud customer service software
Zendesk is a leading IT service Management software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
Cloud customer service software
Zendesk is a leading IT service Management software solution trusted by over 200,000 customers worldwide. Read more about Zendesk

HarmonyPSA   

17
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources

Zoho Assist  

185
Instant Remote Support. Unattended Remote Access.
IT support can use Zoho Assist to offer remote support to customers by connecting to their computers. Supports ticketing integration, chat, file transfer & more. Read more about Zoho Assist
Instant Remote Support. Unattended Remote Access.
IT support can use Zoho Assist to offer remote support to customers by connecting to their computers. Supports ticketing integration, chat, file transfer & more. Read more about Zoho Assist

xMatters  

134
Actionable IT alerting platform for enterprises
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. Read more about xMatters
Actionable IT alerting platform for enterprises
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. Read more about xMatters

YOUZER  

4
IT and SaaS account management & monitoring
Youzer is an online software that helps companies to manage the IT accounts and assets of their employees. Read more about YOUZER
IT and SaaS account management & monitoring
Youzer is an online software that helps companies to manage the IT accounts and assets of their employees. Read more about YOUZER

Mint Service Desk  

2
IT service desk and asset management solution
Mint Service Desk is a cloud-based IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors. Read more about Mint Service Desk
IT service desk and asset management solution
Mint Service Desk is a cloud-based IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors. Read more about Mint Service Desk

SysAid  

148
52 pts
Powerful Service Desk and Simple to Use, Modular ITSM Tool
SysAid is an effective ITIL-aligned ITSM solution that provides a powerful incident and service request management module plus problem and change management.. Read more about SysAid

SysAid

52 pts
Powerful Service Desk and Simple to Use, Modular ITSM Tool
SysAid is an effective ITIL-aligned ITSM solution that provides a powerful incident and service request management module plus problem and change management.. Read more about SysAid

Kayako  

149
Unified customer service platform
Kayako - ITSM Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
Unified customer service platform
Kayako - ITSM Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako

Vivantio ITSM  

90
Flexible, Trusted, Reliable Service Desk Software
Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that orga… Read more about Vivantio ITSMnizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization. Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.
Flexible, Trusted, Reliable Service Desk Software
Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that orga… Read more about Vivantio ITSMnizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization. Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.

Vivantio Pro  

71
Flexible, Trusted, Reliable Service Desk Software
Vivantio Pro is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro
Flexible, Trusted, Reliable Service Desk Software
Vivantio Pro is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro

Autotask  

64
57 pts
IT Business Management Software Platform
Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly. Read more about Autotask That means greater efficiency, and more profitability. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time. How does this help? By eliminating duplicate data entry, automating numerous functions and giving you complete visibility into: -What's due -What's billable -What needs to be scheduled -Which employees are under-utilized -How long specific tasks are taking -Which clients are most profitable And, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business.
IT Business Management Software Platform
Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly. Read more about Autotask That means greater efficiency, and more profitability. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time. How does this help? By eliminating duplicate data entry, automating numerous functions and giving you complete visibility into: -What's due -What's billable -What needs to be scheduled -Which employees are under-utilized -How long specific tasks are taking -Which clients are most profitable And, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business.

Deskpro  

27
Customer service software you can depend on
ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
Customer service software you can depend on
ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro
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