IT Service Management (ITSM) Software with Alerts / Escalation

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42 apps

SysAid   

275
Powerful Service Desk and Simple to Use, Modular ITSM Tool
SysAid is an effective ITIL-aligned ITSM solution that provides a powerful incident and service request management module plus problem and change management.. Read more about SysAid
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Powerful Service Desk and Simple to Use, Modular ITSM Tool
SysAid is an effective ITIL-aligned ITSM solution that provides a powerful incident and service request management module plus problem and change management.. Read more about SysAid
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ConnectWise Manage   

182
A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage automation gives you the power to implement processes that help make sure your team is working as efficiently as possible. Read more about ConnectWise Manage
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A PSA Tool Designed To Run Your As-a-Service Business
ConnectWise Manage automation gives you the power to implement processes that help make sure your team is working as efficiently as possible. Read more about ConnectWise Manage
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Vivantio   

160
Flexible Software. Focused Service.
Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio
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Flexible Software. Focused Service.
Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio
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Onspring   

27
Cloud-based solutions for audit, risk management, compliance
Onspring provides cloud-based solutions for internal audit, risk management, compliance and related functions. We help you report clearly and work confidently. Read more about Onspring
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Cloud-based solutions for audit, risk management, compliance
Onspring provides cloud-based solutions for internal audit, risk management, compliance and related functions. We help you report clearly and work confidently. Read more about Onspring
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BOSS Solutions Suite   

93
BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Read more about BOSS Solutions Suite
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BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Read more about BOSS Solutions Suite
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Alloy Navigator   

41
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Opsgenie   

118
Alerting and on-call management for always-on services
Alerts, notifications and incident management service for dev and ops teams (development and operations) integrated with monitoring tools and push notifications. Read more about Opsgenie
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Alerting and on-call management for always-on services
Alerts, notifications and incident management service for dev and ops teams (development and operations) integrated with monitoring tools and push notifications. Read more about Opsgenie
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Freshservice   

368
A complete IT service management (ITSM) tool for business
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk. Read more about Freshservice
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A complete IT service management (ITSM) tool for business
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk. Read more about Freshservice
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Jira Service Desk   

253
Simple service desk built on Jira
Jira Service Desk helps IT support teams to automate ticket management, knowledge base creation, SLAs, case tracking, self-service, collaboration & reporting. Read more about Jira Service Desk
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Simple service desk built on Jira
Jira Service Desk helps IT support teams to automate ticket management, knowledge base creation, SLAs, case tracking, self-service, collaboration & reporting. Read more about Jira Service Desk
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ScriptRunner for Jira   

0
Issue tracking software built for businesses using Jira
ScriptRunner for Jira is an issue tracking software that helps businesses customize workflows, conduct JQL based search, schedule alerts for recurring tasks and more. Supervisors can create issues on project creation, set-up issue transition rules, add comments, and set priorities. Read more about ScriptRunner for Jira
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Issue tracking software built for businesses using Jira
ScriptRunner for Jira is an issue tracking software that helps businesses customize workflows, conduct JQL based search, schedule alerts for recurring tasks and more. Supervisors can create issues on project creation, set-up issue transition rules, add comments, and set priorities. Read more about ScriptRunner for Jira
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IncidentMonitor   

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
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Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
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Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
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Naverisk   

26
Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in. Read more about Naverisk
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Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in. Read more about Naverisk
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AssetSonar   

1
IT Asset Management Software
Cross-referencing items with tickets is a burden that keeps on stacking. Lose the stress by bringing your items and issues to one place. Try It For Free! Read more about AssetSonar
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IT Asset Management Software
Cross-referencing items with tickets is a burden that keeps on stacking. Lose the stress by bringing your items and issues to one place. Try It For Free! Read more about AssetSonar
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ProProfs Help Desk   

4
Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
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Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
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HarmonyPSA   

18
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
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The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
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EZOfficeInventory   

958
Asset Tracking and Management Software
Track and manage check-outs, locations and maintenance schedules of your assets with our cloud based asset management software. QR/Barcode & RFID integration. Read more about EZOfficeInventory
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Asset Tracking and Management Software
Track and manage check-outs, locations and maintenance schedules of your assets with our cloud based asset management software. QR/Barcode & RFID integration. Read more about EZOfficeInventory
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PagerDuty   

175
Incident Management & Operations Performance Software
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations. Read more about PagerDuty
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Incident Management & Operations Performance Software
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations. Read more about PagerDuty
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Salesforce Service Cloud  

444
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward. Read more about Salesforce Service Cloud
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xMatters  

134
Actionable IT alerting platform for enterprises
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. Read more about xMatters
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Actionable IT alerting platform for enterprises
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. Read more about xMatters
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SapphireIMS  

43
Cloud-based and on-premise IT service management suite
SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more. Read more about SapphireIMS
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Cloud-based and on-premise IT service management suite
SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more. Read more about SapphireIMS
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Hornbill  

24
Workflow automation software for service, IT & HR teams
Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication. Read more about Hornbill
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Workflow automation software for service, IT & HR teams
Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication. Read more about Hornbill
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HaloPSA  

14
HaloPSA brings everything an MSP needs into one location.
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business… Read more about HaloPSA
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HaloPSA brings everything an MSP needs into one location.
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business… Read more about HaloPSA
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Simplisys Service Desk  

12
Help Desk, ITSM, service, and support management for SMBs
Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests. Read more about Simplisys Service Desk
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Help Desk, ITSM, service, and support management for SMBs
Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests. Read more about Simplisys Service Desk
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Continuum Fortify  

10
Cybersecurity management tool with custom alert thresholds
Continuum is transforming the way IT and cybersecurity are delivered to small businesses. We believe technology should empower business growth, not bottleneck it—and we’re 100% committed to helping MSPs and their customers take on whatever lies ahead. Read more about Continuum Fortify
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Cybersecurity management tool with custom alert thresholds
Continuum is transforming the way IT and cybersecurity are delivered to small businesses. We believe technology should empower business growth, not bottleneck it—and we’re 100% committed to helping MSPs and their customers take on whatever lies ahead. Read more about Continuum Fortify
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