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Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.
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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
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SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.
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Manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Cloud and On Premise.
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EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
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ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.
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Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication.
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GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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More information can be found in the white papers published by 4me at: https://www.4me.com/white-papers/
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Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.
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Flexible Customer - Product - SLA relationships. Template-based workflow with integrated Change Management.
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Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.
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ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing
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CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing
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ITIL 2011 certified, enterprise class, intelligent solution leveraging Mobility, Analytics & Automation to help CIOs and Service Providers improve IT Operations
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i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.
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Inserve is online helpdesk software for managing the support department of MSP's and Agencies.
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Infraon IMS is a unified infrastructure monitoring suite that helps IT and network engineers oversee, manage and optimize the performance of their systems across a variety of environments.
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ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
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DeskDirector Portal is an ITSM software designed to help managed service providers (MSPs) automate tasks and streamline communication processes to manage customer service. Administrators can configure custom approval workflows and manage incoming client requests.
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Rexpondo is a modern Help Desk ticketing and IT Service Management (ITSM) solution designed using ITIL best practice, that help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true service desk solution available in Cloud as well as On Premise.
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ALVAO Service Desk helps businesses streamline tasks and requests on a unified self-service portal. Users can automate workflows, assign tickets to the team, manage assets, and more.
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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.
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