Live Chat Software

Best Comparison List of Vendor Applications & Tools
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38 apps

LiveAgent   

687
86 pts
Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent
Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent

Nextiva   

203
45 pts
Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
Simplifying Business Communication
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

Genesys PureCloud   

78
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Zoho Desk   

1,556
Industry's first context-aware Helpdesk Software
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk

Salesforce Service Cloud   

435
Customer service & support software
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud
Customer service & support software
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud

HelpCrunch   

83
Customer Communication tool for Support, Marketing & Sales
All your customer communication - in one place. Close more deals in real time and provide faster customer support. Read more about HelpCrunch
Customer Communication tool for Support, Marketing & Sales
All your customer communication - in one place. Close more deals in real time and provide faster customer support. Read more about HelpCrunch

LiveChat   

834
88 pts
Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat

BirdEye   

241
Online reputation management
BirdEye Webchat is designed for on-the-go communication that’s convenient for you and your customers. It's simple: BirdEye Webchat converts every incoming chat from a site visitor into a text message conversation. This way you can immediately reply on-the-go, right from your phone. Read more about BirdEye
Online reputation management
BirdEye Webchat is designed for on-the-go communication that’s convenient for you and your customers. It's simple: BirdEye Webchat converts every incoming chat from a site visitor into a text message conversation. This way you can immediately reply on-the-go, right from your phone. Read more about BirdEye

Bitrix24   

351
100% free CRM, collaboration and communication tool suite
100% FREE live chat and contact center software used by over 5 million companies. Also comes with free CRM and email marketing. Read more about Bitrix24
100% free CRM, collaboration and communication tool suite
100% FREE live chat and contact center software used by over 5 million companies. Also comes with free CRM and email marketing. Read more about Bitrix24

Zendesk  

2,104
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Intercom  

557
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom

Pure Chat  

281
53 pts
Live chat software for SMBs
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization. Read more about Pure Chat
Live chat software for SMBs
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization. Read more about Pure Chat

Zingle  

108
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle

Comm100 Live Chat  

94
62 pts
Real conversations in real-time
Comm100 Live Chat powers real-time interactions via web, mobile, and messaging. Read more about Comm100 Live Chat
Real conversations in real-time
Comm100 Live Chat powers real-time interactions via web, mobile, and messaging. Read more about Comm100 Live Chat

LiveHelpNow  

68
65 pts
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow

Kayako  

149
Unified customer service platform
Kayako Live Chat Software made personal and simple and unifies customer service across chat, social, email and phone. Read more about Kayako
Unified customer service platform
Kayako Live Chat Software made personal and simple and unifies customer service across chat, social, email and phone. Read more about Kayako

Crisp  

47
All-in-one multi-channel solution for customer messaging
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication. Read more about Crisp
All-in-one multi-channel solution for customer messaging
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication. Read more about Crisp

EngageBay  

48
Integrated sales & marketing software for growing teams
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate the chat message based on the several factors. Read more about EngageBay
Integrated sales & marketing software for growing teams
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate the chat message based on the several factors. Read more about EngageBay

Teckst  

30
Customer service texting platform
Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more… Read more about Teckst
Customer service texting platform
Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more… Read more about Teckst

NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking. Read more about NABD System
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking. Read more about NABD System

Customerly  

27
Customer lifecycle software for support, automation & more
Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides live chat, surveys, marketing, CRM, and more. Read more about Customerly
Customer lifecycle software for support, automation & more
Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides live chat, surveys, marketing, CRM, and more. Read more about Customerly

Deskpro  

26
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

Quiq Messaging  

25
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging

JivoChat  

20
Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat
Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat

CallPage  

26
Website button & pop-up widget for automated call backs
CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget. Read more about CallPage
Website button & pop-up widget for automated call backs
CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget. Read more about CallPage
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