Live Chat Software

Pricing models
VIEW ALL
Operating systems
VIEW ALL
Organitzation types
VIEW ALL
Geographies served
VIEW ALL
Features
VIEW ALL

Olark live chat   

378
Happier customers live chat with Olark
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” Sales and customer support teams love Olark live chat software! We let you be yourself and talk directly to the customers on your website right now. Read more about Olark live chat We believe the more human you are, the more you’ll make customers happy. In fact, we know that Olark live chat drives business. A study by Shopify showed Olark live chat increased revenue by 48% and customer retention by 3 times. Get started with Olark in minutes. Just copy and paste an HTML snippet into your website template and then start chatting. Make Olark fit your brand by customizing all the colors, themes and text. See who’s on your website right now and know what they’re doing. Reach out and talk to them, by yourself or with targeted rules. Track every conversation with complete transcripts. Get instant feedback from customers. Know if you’re making customers happier.
Happier customers live chat with Olark
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” Sales and customer support teams love Olark live chat software! We let you be yourself and talk directly to the customers on your website right now. Read more about Olark live chat We believe the more human you are, the more you’ll make customers happy. In fact, we know that Olark live chat drives business. A study by Shopify showed Olark live chat increased revenue by 48% and customer retention by 3 times. Get started with Olark in minutes. Just copy and paste an HTML snippet into your website template and then start chatting. Make Olark fit your brand by customizing all the colors, themes and text. See who’s on your website right now and know what they’re doing. Reach out and talk to them, by yourself or with targeted rules. Track every conversation with complete transcripts. Get instant feedback from customers. Know if you’re making customers happier.
Live Chat Software Buyers Guide

Live Chat Software Comparison

Use GetApp to find the best Live Chat software and services for your needs. Our intuitive directory allows you to make an easy online Live Chat software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android), pricing (including Free and Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.

Live Chat Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Live Chat apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
88
88
Reviews 19/20
Integrations 20/20
Mobile 14/20
Functionality 18/20
Security 17/20
86
86
Reviews 19/20
Integrations 17/20
Mobile 15/20
Functionality 18/20
Security 17/20
65
65
Reviews 11/20
Integrations 8/20
Mobile 14/20
Functionality 14/20
Security 18/20
62
62
Reviews 13/20
Integrations 5/20
Mobile 14/20
Functionality 16/20
Security 14/20
59
59
Reviews 14/20
Integrations 17/20
Mobile 15/20
Functionality 13/20
Security -/20
53
53
Reviews 14/20
Integrations 10/20
Mobile 16/20
Functionality 13/20
Security -/20
53
53
Reviews 14/20
Integrations 8/20
Mobile 15/20
Functionality 16/20
Security -/20
52
52
Reviews 12/20
Integrations 12/20
Mobile 15/20
Functionality 13/20
Security -/20
50
50
Reviews 12/20
Integrations 7/20
Mobile 16/20
Functionality 15/20
Security -/20
50
50
Reviews 12/20
Integrations 8/20
Mobile 16/20
Functionality 14/20
Security -/20
45
45
Reviews 15/20
Integrations 2/20
Mobile 15/20
Functionality 13/20
Security -/20
44
44
Reviews 18/20
Integrations 9/20
Mobile 0/20
Functionality 17/20
Security -/20
43
43
Reviews 16/20
Integrations 12/20
Mobile 0/20
Functionality 15/20
Security -/20
33
33
Reviews 11/20
Integrations 4/20
Mobile 4/20
Functionality 14/20
Security -/20

What is Category Leaders?

GetApp’s Category Leaders graphic identifies leading cloud-based software products in the Live Chat software category. If you’re a business owner or decision-maker who is evaluating Live Chat technology options for your company, Category Leaders is for you.

The ranking highlights key factors that small businesses should consider when assessing which software products may be right for them. These factors include user perception (“user reviews”), compatibility with other systems (“integrations”), mobile offerings (“mobile”), technical capabilities (“functionality”), and product security (“security”).

To create each Category Leaders ranking, our research team typically evaluates hundreds of products in any one category. The 10-15 with the highest scores become Category Leaders.

What makes a product eligible for Category Leaders?

Category Leaders is focused on the North American Live Chat software market. To be eligible for inclusion, products must offer a core set of functionality, as determined by our research analysts, who provide coverage of and have familiarity with products in that market. Please see the “Functionality” section below for additional details on the core set of functionality we define for the Live Chat market.

Since Category Leaders is intended to cover the Live Chat market at large, individual analysts use their market experience and knowledge, existing market-based research, and small business software buyer needs analysis to assess an application’s suitability for a given category depending on whether it can reasonably be expected to be relevant to most small business buyers across industries searching for a system with a strong focus on Live Chat capabilities.

In addition, a product must have at least 20 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com, and getapp.com, and those reviews must be published within 18 months of the start of the analysis period. The analysis period for the Q1 2019 Category Leaders update is May 9, 2017 to November 9, 2018.

How are the scores calculated?

An app’s score is calculated using five unique data points, each scored out of 20, resulting in a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews

Review scores are calculated using weighted reviews collected from GetApp and its sister sites, Software Advice and Capterra. This score is based on average user ratings (on a scale from 1 to 5) of how satisfied users are with a product overall. The scoring includes ratings left within the previous 18-month period; ratings that are more recent are weighted more heavily.

The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 20 score.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has. The first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms

Mobile scores are calculated based on the availability of an iOS and Android app. Five points are awarded for the presence of each app, with an additional 10 points awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated on a scale based on the category average for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn’t a native iOS or Android app, the product’s website is assessed using Google’s PageSpeed Insights to measure mobile usability. A score out of 100 is given, then scaled to a score out of 5 for a maximum of 5 points.

Functionality

Functionality scores are assigned based on a combination of two assessments: user ratings and functionality breadth data.

Fifty percent of the score is based on average user ratings on a scale from 1 to 5 of how satisfied users are with the product’s functionality. The scoring includes ratings left within the previous 18-month period; ratings that are more recent are weighted more heavily.

The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 10 score.

The other 50% of the score is based on a functionality assessment of the product. For each software category, our research analysts define a core set of features that a product must offer, as well as additional “nice-to-have” common and optional features. For the Live Chat category, we identify the following set of features:

  • Core features: real-time chat, customized branding, and proactive chat.
  • Common features (at least two of the following): canned responses, chat history, visitor tracking, and transfer management.
  • Optional features: reporting and analytics, surveys and feedback, mobile chat support, file transfer, monitoring, chatbot, multilanguage support, help desk integration, social media integration, ticket management, callback scheduling, video support.

Products are assessed according to how many of those pre-defined features they offer, and products with more features receive a higher score. We use this data to calculate a product’s percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.

All told, a vendor can receive up to 10 points based on user ratings and up to 10 points based on the features assessment for a total maximum score of 20 for “functionality.”

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry, supplemented by the expertise of our security research experts. Each answer in the 16-question survey is assigned a point value. The scoring then calculates the percentile ranking for each product relative to all other products in the software category that have qualified for Category Leaders consideration. That percentile ranking is then translated into a 1 to 20 score.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and functionality, respectively.

External Usage Guidelines

Providers must abide by the Category Leaders External Usage Guidelines when referencing Category Leaders content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all Category Leaders reference(s) and graphic use:

GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

Best Comparison List of Vendor Applications & Tools

GetApp lists the best Live Chat software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

Related links



Page last modified