Live Chat Software with Alerts / Escalation

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26 apps

Bold360   

25
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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Freshchat   

60
Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat
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Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat
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Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud
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Front   

145
75 pts
Email management software and shared inbox for teams
Front Chat is the live chat solution for teams using Front to deliver fast customer support on your website. Centralize your customer communication in Front. Read more about Front
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Front

75 pts
Email management software and shared inbox for teams
Front Chat is the live chat solution for teams using Front to deliver fast customer support on your website. Centralize your customer communication in Front. Read more about Front
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LiveChat   

1,014
93 pts
Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat
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Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat
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HubSpot Service Hub   

108
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
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Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
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LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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ngDesk   

11
Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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Insent   

10
Conversational AI platform for lead acquisition
Insent is a cloud-based conversational AI platform designed to help businesses acquire clients and enhance sales opportunities. Features include lead scoring & generation, multiple user accounts, customer greeting messages, and communication management. Read more about Insent
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Conversational AI platform for lead acquisition
Insent is a cloud-based conversational AI platform designed to help businesses acquire clients and enhance sales opportunities. Features include lead scoring & generation, multiple user accounts, customer greeting messages, and communication management. Read more about Insent
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BOTNATION AI   

0
Artificial intelligence (AI)-based chatbot creation platform
BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns. Read more about BOTNATION AI
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Artificial intelligence (AI)-based chatbot creation platform
BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns. Read more about BOTNATION AI
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REVE Chat   

13
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat
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Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat
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LiveAgent   

909
87 pts
Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent
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LivePerson  

37
Live Chat, Messaging and Chatbots Solution Provider
LiveEngage enables businesses to manage chat and messaging conversations from their website, SMS, Facebook Messenger, Apple Business Chat and WhatsApp. Read more about LivePerson
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Live Chat, Messaging and Chatbots Solution Provider
LiveEngage enables businesses to manage chat and messaging conversations from their website, SMS, Facebook Messenger, Apple Business Chat and WhatsApp. Read more about LivePerson
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Trengo  

13
Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Heyday  

8
Conversational AI platform for eCommerce & retailers
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses. Read more about Heyday
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Conversational AI platform for eCommerce & retailers
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses. Read more about Heyday
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CommBox  

0
Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Zoho Desk  

1,603
Cloud-based help desk platform
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk
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Cloud-based help desk platform
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk
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tawk.to  

198
85 pts
Live chat support & messaging solution
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages. Read more about tawk.to
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Live chat support & messaging solution
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages. Read more about tawk.to
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FrontdeskAI  

40
AI-powered front desk assistant
FrontdeskAI is an artificial intelligence (AI)-powered helpdesk and admin assistant designed for businesses within industries including beauty and wellness, fitness, dental, and more. It offers 24/7 customer support backed up by machine learning, FAQs, and business policies. Read more about FrontdeskAI
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AI-powered front desk assistant
FrontdeskAI is an artificial intelligence (AI)-powered helpdesk and admin assistant designed for businesses within industries including beauty and wellness, fitness, dental, and more. It offers 24/7 customer support backed up by machine learning, FAQs, and business policies. Read more about FrontdeskAI
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JivoChat  

50
78 pts
Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat
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Live chat with agent apps for iOS & Android
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more… Read more about JivoChat
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Deskpro  

31
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
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Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
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PHP Live!  

15
PHP and MySQL powered live chat software
PHP and MySQL powered live chat software. Download and install on your server or signup for the On Demand solution and be online in just few minutes. Live chat software that is simple to setup and easy to use. Read more about PHP Live!
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PHP and MySQL powered live chat software
PHP and MySQL powered live chat software. Download and install on your server or signup for the On Demand solution and be online in just few minutes. Live chat software that is simple to setup and easy to use. Read more about PHP Live!
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Engati  

18
Chatbot builder & manager for customer engagement
Engati is a cloud-based platform for building chatbots without the need for programming knowledge. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and embedded in websites, and can be used for eCommerce, banking, media, health care, and more. Read more about Engati
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Chatbot builder & manager for customer engagement
Engati is a cloud-based platform for building chatbots without the need for programming knowledge. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and embedded in websites, and can be used for eCommerce, banking, media, health care, and more. Read more about Engati
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Boomtown  

11
Customizable product support platform
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new customers through personalized services. Representatives can utilize smart inbox prioritization capabilities to provide customer support via any channel. Read more about Boomtown
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Customizable product support platform
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new customers through personalized services. Representatives can utilize smart inbox prioritization capabilities to provide customer support via any channel. Read more about Boomtown
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Brand Embassy  

1
Social Customer Service Software
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat. Read more about Brand Embassy
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Social Customer Service Software
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat. Read more about Brand Embassy
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