App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Live Chat Software with Full Text Search

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

28 software options

Sponsored

Personalize your search

Any industry

Any business size

Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

visit website
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

visit website
LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

visit website
Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

visit website
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy.

Read more about TeamSupport

Users also considered
Slack logo
4.7
(23.1K)

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Salesforce Service Cloud logo
4.4
(751)

Customer Service & Field Service Management Solutions

learn more
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

learn more
100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
HelpCrunch logo
4.8
(183)

Customer Communication tool for support, marketing & sales

learn more
All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

Users also considered
Help Scout logo
4.6
(207)

Deliver world-class support from one easy-to-use platform.

learn more
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Read more about Help Scout

Users also considered
Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Re:amaze logo
4.9
(52)

Support, engage, and convert customers on a single platform.

learn more
Chat with online customers in real time. Set office hours. Create targeted proactive engagement messages. Great for support, sales, and marketing teams.

Read more about Re:amaze

Users also considered
MyHub logo
4.8
(39)

Cloud Based Intranet Solution

learn more
MyHub will allow you to create a beautiful intranet that will transform the way employees connect to information, processes, and each other.

Read more about MyHub

Users also considered
Deskpro logo
4.6
(37)

Customer service software you can depend on

learn more
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

Read more about Deskpro

Users also considered
User.com logo
4.6
(36)

The engine of growth. An all in one solution for user data.

learn more
Live chat that tells you who you speak with. Communicate personally or send automated messages.

Read more about User.com

Users also considered
UseResponse logo
4.6
(36)

All-in-one Customer Support and Feedback Suite

learn more
Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

Read more about UseResponse

Users also considered
elevio logo
4.6
(30)

Self-service support & customer education platform

learn more
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

Read more about elevio

Users also considered
Serviceform logo
4.6
(30)

Website integrated online booking, donation and lead forms

learn more
Serviceform is an online booking, donation, and lead form builder for service business of all types or size, installing into any website with integration for third-party CMS and publishing platforms to facilitate the acceptance of online bookings, payment processing and managing staff availability

Read more about Serviceform

Users also considered
Copilot logo
4.9
(19)

The new standard for modern service businesses.

learn more
Copilot is a modern client portal used by service businesses that want to unify the experience for their clients.

Read more about Copilot

Users also considered
Korra logo
4.9
(13)

Answers - Spot On!

learn more
Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.

Read more about Korra

Users also considered
Inbenta logo
4.7
(13)

A Conversational AI Platform that Reduces Support Requests

learn more
Inbenta's Conversational AI Platform automates communications 24/7 and helps reduce incoming support requests providing up to a 90% self-service rate.

Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance.

Read more about Inbenta

Users also considered
Helpshift logo
3.9
(29)

Digital customer service platform and ticketing system

learn more
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered
FAQ Bot logo
4.7
(10)

Become FAQing amazing at customer service.

learn more
Make the most of every conversation with help pages, chatbot and live chat in one platform.

Read more about FAQ Bot

Users also considered
Enterprise Bot logo
4.5
(10)

Intelligent Omnichannel Conversations

learn more

AI-powered intelligent virtual assistants and automation tools that enable round-the-clock support via email, voice, and chat across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

Read more about Enterprise Bot

Users also considered
Sugester logo
4.0
(4)

Help desk management tool for small and midsize businesses

learn more
Sugester is a marketing automation system that helps small and medium-sized businesses with customer communication, product management, and team collaboration. Key features include live chat, task management, forum, knowledge base, feedback, and customer relationship management.

Read more about Sugester

Users also considered