Live Chat Software with Support Ticket Tracking

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24 apps

Bold360   

25
AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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AI-powered customer engagement platform
Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. Read more about Bold360
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Freshchat   

60
Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat
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Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat
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Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud
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HelpCrunch   

147
Customer Communication tool for Support, Marketing & Sales
All your customer communication - in one place. Close more deals in real time and provide faster customer support. Read more about HelpCrunch
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Customer Communication tool for Support, Marketing & Sales
All your customer communication - in one place. Close more deals in real time and provide faster customer support. Read more about HelpCrunch
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LiveChat   

1,015
93 pts
Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat
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Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat
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HubSpot Service Hub   

108
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
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Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
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LiveHelpNow   

70
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
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TruChat   

2
Natural language processing powered chatbot + live chat
TruChat is an AI powered chatbot & live chat platform that lets users build multichannel conversational marketing chatbot solutions easily without any coding, as well as control customer conversations across all major messenger platforms, company mobile app, and websites with a single system… Read more about TruChat
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Natural language processing powered chatbot + live chat
TruChat is an AI powered chatbot & live chat platform that lets users build multichannel conversational marketing chatbot solutions easily without any coding, as well as control customer conversations across all major messenger platforms, company mobile app, and websites with a single system… Read more about TruChat
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Zendesk   

2,372
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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ngDesk   

11
Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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Wix Answers   

19
The only unified customer support solution.
Wix Answers live chat allows you to give customers real-time support. Create and place chat widgets to provide spot-on, in-product proactive support. Agents will have all the advantages of the Ticketing System: help articles, saved replies and detailed customer information all in one place. Read more about Wix Answers
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The only unified customer support solution.
Wix Answers live chat allows you to give customers real-time support. Create and place chat widgets to provide spot-on, in-product proactive support. Agents will have all the advantages of the Ticketing System: help articles, saved replies and detailed customer information all in one place. Read more about Wix Answers
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LiveAgent   

910
87 pts
Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent
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Trengo  

18
Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Zoho Desk  

1,603
Cloud-based help desk platform
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk
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Cloud-based help desk platform
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk
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BirdEye  

288
Online reputation management
BirdEye Webchat is designed for on-the-go communication that’s convenient for you and your customers. It's simple: BirdEye Webchat converts every incoming chat from a site visitor into a text message conversation. This way you can immediately reply on-the-go, right from your phone. Read more about BirdEye
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Online reputation management
BirdEye Webchat is designed for on-the-go communication that’s convenient for you and your customers. It's simple: BirdEye Webchat converts every incoming chat from a site visitor into a text message conversation. This way you can immediately reply on-the-go, right from your phone. Read more about BirdEye
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tawk.to  

199
85 pts
Live chat support & messaging solution
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages. Read more about tawk.to
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Live chat support & messaging solution
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages. Read more about tawk.to
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NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking. Read more about NABD System
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Omnichannel Customer support & Help Desk software-FREE PLAN
Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking. Read more about NABD System
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Customerly  

31
69 pts
Customer lifecycle software for support, automation & more
Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides live chat, surveys, marketing, CRM, and more. Read more about Customerly
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Customer lifecycle software for support, automation & more
Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides live chat, surveys, marketing, CRM, and more. Read more about Customerly
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chat.io  

11
Omnichannel chat platform for businesses
Multichannel chat platform designed to increase customer engagement and sales on eCommerce websites. Read more about chat.io
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Omnichannel chat platform for businesses
Multichannel chat platform designed to increase customer engagement and sales on eCommerce websites. Read more about chat.io
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Paldesk  

10
Live chat & omni-channel helpdesk software
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk
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Live chat & omni-channel helpdesk software
Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk
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Boomtown  

11
Customizable product support platform
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new customers through personalized services. Representatives can utilize smart inbox prioritization capabilities to provide customer support via any channel. Read more about Boomtown
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Customizable product support platform
Boomtown is a product support platform designed to help banking businesses, value-added resellers (VARs), and technology providers activate new customers through personalized services. Representatives can utilize smart inbox prioritization capabilities to provide customer support via any channel. Read more about Boomtown
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ClickDesk  

18
Live chat for customer support
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk. Read more about ClickDesk
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Live chat for customer support
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk. Read more about ClickDesk
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Deskun  

3
Multichannel help desk system built for Gmail deployment
Deskun is a multichanel help desk solution that is built to run within Gmail, adding e-mail ticketing, live chat and messengers integration. Read more about Deskun
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Multichannel help desk system built for Gmail deployment
Deskun is a multichanel help desk solution that is built to run within Gmail, adding e-mail ticketing, live chat and messengers integration. Read more about Deskun
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FuseDesk  

4
Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft
FuseDesk is the Help Desk, Messaging, and Support Ticketing System for Your Keap or Infusionsoft App! FuseDesk was built specifically for and deeply integrates Keap/Infusionsoft allowing your team to easily handle sales and support by email, live chat, phone, and message, and more!… Read more about FuseDesk
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Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft
FuseDesk is the Help Desk, Messaging, and Support Ticketing System for Your Keap or Infusionsoft App! FuseDesk was built specifically for and deeply integrates Keap/Infusionsoft allowing your team to easily handle sales and support by email, live chat, phone, and message, and more!… Read more about FuseDesk
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