Appian vs Capacity Comparison

Overview

Appian is an integrated low-code platform that enables application creation and digital transformation for any type of business or enterprise

Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$75.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(64)

5

4

3

2

1

24

32

6

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.5

(11)

5

4

3

2

1

7

2

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Overall very good & exciting to use Appian for all BPM needs & automate the complex processes with good user experience.
It is a good product but requires programming knowledge. Good product with nice features but has many UI restrictions.
Good workflow, Still to mature into a robust tool with better ui capabilities + performance monitoring and debugging capabilities.

Pros

Cons

Frequent updates can be annoying. Lack of documentation is a huge problem since you cant just google for answers.
There is no case management designer and I think it s missing when you work with business.
Rule expression language. Has a plug in that offenses challenges from this, but we couldn’t get it to work properly.

Cons

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features36
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Auditing
  • Automatic Formatting
  • Automatic Notifications
  • Business Intelligence
  • Case Management
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Content Management
  • Custom Development
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Mapping
  • Data Storage Management
  • Data Verification
  • Design Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • FDA Compliance
  • FISMA Compliance
  • Filtered Views
  • Full Text Search
  • Geolocation
  • HIPAA Compliance
  • Incident Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Member Account Access
  • Mobile Integration
  • Offline Access
  • PCI DSS Compliance
  • Permission Management
  • Preview Functionality
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Tagging
  • Task Management
  • Third Party Integration
  • Visual Analytics
  • Total features24
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Auditing
  • Automatic Formatting
  • Automatic Notifications
  • Business Intelligence
  • Case Management
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Content Management
  • Custom Development
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Mapping
  • Data Storage Management
  • Data Verification
  • Design Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • FDA Compliance
  • FISMA Compliance
  • Filtered Views
  • Full Text Search
  • Geolocation
  • HIPAA Compliance
  • Incident Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Member Account Access
  • Mobile Integration
  • Offline Access
  • PCI DSS Compliance
  • Permission Management
  • Preview Functionality
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Tagging
  • Task Management
  • Third Party Integration
  • Visual Analytics

Integrations

  • Total integrations6
  • Bitbucket
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft Azure
  • Microsoft Excel
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Zapier
  • Total integrations14
  • Bitbucket
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft Azure
  • Microsoft Excel
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Appian vs. Capacity

See how Appian and Capacity stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.