Terrible. I'm just hoping this is a really bad learning curve. We got a fully functioning LMS (with tests, grading, certificates, surveys, videos, etc.) up and running by ourselves TWO YEARS AGO (from another site we found here on capterra) so I can't imagine an app being any harder than an LMS - but it seems this one is. I will update my review if it gets better and we actually launch something but right now it does not look good.
They answered the phone although it seems like they are having multiple conversations at one time - which often leads to confusing and bad information.
They didn't help me when they answered in the phone. It doesn't seem like anyone speaks English as a 1st language and both I and my computer engineer had a very difficult time understanding what they were saying. In fact one tech support person told me to delete some of my work (and repeatedly told me to do so), then when I wanted to add my categories back (because they should have never been deleted in the 1st place), the add button didn't work to add them back again. I tried different browsers and sent them print screens - so I'm wondering if this software works reliably. They're telling me to email them the problem when I'm already sharing print screens (and I have video) through their live chat.
There is an ENORMOUS language barrier - and the features and functions of appy pie are not well described. I spent all day trying to learn what was a category and what was a listing and how to add a page in a category (or maybe it's a listing). There is no glossary with pictures and there is no "i" button next anything and their broken English makes it virtually impossible for communications.
I am perturbed that they told me to have them build my site instead after they told me to delete some of my work and their buttons no longer work to add what I deleted. That seemed kind of wrong - and I wonder if anyone else was told to delete their progress and then their appy pie dashboards buttons were deactivated so they couldn't move forward again.
Value for money
Ease of use
Likelihood to recommend: 0/10