I liked that you could customize the form to the detail necessary for good qualitative analysis. Appropriate flow of questions is essential to good survey design.
The Features of the forms are great and easy to use. The templates are useful and easy to set up.
I like the ease of creating surveys, especially for use offline in the field. I traveled to the Philippines to do fieldwork.
I thought setting up the form itself was clunky and the design was a bit confusing to figure out. Could be more intuitive.
Since we primarily deal with InfoPath it is a shame that MS has discontinued the development of the software.
When I encountered an Apple iSO issue with my organizations forms, FORMOTUS worked with me to trouble shoot the issue and then quickly created a fix to get my forms running smoothly again.