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Luigi's Box Logo

Search & product discovery tools that increase revenue

Luigi's Box Reviews - Page 2

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100 reviews

Recommended

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Przemysław W.

Retail, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-in-one search and recommendation tool

Reviewed 6 months ago

You get great support and deep understanding with your business from the Luigi'x Box crew. The starting configuration gave us more than 50% better quality search ratio and various tools to enhance those search results even further. The analytics tools are more than enough to obtain business decisions.

Pros

Intuitiveness of control panel AI, but most of all - great search quality from the start.

Cons

That I give it a chance that late. I should have done it way earlier.

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Michal K.

Telecommunications, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Luigi’s Box has proven to be an excellent choice for our solution

Reviewed 2 years ago

Overall I have found Luigi’s Box to be a very useful search engine that provides excellent data.

Pros

Luigi’s Box has proven to be an excellent choice for our solution. The integration process was smooth and now we can easily make changes and improvements based on what we learn about our users. Users are able to get fast results and recommendations thanks to the powerful Luigi’s Box search system.On the business side, we appreciate the clear usage analytics and the system's proactive suggestion of synonyms and other options to enhance the search experience. The Luigi’s Box team has also been a pleasure to work with, responding to feedback and providing support as needed. Overall, we are very satisfied with the high level of service provided by Luigi’s Box and greatly appreciate their assistance.

Cons

So far, I have no complaints about the software.

Vendor response

Michal, Thank you for your review! We are glad to hear that you have found Luigi's Box to be an excellent choice for your solution and that the integration process was smooth. We are glad to know that users can get fast results and recommendations. Thank you for choosing to work with Luigi's Box.Martin

FF
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Filip F.

Food & Beverages, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pretty good job, plenty of possibilities await

Reviewed 2 years ago

To sum it up, Luigi's Box products help us speed up the shopping process and even boost conversion rate.

Pros

Luigi's Box is doing pretty solid job. With them the search tool is not boring and not too lengthy. Thanks to Luigi's Box the most relevant/most popular products pop on your customer right away. This and the option to add these products straight to the cart eventually boost conversion rate. All of it happens in line with the brand and e-shop design, with great compatibility for mobile devices (today a necessity for successful shop). The second smart tool that Luigi's Box offers is product reco. We use it in cart in the manner of "Customers usually add these products" and it works quite well. When we did an A/B test, the results were pretty good: 4 % CTR and +13 % revenue growth when the Luigi's Box reco was used.

Cons

More usage. I guess Luigi's Box has a lot of solid data to work with. I would like to see another way to freshen up an e-shop, which would be complementary with the Luigi's Box search tool and product reco.

Vendor response

Greetings, Philip. Thank you for your trust and rating. Many clients like you take advantage of the "live" A/B test. Thanks to it, they can be sure that the deployed solution meets all the required parameters. Thanks to client feedback, our products are at an ever higher level. It's also to your credit. Thank you Have a nice day. Martin from Luigi's Box

MS
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Miroslav S.

Apparel & Fashion, 201-500 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Get the search on a new level

Reviewed 4 months ago

A great solution for web search, equipped with numerous useful tools. Undoubtedly, it stands as one of the top choices to consider when evaluating search tools for your website or eshop.

Pros

Luigi's Box, a fantastic and user-friendly tool, elevates your web search experience. Getting started is effortless, and mastering its usage is a breeze. It furnishes abundant insights into user search behavior, search outcomes, and queries yielding no results. Moreover, it furnishes numerous solutions and suggestions to optimize your outcomes, enhance the average basket value and maximize return on investment.

Cons

The cost-effectiveness of this tool varies depending on your utilization. A poorly configured setup and/or use may incur high expenses, but with a well-executed setup, costs can be mitigated. Proper configuration ensures swift realization of ROI.

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Verified reviewer

Wholesale, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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"A necessary service if you want to take your e-shop to a higher level"

Reviewed 5 months ago

A necessary service if you want to take your e-shop to a higher level

Pros

- A necessary service if you want to take your e-shop to a higher level - Simple yet very useful dashboard - Customer activity tracking - List of the most searched terms (thanks to this we list our products more efficiently) - Possibility to set synonyms. Different names but in the end one specific product that the customer needs to find - Tym Luigis helpful in implementing even non-standard requirements :) - A daily necessity for our customers. Since implementation, conversions have increased by tens of percent.

Cons

So far, there was nothing that couldn't be solved with Luigibox

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Artur N.

Retail, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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More convenient and effective search on the website

Reviewed 8 months ago
Pros

Thanks to Luigi's Box, it is much easier to manage the search engine and autosuggester mechanisms. This tool also offers great analytics to help you optimize your website content for search. A numerous tool for personalizing communication in the autosuggester are a great marketing tool.

Cons

Some solutions are still in beta phase, although they seem to work properly. Apart from that, I don't find any disadvantages with this tool.

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Igor K.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review after 2 years of using Luigi's Box in mobile spare parts eccom. industry

Reviewed 5 months ago
Pros

Luigi's Box has played a crucial role in enhancing the effectiveness of our online store. Its sophisticated analytics offer essential insights into customer search patterns, enabling us to make decisions based on data.

Cons

The intricacy of setting up advanced features involves a learning curve, and we occasionally need extra assistance to fully leverage these functionalities.

Vendor response

Thank you for taking the time to share your detailed review after two years of using Luigi's Box. We are glad to hear that Luigi's Box has played a crucial role in enhancing the effectiveness of your online store. We understand that setting up advanced features can involve a learning curve, and we are committed to providing the extra assistance you need to fully leverage these functionalities.

TR
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Tomas R.

Retail, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great searching tool for your web

Reviewed 5 months ago

We had a lot of good references for this product so we went straight for it while looking for this kind of tool. Initial setup was very straightforward and Luigi's box worked almost immediately after implementation. Customer service at Luigi's box is always nice and very helpful. Never had a bad experience. Luigi's box is simply great searching tools with great tools in addition which I would definitly recommend to anyone.

Pros

Besides great searching tools we like additioan features such as Recommender which (obviously from its name) recommends products based on customers browsing and searching history. These recomendations are part of product page, not searching results which looks more naturally. Also banner campaigns is great tool to promote products in search results. All these features simply help to increase the sales in general.

Cons

The product may seem a bit pricy at the beginning but in the end it pays of.

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Monika Š.

Wholesale, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Increasing customer satisfaction with Luigi's Box

Reviewed 4 months ago
Pros

A simple and very important application for the growth of e-shops. Significantly improved search with Autocomplete. Setting synonyms for different product names = 1 same product. Thanks to the implementation of Luigi's Box, we understand more about customer behaviour. Liugi´s Box team is always willing to help.

Cons

So far we have not encountered a more serious problem. Everything we have needed has been solved by ourselves or with the support of the Luigi's Box team.

PM
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Petr M.

Retail, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very nice search Engine and Recommendation

Reviewed 2 years ago
Pros

Fast search User friendly administration Good Recommendation

Cons

The price is a bit higher and the way it is calculated may not be adequate enough

Vendor response

Greetings. Thank you for your review. We are glad that you are satisfied with our services and products. Have a nice day. Martin from Luigi's Box

LB
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Lukas B.

Consumer Goods, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Luigis Box is great tool for e-shops multi-market

Reviewed 2 months ago

I can highly recommend LuigisBox for 95 % of eshops. It is great product for better user experience and boost your orders. Good analytics tool to know your customers better aswell.

Pros

Product at its base - high level Good price/performance ratio Search box design is awesome Autocomplete is very helpful for customers Good analytics Great support

Cons

We switched to another tool for reco - but we have specific products so it is very hard to solve our use-cases.

NH
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Nikoleta H.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Satisfied with Luigi's

Reviewed a month ago

Luigi's Box is a strong asset for improving e-commerce performance. Its features drive engagement and sales, and the responsive customer support ensures that any issues are quickly resolved. Overall, it's a reliable tool that adds real value to online businesses.

Pros

Luigi's Box offers advanced search and recommendation tools that significantly enhance user experience on e-commerce platforms. Its easy integration and multilingual support make it a versatile choice for businesses of all sizes. The platform also provides valuable insights into customer behavior, helping to optimize sales strategies.

Cons

The pricing may be a bit steep for smaller businesses, especially if not all features are fully utilized. Occasionally, search results may not perfectly align with user intent, requiring some fine-tuning.

MS
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Marek S.

Retail, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It helps us make better business and marketing decisions

Reviewed 2 years ago

The launch of new shopping mall with its website, mobile app and many digital tools brought many questions regarding the customer needs and journey. Luigi'sBox helped us resolve many mysteries or hypothesis such us what should be the naming of particular features of shopping mall on the website, which shop are they looking for and we don't have it and we should add it and so on...

Pros

It's super easy to use and integrate with other technologies. The interface and data interpretations are easy to read and navigate. Anytime we need to leverage the search of our customers either on website or in the mobile app, we're able to retrieve all important data and we can rely on them.

Cons

There's nothing to dislike. Value for money is very visible.

Vendor response

Greetings, Marek. We are grateful for your time in writing this review. Of course, we are delighted with the positive reviews from a great shopping center. Furthermore, we are grateful for the opportunity to explore new avenues for the customer. We look forward to working with you and keep our fingers crossed. Martin from Luigi's Box

MD
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Martin D.

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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From fulltext search optimization to customer service improvements

Reviewed 2 years ago

Thanks to the reliable and scalable fulltext search we could focus on our core business especially during lockdowns imposed by COVID19

Pros

We started using search analytics and later advanced to the fulltext search. We enjoyed having fast and reliable service performance with easy integration.

Cons

There were not any obstacles from using the software

Vendor response

Greetings, Martin. Thank you for your trust and rating. COVID has dramatically changed our lives, e-commerce, and user behavior. Also, thanks to the feedback from our clients, our products are at an ever higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box

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Peter M.

Pharmaceuticals, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exceeded expectations

Reviewed 9 months ago
Pros

Love the search engine. we were using previously in-house solution but Luigi’s Box is a great improvement over that. That alone would justify the investment as it vastly improves the user experience of our website. In addition to that, their pricing is more than reasonable and implementation was seamless. Can't recommend it enough.

Cons

search, analytics, support, recommenders

Vendor response

Hi Peter, thank you for your honest review and for loving how our search works. We are very happy that Luigi´s box adds value to you and your customers, and that you find our solution worth using.

MS
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Marcela S.

Media Production, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Optimized content search

Reviewed 2 years ago

Great experience and perfect match of our needs

Pros

Great cooperation, customized search and analytics

Cons

Some parts might be a little easier administrated via some selfcare without development capacity

Vendor response

Greetings, Marcela. Thank you for your trust and rating. Optimized and customizable search and analytics are an integral part of every e-shop. We strive to make these activities easier for our clients and more efficient. Thanks to the feedback from our clients, our products are at an ever higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box

VP
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Viktoria P.

Pharmaceuticals, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Functionality - autocomplete search review

Reviewed 2 years ago

Luigi's Box solved our need for a quality tool for autocomplete search on our e-shop. In the future, we plan to use it in the mobile application as well.

Pros

A product is easy to use, with a simple user approach. We have good ratings a reviews for the autocomplet search function from our customers.

Cons

Currently, I have nothing to complain about the functionality we use.

Vendor response

Greetings, Victoria. Thank you for your trust and rating. Also, thanks to the feedback from our clients, our products are at an ever higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box

MS
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Miro S.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The solution

Reviewed 4 months ago

Had a very good experience, can better understand customers, performs well. Helped us get more customers. Recommend it to everyone.

Pros

Saw increase in the number of satisfied users, conversion results increased. Its easy to use and provides detailed data, helps me improve product search.

Cons

Found nothing, have not encountered a problem.

AS
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Adrian S.

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UX at it's finest

Reviewed 2 years ago
Pros

It makes the customer path to a product much easier.

Cons

Better integration with built-in category filters in our ecommerce.

Vendor response

Dear Adrian. Thank you for taking the time to share your thoughts on our product and for highlighting its positive impact on the customer journey. We are thrilled to hear that you find our UX design to be at its finest. Our team is constantly working on improving our product, and your input is invaluable in helping us identify areas for enhancement. We will definitely consider your suggestion and explore ways to improve the integration to provide an even better experience for our users. Once again, thank you for your review, and we look forward to continuing to serve you with the best possible user experience. Matej

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Martin D.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value for money, important stream for our revenue

Reviewed a year ago
Pros

Easy to implement, we could start using all the features just a few hours after talking to a company representative. Luigi's box is constantly increasing our revenue by personalizing our search results. It quickly became an extra stream of our revenue.

Cons

Nothing worth mentioning. Great experience so far, especially since the support team is very responsive.

Vendor response

Dear Martin, Thank you so much. We are thrilled to hear that you found it easy to implement and that it has been contributing to your revenue growth. Our team works hard to ensure that our clients receive the best possible service, and your feedback is a testament to their efforts. Best regards, Martin

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Jaroslav Š.

Apparel & Fashion, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution for improving searching on your website

Reviewed 2 months ago

We wanted a solution to replace the basic search system on our platform where we run our e-shop. We've been very satisfied with Luigi's Box for several years now. It offers everything we need, and I especially want to praise their very helpful technical support.

Pros

Perfectly replaces a basic search system for a much better solution, great possibilities of settings and customization, works without problems, helpful technical support.

Cons

I can't find any at the moment, everything is fine.

SW
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Sławomir W.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good product and great customer care

Reviewed 2 years ago

This combination of search engine and recommendation engine provides a good product cross-selling.

Pros

- Ease of usage- Fast search engine- Clear and easy to use dashboard

Cons

There is nothing that I like least about this search and recommendation engine.

Vendor response

We salute you. Thank you for your review and the time you spent on it. We are glad we were successful, and you chose to both search and recommend Luigi's Box products. It's proof that we are among the top in this area of product search and recommendation. Thank you for your trust. Martin from Luigi's Box

TS
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Tomas S.

Retail, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Luigi finds

Reviewed 5 months ago

Luigi is an excellent tool that solved our problems with the search and recommended products in the carousells.

Pros

Customized solutions for each customer. Small and large companies.

Cons

Our products is really diverse. Everything cannot be done automatically and manual intervention is required.

MH
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Matej H.

Sporting Goods, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Luigi's Box Search

Reviewed 2 years ago

LBX is not perfect, as, at every SaaS, there are some minor bugs, but the company is approaching it very well with near to immediate solutions. Communication with LBX is easy and very responsive.

Pros

Luigi's Box is really outgoing, willing to cooperate in multiple areas, providing custom solutions tailored for our needs.

Cons

Quite heavy need of proper feed setup(on our side) in order for everything to work properly. But that is something you generally need to count on.

Vendor response

Greetings, Matej. Thank you for your review and for taking the time to write it. Thanks to client feedback, our products consistently perform at a higher level. It's also to your credit. Thank you Have a nice day. Martin from Luigi's Box

MB
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Martin B.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Luigi's box experience

Reviewed 2 years ago

Luigi's Box was a great choice for our e-commerce. It turns our e-shop searching engine to an upper level. We also have a nice analytics dashboard with many recommendations and issues with search queries that help us how to optimize the search experience for our customers. They have a well-documented API and integration with our data was without complications.

Pros

Smart search with autocomplete and recommendation .

Cons

Some features are quite complicated to understand but when you get it , it's OK .

Vendor response

Hey Martin, thanks for a nice review. You are right our product has a steeper learning curve, but once mastered, it gets easier. We are happy to be helping you get better results on your e-commerce store. Good luck with everything! ~ Luigi's Box team