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Shopware Logo

Enterprise search software for eCommerce businesses

(1)

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Shopware Reviews

Overall rating

4.4

/5

21

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.95/10

Reviews by rating

Suggested alternatives

bigcommerce
zoho-commerce
netsuite

Pros and cons

ShopWare is super fast and easy to use. Switching to ShopWare is one of the best decisions that I've made in business.
ShopWare has been a great company to work with. The software is constantly improving.
Has further improved our customer interactions and helped build trust with customer due to the transparent interaction.
With the wrong description on a work order, it can look like they are being charged for the wrong item.
The data transfer from my old SMS (Mitchell) was a mess. I wouldn't have transferred data if I knew what it would cause so many problems.
Without basic Internet knowledge regarding self-hosting, databases, HTML, etc., you feel a bit left alone with Shopware.
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21 reviews

Recommended

MW
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Mike W.

Wholesale, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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What a horribly shameful company

Reviewed 3 months ago
Pros

What a horribly shameful company. Never experienced such poor customer service before. Keep sending invoices for services that I haven't used in months. And when you email them to cancel everything, you get bad answers that you can't do anything with! DO NOT DO BUSINESS WITH SHOPWARE!

Cons

No cons were added to this review

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Juan B.

Computer Software, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I have maximized the success of my online store

Reviewed 8 months ago

My overall experience with this eCommerce platform has been quite enriching and transformative for my online business. From the beginning, what stood out most was their focus on creating engaging and emotionally resonant shopping environments. This ability to deeply personalize my online store has allowed me to create a unique user experience, adapted not only to my brand, but also to the expectations and preferences of my customers.

Pros

What I liked most about this platform is its focus on creating shopping environments that really connect with the customer's emotions. The customization capacity is exceptional, allowing me to adapt the store to the specific needs of my business and the expectations of my customers. Furthermore, being open source, it offers me great flexibility to develop additional functionalities.

Cons

Although the platform itself is robust, configuring and optimizing all of its features to perfectly fit the specific needs of my business has been a longer and more complex process than expected. This can be a challenge, particularly for smaller businesses or those who are just starting out with eCommerce and don't have as much technical support on hand.

RB
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Renick B.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good foundation for e-commerce business

Reviewed 2 years ago

Good tech approaches for providing a platform for e-commerce.

Pros

Modern, clean user interface for clients. Modern stack especially with Twig templating. Has lots of features for European market.

Cons

Has lots of bugs and premium features are really expensive. Lots of mid-size companies struggle to afford this solution. For smaller projects it is too expensive. They focusing much on enterprise. But lots of customers have midsize projects.

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Michel W.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scalable, easy to use, API first E-commerce platform

Reviewed 2 years ago
Pros

A CMS that helps the merchant really create shopping experiences that would be hard to create with other ecommerce platforms.

Cons

Lacking functionalities are built every day. So current cons will be gone soon.

JP
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Joachim P.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopware - a PRO Tool for your eCommerce

Reviewed 2 years ago

All in all, as an experienced user, I am very satisfied with Shopware in terms of stability, speed and, above all, further developments.

Pros

There is really NOTHING that cannot be implemented with Shopware in the area of eCommerce. Everything can be configured and adjusted - with rule sets, plugins and other adjustment screws. Of course, this depth comes at the price of an extended familiarization phase. In general, Shopware is very fast and secure.

Cons

Without basic Internet knowledge regarding self-hosting, databases, HTML, etc., you feel a bit left alone with Shopware. Of course there are many experts who can help someone, but of course against a corresponding fee.

SL
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Stephaney L.

Automotive, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shop ware keeps me organized

Reviewed 2 years ago

Overall it has been a pleasant experience using Shopware. It allows me to do more with my time and keeps me organized

Pros

I love shopware for building workorders for my customers. It allows me to write an estimate quickly and efficiently and gives me multiple ways to send it to my customers. It allows me to communicate with my customers without either of us having to be on the phone for long periods of time. My customers love having options to approve work

Cons

I dont like some of the glitches between Shopware and Partstech that put strange descriptions in for parts. With the wrong description on a work order, it can look like they are being charged for the wrong item

CH
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Craig H.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly customizable shopping platform

Reviewed 2 years ago
Pros

Shopware makes it possible to create customizable yet innovative shopping websites

Cons

Shopware needs to extend its starting templates portfolio with new templates that are specific to each sector.

FG
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Fred G.

Automotive, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shop management software built for speeds

Reviewed 2 years ago

ShopWare has been a great company to work with. The software is constantly improving.

Pros

ShopWare is super fast and easy to use. Switching to ShopWare is one of the best decisions that I've made in business

Cons

The data transfer from my old SMS (Mitchell) was a mess. I wouldn't have transferred data if I knew what it would cause so many problems.

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Matt P.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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End all Be all software

Reviewed 3 years ago

Has further improved our customer interactions and helped build trust with customer due to the transparent interaction.

Pros

Shopware is always adding features and listening to their customers needs. Expedites our daily processes and customers love the look and feel of their interactions.

Cons

Still not able to create Purchase orders in PDF formats to send to our vendors.

FS
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Fabian S.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Shopware

Reviewed 3 years ago
Pros

The basic setup is easy to understand and there is a wide variety of plugins and the implementation is fairly easy.

Cons

API creation is very slow. Feed creation can take up to 5 hours even for medium sized product exports (50k products).

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Dennis V.

Consumer Goods, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopware works great

Reviewed 3 years ago

Overall i'ts good. We are going live in a couple of days.

Pros

It really fits our needs. We are a multi language website and webshop. Shopcommerce is easier to configure than Magento 2.

Cons

Some functions are not available yet, plugins are being pushed on a regular base tough. But sometimes we have to wait.

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Verified reviewer

Information Technology and Services, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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E-Commerce is as easy as Shopware

Reviewed 3 years ago

We are gladly realising any type of project with Shopware, D2C, B2B, B2C it doesn't matter.

Pros

Easy to use content editor which enables even non technical users to implement powerful shopping experiences and landing pages.

Cons

Lacks internationalisation and more enterprise focussed features. Shopware is trying to enter the international market.

kk
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kalaiselvan k.

Computer Software, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopware Review

Reviewed 5 years ago

Overall it is good e-commerce product for medium level company.

Pros

There are lot of customization stuff, we can achieve with this software using ready made plugins. we have free community edition available to use and evaluate the product. It has good graphical user interface for adding and updating the products(Sku) and categories. Configuring the software is straight forward and easy.

Cons

Enterprise edition(Licensed) of this software is quite expensive. It requires, initial learning curve to understand the products.

SW
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Simon W.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best available E-Commerce software also offers a free version!

Reviewed 5 years ago

I use two Shopware Community editions with two online shops since 2014 and 2015. One in German language and one in English. Both shops run fine for years with literally nearly no maintenance.

Pros

What I really like is, how easy it is to configure and use the software. There is a free Community Edition available and with the graphical user interface in the backend, it's really comfortable to configure the system, add products and categories and handle all the necessary tasks. The backend is literally like an operating system with windows and everything! There are tons of plugins, paid and free, and also a lot of themes available to change and configure your shop the way you want it.

Cons

I think there is nothing, except it really has a learning curve if you want to change the layout of your shop. But I think it's the same with all E-Commerce software.

DB
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Dominik B.

Furniture, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good shop software with thousands of customization options.

Reviewed 7 years ago
Pros

- PlugIn Store with plugins for extended functionality - Helpflul Support - Community Forum with lots of help

Cons

- A comprehensive shipping plugin is missing. We had to have this programmed by an agency. - Support tickets could be answered faster

NM
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Nele M.

Marketing and Advertising, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Flexible und anpassbare E-Commerce-Plattform

Reviewed 19 days ago
Pros

Shopware bietet eine flexible und anpassbare E-Commerce-Plattform, die es uns ermöglicht, unseren Online-Shop einfach zu gestalten und zu verwalten. Zudem unterstützt es zahlreiche Integrationen und Erweiterungen, die das Einkaufserlebnis verbessern.

Cons

Ein Nachteil von Shopware ist, dass die Plattform insbesondere in der Enterprise-Version komplex sein kann und daher eine steile Lernkurve erfordert, was sowohl zeit- als auch ressourcenintensiv sein kann. Zudem können die Kosten für Erweiterungen und professionelle Unterstützung schnell ansteigen, was für kleinere Unternehmen eine Herausforderung darstellen kann.

Showing original review in German. See translation

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edna luci g.

Marketing and Advertising, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Una Experiencia Personalizada.

Reviewed 10 months ago

La variedad de funcionalidades fue satisfactoria me permitieron integrar facilidades adicionales sin mucho problema, aunque algunas veces requerí ayuda técnica para ajustarlos perfectamente a mis necesidades.

Pros

Es genial me ofrece una amplia gama de opciones de personalización gracias a su gran número de plugins y temas, lo que me permite adaptar mi tienda a mis preferencias y las tendencias del mercado.

Cons

Bueno enalgunos momentos he exprimentado problemas de desempeño cuando estoy trabajando con catálogos de productos excepcionalmente grandes o cuando se gestionan muchas transacciones simultáneas.

Showing original review in Spanish. See translation

MD
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Maurice D.

Accounting, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopware un logiciel important d'e-commerce

Reviewed a year ago
Pros

Shopware est un logiciel simple à prendre et à utiliser, facilitant pour les petites entreprises l'e-commerce.

Cons

Pas de complicité au cours de l'utilisation de ce logiciel , ce qui recommandé dans les petites entreprises pour leurs développement dans le domaine d'e-commerce.

Showing original review in French. See translation

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Essime T.

Retail, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Logiciel de e-commerce

Reviewed a year ago
Pros

Facile et simple à déployer et à utiliser permettant aux entreprises de gérer plusieurs boutiques en ligne et générer plus de vente .

Cons

C'est un top produit de l'e-commerce et facile à utiliser. Je ne reproche rien pour le moment. Je le recommande

Showing original review in French. See translation

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Verified reviewer

Marketing and Advertising, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Permite gestionar procesos de seguimiento de trabajo

Reviewed a year ago

La experiencia en general ha sido buena y sin duda lo recomendaría a cualquier persona que me preguntara

Pros

Lo que mas me gusta es como ayuda a mejorar la productividad de la fuerza laboral y a optimizar el flujo de trabajo en el taller y como facilita la comunicación tanto con los clientes como dentro del equipo de trabajo. Todo esto se traduce en una mejor experiencia para los clientes.

Cons

Hay tantas características extensas, que algunas son bastante complicadas y necesitas de una capacitación estándar más extensa y completa para poder utilizar los diferentes procesos y escenarios involucrados para el uso del programa

Showing original review in Spanish. See translation

EP
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Erwin P.

Retail, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicht schlecht könnte aber viel Besser sein.

Reviewed 3 years ago

Toll aber da fehlt noch einiges, aber das ist im Anflug. Shopware Partner ist erforderlich, dann sicher toll. Super, wann man nur ca. 100 bis 2000 Produkte anbieten will. Die Entwicklung ist schnell, aber hat so Ihre Probleme. Aber im Grunde ein hervorragender Shop!

Pros

Front und Backend. Einfach, .... Alles was man braucht ohne Erweiterung vorhanden. Produktdarstellung! Kundenkonto! PayPal Anbindung.

Cons

Wir verwenden Shopware 6, die kleinen Problem. Bitte nur mit einem Shopware Partner verwenden.

Showing original review in German. See translation