Lyssna Features & Capabilities

Lyssna

Figma

Adobe XD

Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

A/B Testing

Access Controls/Permissions

Alerts/Notifications

Audience Targeting

Behavior Tracking

Categorization/Grouping

Commenting/Notes

Conditional Logic

Conversion Rate Optimization

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Questions

Customizable Templates

Data Import/Export

Data Visualization

Demographic Data

Drag & Drop

Email Reminders

Face-to-Face

Feedback Management

For Mobile

For Websites

Geotargeting

Heatmaps

Multi-Channel Distribution

Multi-Language

Panel Management

Performance Metrics

Quantitative Metrics

Question Branching

Real-Time Analytics

Reporting & Statistics

Reporting/Analytics

Screen Activity Recording

Search/Filter

Single Sign On

Software Testing Management

Statistical Analysis

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Third-Party Integrations

Unmoderated Testing

Usability Testing

User Management

User Research Analysis

Video recording/Transcriptions

Video Support

Visual Analytics

UserTesting

Userbrain

UserQ

BrowserStack

Maze

Wondering

Lyssna has been a time and budget saver in my organization. It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can more efficiently start analysis - thus helping us create better experiences for our customers.

One stop shop for usability testing.

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

A Beautiful tool, but hard to leverage in practice

It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements.

Easy to use, a must for any designer.

Positive for sure! When I used to speak at conferences, I often mentioned this as one of my go-to tools for user research. And I advocated to bring it into our toolbox at my current place of employment.

One of my go-to tools for over a decade!

It's simple, easy to learn, and relevant. I suggest any team conducting user testing or other research activities use this in their workflow.

Lyssna listens to your research needs

Good but there is room for improvement

Despite the minor drawbacks, Lyssna has proven to be a valuable tool for conducting user research. The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a strong choice for researchers.

The most user friendly testing product

Using it for 3 ish years, just right for my needs.

All you need as UX designer

Overall very positive, customer support has been great and they have implemented features I have asked for.

Lyssna for user testing

It was my first experience and I found instructions easy to understand. However a quick demo to run or utilize the program to its core would be great. 

Also, a quick and accessible tutorials on how to effectively use credits for usability testing would be great.

Essential tool for User Research

Really great overall experience, I have never experienced any issues with it so have never needed to reach out for support. It is a go to tool for my work.

Very Intuitive and Easy To Use Platform

Overall I'm very happy with this product, many people from our company find it easy to use and beneficial especially for unmoderated testing

Feedback about Lyssna 

Overall pretty good! the self-serve part is the best, without having to go through long sales calls and waiting for responses to setup

Great self-serve experience!

Great User Testing Platform for UX Research!

Great experience so far, I could remove bad responses hassle free.

Good product for our team

a super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio. A clear top recommendation from my side

Super tool for various usability tests with real users

We're using it to take care of assumptions and to verify our design choices.

One app to verify all your UX assumptions

Amazing tool

Hey there, thanks so much for the thoughtful feedback. The cons you mentioned in particularly are super useful to be across and we're working on addressing a bunch of these. Particularly soon we'll be making our pricing simpler and more flexible.

It is a quick and easy way to get some insight on web designs, but again not a make or break outcome.

It is a cheap way to get some testing in, but there are better platforms.

With UsabilityHub we can quickly understand if our designs, content and navigation hit the mark and quickly optimize them before launch.  

UsabilityHub makes UX optimization easier

Getting actual user and customer feedback, fast.  The process for getting user/customer feedback in the past took weeks.  With UsabilityHub we can develop the test, choose a user base, and get results for most tests in less than an hour.  This allows us to make much faster and more accurate decisions.

Part of Our Process Now

Hey Jake, that is such wonderful feedback to receive! Really glad to hear we've been beneficial to you and your team.

UsabilityHub is fun and helpful in conducting all sorts of testing. It is easily accessible to your own test group by sharing a link.

User of a free account with UsabilityHub

Good usability tool for one-offs

A trusted stable user testing recommendation

Some users had left my surveys, and sometimes I have to explain the use of the platform, which has made me looking for others products.

A bit hard for users

Lyssna screenshot: Lyssna dashboard

Lyssna screenshot: Recruit using a customizable link, or access our extensive panel of participants.

Lyssna screenshot: Our platform is intuitive and easy to use.

Lyssna screenshot: Your easy and affordable all-in-one interview solution.

Lyssna screenshot: Gather feedback from the right participants with Screeners.

Lyssna screenshot: See the experience through the eyes of your users with Recordings.

Lyssna screenshot: Get granular and actionable insights so you can improve user experiences.

Lyssna Features

Features Summary

Screenshots

Contenders comparison

Common Lyssna comparisons

Reviewers who mentioned features said: