Lyssna Reviews - Pros & Cons, Ratings & more

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UserTesting

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Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

Lyssna

Web-based

Owner

However a quick demo to run or utilize the program to its core would be great. Also, a quick and accessible tutorials on how to effectively use credits for usability testing would be great.

Researcher

Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited.

Product Lead

Setting up user tests is super easy and straightforward. And it's great that you can share these tests with different testing groups.

Usability tester

Its enjoyable and probably the easiest software I've ever come across, and it takes no more than minutes, it's a win win situation.

UX Designer

UsabilityHub is fun and helpful in conducting all sorts of testing. It is easily accessible to your own test group by sharing a link.

UX Design Associate 

The best customer support I have ever experienced with a product. Impressive range of possible ways to test.

Website Service Leader

Ready made tests are great for inspiration and save so much time.

Founder/Managing Director

Usability Hub was the right tool: you could set up your tests with such ease, and at the same time the pricing was good.

Senior UX Designer

It's quick, flexible and provides great value for the money. I like different test options and the granularity of the testers.

The response time is really fast in my experience. I also like the articles about best practices for the various types of tests.

Global Brand Manager

The software is so easy to use, I recommend it to everyone. It helps us to make quick decisions with real consumer insight in minutes.

UX Consultant

The customer support is incredible - various difficulties I encountered were swiftly dealt with by the extremely useful support team.

It's not very frequent and if you dont respond fast you miss out on participating.

Sometimes build in instructions are confusing in Norwegian. Would prefer to edit them or remove at all.

Senior product researcher

The inability to conduct tests directly on live products can limit the realism of the testing experience.

UX/UI Designer

It offers variety of user tests that are intuitive to set up, and they are so easy to integrate on your website - whether you're using a custom built solution, or a CMS such as WordPress.

Senior UX researcher

Ease of use and full integration with figma, the pricing model is also very convenient.

UX Researcher

Crown icons next to some sections with no context.

Userfeel

Typeform

Optimal Workshop

A solid choice for unmoderated testing.

I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed by the speed and quality of responses for the many many different varieties of tests I'm able to setup. The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.

Fast, easy to use, and requiring very little commitment. 

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

A Beautiful tool, but hard to leverage in practice

It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements.

Easy to use, a must for any designer.

It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and research team.

A nice tool with a convenient princing model 

Lyssna has been incredibly responsive and iterative in their product. Every month there is a new feature, product improvement, or feedback taken from users. They are a UX company through and through.

Experience with Lyssna platform as a UX researcher

Overall pretty good! the self-serve part is the best, without having to go through long sales calls and waiting for responses to setup

Great self-serve experience!

It's been pretty good overall, no real complaints here.

UX researcher

I have found Lyssna to be a suitable tool for testing out IA and prototypes with users.

Decent tool for tree testing

Good but there is room for improvement

Despite the minor drawbacks, Lyssna has proven to be a valuable tool for conducting user research. The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a strong choice for researchers.

The most user friendly testing product

Easy to learn and use, had great experiences with their CS team.

Great for Research

Using it for 3 ish years, just right for my needs.

All you need as UX designer

It was my first experience and I found instructions easy to understand. However a quick demo to run or utilize the program to its core would be great. 

Also, a quick and accessible tutorials on how to effectively use credits for usability testing would be great.

Essential tool for User Research

Overall very positive, customer support has been great and they have implemented features I have asked for.

Lyssna for user testing

Overall I'm very happy with this product, many people from our company find it easy to use and beneficial especially for unmoderated testing

Feedback about Lyssna 

Lyssna Review

Great User Testing Platform for UX Research!

I feel confident in creating tests with lyssna.

Satisfied with the ever improving Lyssna

Great place to rapidly test your designs 

Great experience so far, I could remove bad responses hassle free.

Good product for our team

Love it, great product

a super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio. A clear top recommendation from my side

Super tool for various usability tests with real users

Best tool for getting feedback from real users easily and fast.

''Awesome testing platform''

Really good experience overall, so I recommend UsabilityHub for unmoderated testing.

Lyssna Reviews

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49 reviews