Userback Features

- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.

A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Our primary use case is to receive feedback directly over images and PDFs and works great for that. And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email.

The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive. Would be great to have the ability to set our custom domain. At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email.

Thanks so much for the feedback Fredy. Really great to hear that Userback is saving you time when managing the feedback process with your clients.

Streamline my customer's feedbacks in a simple interface and in a unique tool.

Until now, nothing is missing, at least for my needs.

Ease of use. Even our clients can handle userback.

At the moment, I don't see any defects in the product. It is constantly evolving. Contact with the creator is very good. Nothing to complain about.

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet, 2) Send the link to the customer, 3) The customer takes notes on the screen, 4) You review the notes, 5) Userback will automatically upload to your project management tool, like Basecamp. It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it!

I can't point anything negative, maybe, I would request the team to add more integrations.

Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our...

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Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial.

Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business - Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback....

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Some of the pain points I originally had were; - User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments. - Each project I had to create the feedback widget from scratch (with the same settings) - While it was easy to use, the interface was a little clunky and needed some initial training for clients...

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Very customer friendly. Easily allows the user to access, write issue and provide screenshots and/or videos.

The customer does not have access to a portal to track open tickets. It is cumbersome to access the export of the list of feedback. Integration will Jira sends easily but does not update back to the original feedback. Metrics for time to resolve needed.

Thanks Angela! We really appreciate your feedback. You'll be interested to know that we're currently working on new features to help customers and end-users monitor and view their open tickets. Watch this space :)

You can distinguish the content, image, video or section on a webpage that needs to be changed. You can easily change those sections. You can also add comments to tasks.

Honestly there is not a lot missing in this software but sometimes when you are working with multiple screens and the window is not maximised the screenshot or selection could be missed in the final task. But that issue can easily be fixed by maximising the window

Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality.

Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues

The software is customisable. We use "status" for issue and bug tracking, moving tickets into sprints, beta and live, and the backlog.

When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately.

Thanks so much for the review Jess! Really glad to hear that you love Userback. That's really good feedback too about the ticket ID. I'll pass that on to the team.

Userback is really simple to implement and customise in your application allowing you to collect detailed user feedback with screen annotations so your users can actually communicate their issues to you visually. We also use it internally when we are QA'ing new feature releases amongst our team or wider organisation and it is extremely efficient and effective for this.

At the price point what you get is feature rich compared to more expensive alternatives. A great additional feature (which we'd pair more for) would be the ability to add micro surveys to certain features we are testing.

Being able to have my customers comment my work on their website without leaving the page is just fantastic. Userback gives me all the information I need to be able to fix the glitches that may appear on my clients browser.

I'd love to be able to integrate Userback in my workflow using webhooks, still don't know how to do it.

Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time Does printed proof as well as apps and websites - so clients are flipping form app to app. Integrates with many PM tools - we use clickUp and it works well with this.

Not sure Video took along time to arrive.

Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

For the features and price, we've nothing bad to complain about :)

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice

Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)

Saves a huge amount of time, particularly phone calls and texts for change requests

Would like to see more integrations, and ability to automate

Userback makes it far more efficient and simpler for my clients to give me feedback on the websites I have built or am managing for them. I can "see" what they want instead of attempting to picture in my mind what they are trying to say or describe in emails.

Adding the script to the sites I build in Joomla isn't as easy as in WordPress, for which they provide a plugin.

Userback lets customers send feedback on designs either as presented as an image or as a PDF. I like its dashboard and integration with Asana.

As a designer I would have made a few improvements to the feedback box. It's good, but I feel they could go further.

Having clients feedback on their website during development, allowing them to specifically comment per page and annotate means that we can fully understand and keep their comments in context - no more guess work!

I would like more integrations with other apps I user so when feedback is added, it can be pushed as a task for example. This is there but not for a wide range of other apps (yet?)

Userback backed up its Pitched promise by delivering a platform that makes collecting user inputs from the CX / UX experience a painless experience. The picture always tells a better story about what positive or negative CX experience a user is feeling the need to add inputs about and Userback excels at delivering that capability in a manner that is VERY easy to teach a New USER to engage with.

Not really alot to say here, the system was deployed very easily , and has continued to develop on my own startup journey,

The easiness of getting user feedback from clients within minutes and in a really clear way, specially the option to put my logo on the feedback widget, it looks very professional.

So far I like every single part of this software, I would like to have some different options while adding comments and maybe a little more intuitive dashboard.

Quick and easy to configure Easy to deploy on sites Great integrations with tools like Trello facilitate workflow Very helpful during website development Great for gathering feedback

Some users initially struggle to grasp how to use the tools to give feedback