Userback Features

Userback

Collect fast visual feedback from any website or design.

4.86/5 (57 reviews)

Competitor Feature Comparison

@mentions
API
Activity Dashboard
Alerts/Notifications
Audit Trail
Bug Tracking
Collaboration Tools
Commenting/Notes
Customer Segmentation
Customizable Branding
Dashboard
Feedback Management
Issue Management
Issue Tracking
Knowledge Management
Multi-Channel Data Collection
Multiple Projects
Negative Feedback Management
Predictive Analytics
Prioritization
Projections
Real Time Analytics
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Visual Analytics
Widgets
Workflow Management
Learn moreCompare App
@mentions
API
Activity Dashboard
Alerts/Notifications
Audit Trail
Bug Tracking
Collaboration Tools
Commenting/Notes
Customer Segmentation
Customizable Branding
Dashboard
Feedback Management
Issue Management
Issue Tracking
Knowledge Management
Multi-Channel Data Collection
Multiple Projects
Negative Feedback Management
Predictive Analytics
Prioritization
Projections
Real Time Analytics
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Visual Analytics
Widgets
Workflow Management
Visit WebsiteCompare App
@mentions
API
Activity Dashboard
Alerts/Notifications
Audit Trail
Bug Tracking
Collaboration Tools
Commenting/Notes
Customer Segmentation
Customizable Branding
Dashboard
Feedback Management
Issue Management
Issue Tracking
Knowledge Management
Multi-Channel Data Collection
Multiple Projects
Negative Feedback Management
Predictive Analytics
Prioritization
Projections
Real Time Analytics
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Visual Analytics
Widgets
Workflow Management
Visit WebsiteCompare App

Userback Feature Reviews

25 reviewers had the following to say about Userback's features:

Ryan S.

An intuitive tool for gathering feedback, suggestions and/or reviews

2020-07-08

I love that the product continues to evolve and the team behind it is responsive and supportive. What's not to like.

Pros

Quick and easy to configure Easy to deploy on sites Great integrations with tools like Trello facilitate workflow Very helpful during website development Great for gathering feedback

Cons

Some users initially struggle to grasp how to use the tools to give feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter J.

Excellent for support and user feedback

2021-03-24

Pros

Integration into our web application very straightforward.

Cons

Some Userback screenshots don't capture the right pixels on our highly dynamic web pages, but we still generally get enough info for the support ticket to be useful.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cameron C.

Simple effective user created feedback and issue monitoring.

2021-03-23

I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.

Pros

Userback backed up its Pitched promise by delivering a platform that makes collecting user inputs from the CX / UX experience a painless experience.

Cons

Not really alot to say here, the system was deployed very easily , and has continued to develop on my own startup journey,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elias A.

Amazing project management software for web dev agencies

2021-03-23

They are updating their software all the time and adding new features that are very helpful and add value to our project management activities.

Pros

This software is so easy to use and implement to give your clients an easy way of providing feedback on web dev or creative work.

Cons

Initially, I wasn't very fond of the UI but they have updated it and it is better now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dean P.

Keeps context with all feedback

2021-03-23

Pros

Having clients feedback on their website during development, allowing them to specifically comment per page and annotate means that we can fully understand and keep their comments in context - no more guess work!

Cons

I would like more integrations with other apps I user so when feedback is added, it can be pushed as a task for example.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed E.

Amazing tool for designers

2021-03-23

Pros

It's not just easy to manage, but it's easy to implement on a webesite under development, and just as easy for clients to use to provide feedback.

Cons

It forces Administrators to be added to each project, causing them to receive notifications. Not all Administrators are managers of a project and this isn't necessary to force.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Duarne B.

A must for Web Design and Development Businesses

2021-03-25

We used to spend hours during a project on the phone with customers trying to understand and find the issues they were pointing out, now they can do it by themselves or we can make notes right on the website live during the call. No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

Pros

It is so easy to upload and link our development sites and then send a link to our customers for review, or even internally for our QA to check our work.

Cons

There is not really much that I do not like about the software, with the single suggestion that the alert emails NEED to have a preview image so that you know what you are looking at, this is helpful for businesses that are getting multiple designs for review each day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenton S.

Userback insights after using it DAILY for the past two years

2021-03-23

Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages.

Pros

As an administrator, I receive notifications when feedback has been submitted/updated.

Cons

I created a one page guide with screen shots to "walk" end users through the basics.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Viktor N.

Easy to use, feedback and collaboration tool

2021-03-24

90% of our usage is to collaborate with clients during web development.

Pros

First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients.

Cons

Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phillip C.

The Best Screen Feedback Tool We've Used So Far

2019-04-14

In live with their KISS

Pros

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget.

Cons

Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amit K.

Save lots of working hours

2019-02-13

Pros

This application saves lots of time via taking feedback automatically otherwise this feedback activity will take more time.

Cons

Love to see feature where user can send feedback for complete page at once not in sections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jirah L.

Can't Imagine to work without this App

2021-03-23

We build websites and we've been using this for acquiring comments from the clients while we're still at the development stage of the site.

Pros

It's easy to use. The function keeps on improving.

Cons

The ability to view the feedbacks you've provided (from the client's POV) was removed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Serena L.

Silky Smooth UX for both Users and Implementers

2019-04-13

Thumbs up

Pros

Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients.

Cons

For the features and price, we've nothing bad to complain about :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Lots of great insights from users

2021-03-23

Pros

Userback let's users easily give us feedback in-app, which is super useful.

Cons

It was easy to setup and deploy.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
CAMERON P.

Best decision re development ever

2021-03-23

Very easy to integrate both in terms of other software and general workflows.

Pros

Incredibly powerful, incredibly simple to use.

Cons

It’s one of the best software purchases we’ve made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheikh Ali T.

One of the best Feedback tools out there

2021-03-23

Userback has helped us internally figure out a way to effectively highlight problems and content gaps and get those issues across to development and design teams efficiently and accurately without having to explain the issues again and again over various mediums.

Pros

You can distinguish the content, image, video or section on a webpage that needs to be changed. You can easily change those sections. You can also add comments to tasks.

Cons

Honestly there is not a lot missing in this software but sometimes when you are working with multiple screens and the window is not maximised the screenshot or selection could be missed in the final task.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt B.

Simple to use, clear feedback that avoids the back and forth.

2021-03-23

For our websites, when clients are logged in, we add the JavaScript so only they see the widget. In our apps, we provide a feedback role so managers can designate who is allowed to provide feedback directly to us.

Pros

. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback.

Cons

My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leonardo W.

Stop the Come and Back Madness. Move to Userback

2019-07-18

Pros

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again.

Cons

I can't point anything negative, maybe, I would request the team to add more integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Garwin P.

Good Feedback capture tool for small teams

2021-03-24

Pros

It is ready to deploy and customize and the integration ponies are good.

Cons

Sometimes the capture is not actuate and the free teir is limited

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex K.

Great feedback Saas platform

2021-03-23

Very good, support is great and they are implementing lot of great new features.

Pros

As a software developer I'm critical, I can say loud and clear they have build a well designed tool.

Cons

The chrome extension is not full featured like selecting different projects

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, myself only employees)

Life Is Easier With Userback

2019-08-01

Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

Pros

Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner. Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Cons

If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed Saad C.

Really helpful tool

2021-03-23

Love using this tool, sometimes I need to teach to my customer how to use it.

Pros

Being able to have my customers comment my work on their website without leaving the page is just fantastic. Userback gives me all the information I need to be able to fix the glitches that may appear on my clients browser.

Cons

I'd love to be able to integrate Userback in my workflow using webhooks, still don't know how to do it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, myself only employees)

Clients love it

2020-08-07

Pros

A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

Cons

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aisha S.

Rocky start beginning to smooth out...

2021-03-24

Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

Pros

Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

Cons

In the beginning, it was strictly for web mockups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nasser-eddine B.

Must have for Digital Agencies

2021-03-23

Pros

Streamline my customer's feedbacks in a simple interface and in a unique tool.

Cons

Until now, nothing is missing, at least for my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more