Userback Features

Userback

Real-time customer feedback collection & bug tracking tool

4.6/5 (10 reviews)

Userback Feature Summary

  • Screenshot capture
  • Automatic notifications
  • Customizable widget branding
  • Feedback activity analytics
  • Project management & bug tracking integrations
  • Feedback prioritization
  • Feedback collection
  • API
  • Feedback tagging
  • Feedback widget
  • Commenting
  • Multi-project support

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Userback Feature Reviews

8 reviewers had the following to say about Userback's features:

Phillip Chia

The Best Screen Feedback Tool We've Used So Far

2019-04-14

In live with their KISS

Pros

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget.

Cons

Perhaps adding more varied templates for different usecase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amit Khandelwal

Save lots of working hours

2019-02-13

Pros

This application saves lots of time via taking feedback automatically otherwise this feedback activity will take more time.

Cons

Love to see feature where user can send feedback for complete page at once not in sections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leonardo Wolff

Stop the Come and Back Madness. Move to Userback

2019-07-18

Pros

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again.

Cons

I can't point anything negative, maybe, I would request the team to add more integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, myself only employees)

Life Is Easier With Userback

2019-08-01

Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

Pros

Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner.

Cons

If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Serena Lim

Silky Smooth UX for both Users and Implementers

2019-04-13

Thumbs up

Pros

Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients.

Cons

For the features and price, we've nothing bad to complain about :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Darryl Dahl

Newly Learning, but Liking It

2019-02-28

I'm just launching this on some Dev sites and see great potential IF the client will use it is the only question.

Pros

quick to set up, easy to see feedback, well organized UI

Cons

client learning curve, tricky to explain to client

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Great product for User Experience feedback and surveys

2019-06-14

Pros

Ability to mark up a page however the user wants is really powerful including technology, notes, emails, etc. This can easily be used in surveys and more

Cons

My least favorite items about the software may be the fact that it would be nice if there was a plugin on ASP or wordpress where the admin dashboard could be viewed from there- maybe they have this but would should be nice so I don't have to login separately to their site to see everything

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Harrington

Userback - A fast and convenient way for clients to comment on your work

2019-07-31

Pros

It is very easy for clients to use.

Cons

Some graphics and fonts dont transfer over between from the screenshots,.. this makes it slightly hard to show issues, If i am trying to show a problem with the font etc

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more