Userback Pricing Plan & Cost Guide

Userback

Collect fast visual feedback from any website or design.

4.86/5 (57 reviews)

Userback Pricing

Starting from: $9.00/month

Pricing model: Subscription

Free Trial: Available

Basic $9/month (billed monthly) or $8/month (billed annually).
Standard: $39/month (billed monthly) or $34/month (billed annually).
Growth: $79/month (billed monthly) or $69/month (billed annually).
Premium: Contact us to tailor a plan for your needs.

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Userback Pricing Reviews

Pros

  • Userback is very easy to deploy and is very visual, super easy for clients or internal team members to share feedback/changes that helps in saving a lot of time.Jitin S.Read the full review
  • I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.Cameron C.Read the full review
  • Great integrations with tools like Trello facilitate workflow. Very helpful during website development.Ryan S.Read the full review

Cons

  • No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.Duarne B.Read the full review
  • Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.Paul H.Read the full review
  • No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.Verified ReviewerRead the full review
100%
recommended this to a friend or a colleague

7 reviewers had the following to say about Userback's pricing:

Joe W.

Easy to implement, looks great and customers love it

Used daily for 6-12 months
Reviewed 2021-03-24
Review Source: Capterra

Pros
Userback is really simple to implement and customise in your application allowing you to collect detailed user feedback with screen annotations so your users can actually communicate their issues to you visually. We also use it internally when we are QA'ing new feature releases amongst our team or wider organisation and it is extremely efficient and effective for this.

Cons
At the price point what you get is feature rich compared to more expensive alternatives. A great additional feature (which we'd pair more for) would be the ability to add micro surveys to certain features we are testing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Serena L.

Silky Smooth UX for both Users and Implementers

Used daily for 6-12 months
Reviewed 2019-04-13
Review Source: Capterra

Thumbs up

Pros
Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Cons
For the features and price, we've nothing bad to complain about :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Micha C.

My go to choice for eveything that needs feedback

Used occasionally for 6-12 months
Reviewed 2021-03-23
Review Source: Capterra

Collecting feedback on pretty much anything a creative agency could want is to be done with Userback. I like the developer because he is working hard on the product contstantly improving it and his support is very good also.

Pros
It is easy to use and setup. You can get instant feedback on a website that you are making for a client or even upload videos and get feedback on those, so all creative work can be approved much quicker also. It is just an awesome allround tool for feedback!

Cons
Nothing comes to mind, I love that I got an early bird pricing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Romeo C.

Userback easily streamlines client feedback and sign off

Used weekly for 1-2 years
Reviewed 2021-03-23
Review Source: Capterra

Pros
They are constantly looking at new features and innovative ways to add value to existing users; the software grows as you use it.

Cons
Most of the things I didn't like have been overcome with updates, but the general onboarding of clients was a little clunky, though is much more straightforward now, even for client's who aren't so technically adept.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sriranga R.

One of the Best buys. Gets appreciated by clients

Used weekly for 6-12 months
Reviewed 2019-07-17
Review Source: Capterra

One of the major advantages is "Ease of Use". I use it on all the websites which I design. My clients can now submit feedback directly from their website and also can pin-point on the aspects which they need changes. Highly recommend for every website designer.

Pros
Ease of Use. Convenient for Clients. Great time-saver. Affordable. Pinpoint on the areas that need changes. No need for tons of emailing back and forth with clients for changes to be made.

Cons
The only con I can think of it is its inability to capture the full page screenshots.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Elias A.

Amazing project management software for web dev agencies

Used monthly for 6-12 months
Reviewed 2021-03-23
Review Source: Capterra

My experience with Userback has been great so far. They are updating their software all the time and adding new features that are very helpful and add value to our project management activities. I would totally recommend this to other agencies.

Pros
This software is so easy to use and implement to give your clients an easy way of providing feedback on web dev or creative work. So far I haven't seen another software that does this so easily and with that great features.

Cons
Initially, I wasn't very fond of the UI but they have updated it and it is better now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christopher K.

Userback Backhandedly bi#@th slaps the competition with the back of their hand. *or something funny

Used daily for less than 6 months
Reviewed 2020-07-15
Review Source: Capterra

use cases are growing along with their road map and best thing is their responding

Pros
Features Video, easy to use to an insane degree. Customizable and beautiful in the first place. Just simple and in my opinion, which to me is kinda all that matters, this gets the job done...no it actually does the job as well now that it allows you to delegate with precision through video feature

Cons
I tend to write reviews on things i like, and biased as I may be in favor of userbackk, its not expensive and does above what it originally was bought for. no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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