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Understand what users want, and build what they love.

Userback Reviews - Page 2

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71 reviews

DJ
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Drew J.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Critical piece of our tech stack

Reviewed 3 years ago

Excellent. I have not had any "swearing at the computer" moments with Userback

Pros

Saves a huge amount of time, particularly phone calls and texts for change requests

Cons

Would like to see more integrations, and ability to automate

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Verified reviewer

Hospitality, 1-10 employees

Used daily for 6-12 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool

Reviewed 4 years ago
Pros

- Userback is open for suggestions and constantly adds new features. - The ease of use for clients and employees.

Cons

It is currently not possible to see mail notifications that have been sent and I'm not sure when they are sent (e.g. when a feedback is resolved) .