UXCam Pricing Plan & Cost Guide

UXCam

UX analysis platform for small to large businesses

4.64/5 (22 reviews)

UXCam Pricing

Pricing model: Free, Subscription

Free Trial: Available

Free Plan:
• 2500 monthly sessions
• 1 month data retention
• 1 user license

Premium Plan:
• Up to 1 million monthly sessions
• 3 months data retention
• 20 user licenses

Enterprise Plan:
• Contact UXCam for custom plans

Contact UXCam for pricing information.

Competitors Pricing

Appenate

Starting from: 9.90/month
Pricing model: Subscription
Free Trial: Available

Glue

Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Appy Pie

Pricing model: Free, Subscription
Free Trial: Available

WaveMaker

Pricing model: Subscription
Free Trial: Available

UXCam Pricing Reviews

Pros

  • UXCam has been such a valuable piece of software, extremely insightful, helping us to champion user centric design. The UXCam team are extremely helpful at all times, very supportive.Francesca G.Read the full review
  • Just having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too.Janaki Ram G.Read the full review
  • Very good team to help us setup and learn about the product. Excellent customer service and fast integration.Brandon O.Read the full review

Cons

  • We have limited number of recordings available. So sometimes the quota gets over and we have to wait for a month to get the quota refilled.Vibhu B.Read the full review
  • It looks old and is hard to follow at first contact and is not very intuitive.Alex C.Read the full review
  • But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed.Warren S.Read the full review
100%
recommended this to a friend or a colleague

4 reviewers had the following to say about UXCam's pricing:

Tri N.

UXCam - Good soultion for understanding user behavior on mobile

Used daily for less than 6 months
Reviewed 2019-06-11
Review Source: Capterra

- With UXCam we can learn what user behave with out app. Therefore we can know about their pain point to improve the product quality better.

Pros
- Easy to set up and use - Good performance for app - Good report analysis. - Price is acceptable

Cons
- With free account, limit of video to see is 5000. If you reach it, you can not see the other. When you delete the old video you still cannot see the newer - With free account you cannot config which condition to record or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Vibhu B.

Best tool to do qualitative analysis of our Product (Gradeup)

Used daily for less than 6 months
Reviewed 2020-04-28
Review Source: Capterra

Its a great cost effective tool to improve the flows of our product.

Pros
This helps us to provide the user recording based on the part of the app which we are tracking and working to improve. It gives quality analysis of flows that our users go through and clearly showcases the flaws in the flow. Once we get to see the flaws while user is using the product we can easily fix it and improve the overall experience for old as well as new users.

Cons
We have limited number of recordings available. So sometimes the quota gets over and we have to wait for a month to get the quota refilled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Warren S.

Finding the User Journey with outstanding support

Used daily for less than 6 months
Reviewed 2020-06-23
Review Source: Capterra

Our company is creating a new way of generating a user interfaces from sentences. So, understanding the user journey through an interface is a crucial aspect of our business.

Pros
UXCam had me at the Sankey diagram: a concise picture of how users flow through an interface. Nothing compares to the the real-time feel playing back user sessions, seeing gestures while looking at our logged events scrolling through the timeline. In one case we found a bug in our code where a hidden view was blocking user gestures on another view. For that bug alone, UXCam paid back our year's subscription. The manual setup for Carthage was pretty easy. Support for tracking down issues was fast and personal to the point of suggesting which line of our example code to fix.

Cons
We did experience a performance hit when we requested high resolution screen recording. But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed! Would be nice to have a bit more control in setting up milestone events (such as Touch, Talk, Type) and which view controllers to ignore for the a more concise Sankey diagram.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

James A.

So simple

Used weekly for less than 6 months
Reviewed 2020-07-18
Review Source: Capterra

Pros
It literally to me about 5 minutes to implement: signed up, then created a screen in my app to inform my beta testers that I'm recording screen activity and to ask for their consent, and a couple of lines of code to turn UXCam on if consent is granted. That's it. Now I can see what my beta testers actually do when they use the app. The videos are low res, which is actually good because that means it's not a high burden on the user's phone or internet connection.

Cons
No real cons that I can think of - maybe the admin interface is too sparse, some may find it lacking in bells and whistles

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review