Alumni Channel vs Firsthand Comparison

Overview

Alumni Channel is an online member database, and community platform, for alumni, schools and other membership-based organizations.

Firsthand is cloud-based alumni networking platform designed to help universities engage with students, employers, and prospects...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$649.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$7600.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(55)

5

4

3

2

1

32

18

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(41)

5

4

3

2

1

22

17

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

When we were first setting up the site, Chris was extremely responsive to our wishes and took great care to adapt the site to meet our needs. He continues to be very responsive to queries or concerns.
There is perhaps no greater challenge in a fast-growing organization, than finding great organizations capable of ensuring success. We encountered just such a challenge at Webb Institute.
They are a consummate team-player; positive, upbeat and fun, focused and capable, innovative with ideas and always open to improving the status-quo.

Pros

What most impresses me about Firsthand is the dedication the entire company has to help their clients solve solutions.
Great team with a great product, innovative ideas, clever tech, and great user experience.
We use FirstHand to administer all of our mentorship programs between students and alumni and it works perfectly. Super easy to set up access and to track engagement.

Cons

Their loss, as no alumni would buy a product with an incorrect name on it.
The structure/functionality of the data library is a little confusing for folks who don't know their way around computers already, but once you get a feel for it everything operates as expected.
With 3 different sites to manage, I find the slightly different formats used for storing/reporting alumni data make end of month reports more difficult than they should be.

Cons

There were no specific features I felt were lacking.
It can be difficult to tell that I'm actually an admin.
Can discourage users from using the tool as they mistakenly think there is no one that fits their interest area.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features13
  • API
  • Action Item Tracking
  • Activity Dashboard
  • Ad hoc Reporting
  • Analytics
  • Appointment Management
  • Attendance Management
  • Billing & Invoicing
  • Campaign Management
  • Campaign Planning
  • Chat
  • Client Management
  • Client Portal
  • Communication Management
  • Conferencing
  • Content Library
  • Customizable Branding
  • Data Import/Export
  • Electronic Payments
  • Email Marketing Management
  • Engagement Analytics
  • Event Management
  • Event Triggered Actions
  • File Management
  • Forum / Discussion Board
  • Instant Messaging
  • Job Management
  • Jobs Board Integration
  • Knowledge Base Management
  • Lead Generation
  • Lead Scoring
  • Learning Management
  • Mailing List Management
  • Online Forums
  • Opportunity Management
  • Progress Tracking
  • Prospecting Tools
  • Reporting & Statistics
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Two-Way Audio & Video
  • Total features31
  • API
  • Action Item Tracking
  • Activity Dashboard
  • Ad hoc Reporting
  • Analytics
  • Appointment Management
  • Attendance Management
  • Billing & Invoicing
  • Campaign Management
  • Campaign Planning
  • Chat
  • Client Management
  • Client Portal
  • Communication Management
  • Conferencing
  • Content Library
  • Customizable Branding
  • Data Import/Export
  • Electronic Payments
  • Email Marketing Management
  • Engagement Analytics
  • Event Management
  • Event Triggered Actions
  • File Management
  • Forum / Discussion Board
  • Instant Messaging
  • Job Management
  • Jobs Board Integration
  • Knowledge Base Management
  • Lead Generation
  • Lead Scoring
  • Learning Management
  • Mailing List Management
  • Online Forums
  • Opportunity Management
  • Progress Tracking
  • Prospecting Tools
  • Reporting & Statistics
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Two-Way Audio & Video

Integrations

  • Total integrations3
  • Authorize.net
  • Canvas LMS
  • Facebook
  • G Suite
  • GoToMeeting
  • Google Analytics
  • Google Calendar
  • Google Drive
  • LinkedIn
  • Mailchimp
  • Microsoft 365
  • Moodle
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Wordpress
  • Zapier
  • Zoom
  • Total integrations8
  • Authorize.net
  • Canvas LMS
  • Facebook
  • G Suite
  • GoToMeeting
  • Google Analytics
  • Google Calendar
  • Google Drive
  • LinkedIn
  • Mailchimp
  • Microsoft 365
  • Moodle
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Wordpress
  • Zapier
  • Zoom

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Alumni Channel vs. Firsthand

See how Alumni Channel and Firsthand stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.