Alumni Channel Features

Alumni Channel

Online membership and community tool

4.49/5 (55 reviews)

Alumni Channel Feature Summary

  • Event management
  • Fundraising management
  • Member accounts
  • Member directory
  • Membership management
  • Website management
  • Donation tracking
  • News listing
  • File / upload manager
  • Unlimited email blasts
  • Administrative approval settings
  • Extract membership reports
  • Upload & view documents & pictures
  • Online payments for donation, tickets & merchandise
  • Manage files online
  • Member-to-member messaging and chat option to the member
  • Post and view job openings
  • Share upcoming reunions, events, stories, etc.
  • Search members by name, location, zip code, etc.
  • Share directly on Facebook, LinkedIn, Flickr
  • Import and export content
  • Community mailing lists

Competitor Feature Comparison

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Ad hoc Reporting
CRM Integration
Campaign Planning
Client Portal
Communication Management
Content Library
Credit Card Processing
Data Import/Export
Drip Marketing
Electronic Payments
File Management
Instant Messaging
Jobs Board Integration
Mailing List Management
Real Time Reporting
Search Functionality
Social Media Integration
Visit WebsiteCompare App
Ad hoc Reporting
CRM Integration
Campaign Planning
Client Portal
Communication Management
Content Library
Credit Card Processing
Data Import/Export
Drip Marketing
Electronic Payments
File Management
Instant Messaging
Jobs Board Integration
Mailing List Management
Real Time Reporting
Search Functionality
Social Media Integration
Learn moreCompare App

Alumni Channel Feature Reviews

25 reviewers had the following to say about Alumni Channel's features:

Charlie Koslosky

Alumni Channel gave us a professional website with many features.

2013-04-05

We are extremely happy with our choice of Alumni Channel. Chis Gehringer has been a pleasure to work with throughout the implementation process and after we went live. He is always accessible and will quickly respond to any questions we might have. Do yourself a favor and make the decision to move to the Alumni Channel today!

Pros

Ease of use, customizable to meet our needs, technical support, speed of site, many features and functionality, integration of social media, and cost.

Cons

None at all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Frank Scales

Alumni Channel

2013-08-27

Some of the highlights of Alumni Channel that have been beneficial to our Alumni Association include: 1)Self-managed profile management for each user 2)Links to Social Media 3)Event Management Cons: 1) Built on older framework that isn't as flexible as we'd like.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Johnny Nimes

Getting better. Improvements are slowly coming.

2017-08-31

We are able to get more people registered through class participation.

Pros

Ability to add classes to the software.

Cons

Ability to generate reports. Need more reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Long

Alumni Channel

2010-03-02

The site is simple and easy to use with a quick learning curve.

Pros

The simple and easy to use system allows me to quickly upload news and other information.

Cons

It would be nice if the page creator utilized style sheets to maintain a consistent look when information needs to be moved off the main page (because of length, tracking, etc) on to a new web page.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tara Gauthier

STB Alumni Site Review

2010-05-13

As admin would like to have an easier way to edit someone's profile

Pros

Finding information is easy.

Cons

Have problem exporting individual classes to excel - doesn't work.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Alumni Channel


Exporting class data to an external file can easily be accomplished using your Membership Report in the admin page. Just pull up the report and click Revise to enter the criterion Year = xxxx. You also can easily edit another's profile by selecting the profile and clicking 'My Details'. Then select the option below the profile you wish to edit.

Read more
Kelly Dychdala

HFS Alumni Site Review

2010-05-17

Highly recommended to any organization looking for a "home" for its users. Communication tools and registraton process is excellent.

Pros

Metrics for admin to track user site access is great.

Cons

None. Met our needs at this time completely.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Keisha Brown

Webb Institute Review

2011-03-18

There is perhaps no greater challenge in a fast-growing organization, than finding great organizations capable of ensuring success. We encountered just such a challenge at Webb Institute. I was tasked with finding brilliant minds and passionate hearts to help our organization serve our growing thousands of faculty, students, administration, alumni and parents. Alumni Channel has both, and was a perfect fit in our time of greatest need. They are a consummate team-player; positive, upbeat and fun, focused and capable, innovative with ideas and always open to improving the status-quo. When tasked with reinventing everything the organization knew about virtual and online properties-- they came through in a big way. Alumni Channel researched and implemented industry best-practices, reworked and reconfigured our areas of opportunity, and creatively remastered our virtual world--all while keeping the organization's mission as the central focus.

Pros

Many of the pros of the system are its ease of use, customizable databases and interfaces, meet the needs of end users on all computer levels, and feature an ever changing list of enhancements that try improving the system; while maintaining superior customer service.

Cons

I to date have seen no cons with Alumni Channel.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Charlie Evangelista

5 star ratings in every category, highly value this product/service

2009-04-21

5 star ratings in every category, highly value this product/service

Pros

Very user friendly, fantastic customer support/ response time, software features, discussion boards, click and pledge feature, view finder...475 users w daily registrants...good activity from alums, 5 stars in every category!

Cons

none at this time

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tuesday Hagiwara

great customer service

2011-06-29

I would recommend this to other groups in our position.

Pros

great customer service, easy to use

Cons

it would be nice if there were a cleaner, less cluttered interface

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dae Yi

Alumni Channel Web Services Review

2010-05-13

Bottom line, the service works to create a community.

Pros

Implementation of requested features happens relatively quickly. The service does work to create a community.

Cons

No way to easily re-design the site, but I'm sure it would be added if asked (I haven't asked yet).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
J Rolnick

Excellent value. Flexible site. Superb customer service

2012-03-14

I highly recommend Alumni Channel.

Pros

There is very little site maintenance required, and exporting data is straight forward.

Cons

But, features tend to be very easy to use and intuitively designed so instructions generally aren't necessary.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Greta Musu

Excellent for our needs

2011-03-23

Chris has been excellent working with us individually to design a site that suits our needs.

Pros

Excellent customer service The platform is easy to use Excellent tool for our needs and our Alumni community Several interesting features.

Cons

None thus far

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jared Meyer

Alumni Channel is Easy, Fast, Fun, and Can Even Be Free

2010-01-19

The products and services offered, features and benefits, and excellent customer service and support - combined with extremely reasonable price points will be the reason that my alumni network will continue doing business with AC for many years to come.

Pros

Nearly everything was automated and populating the system with members, content, and event info. was a cinch.

Cons

There is nothing I can think of that comes to mind about any flaws or constraints with regard to Alumni Channel. Perhaps if I had the chance to take advantage of all the features, I could come up with something that as missing. However, from my experience, based on the needs of my alumni network, there are no issues I can think of at this time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Gau

Any academic group seeking to create a web presence for their alumni or members should go with.

2009-04-21

There are some other similar sites out there, and they either offer a similar level of service for an overinflated price, or they force alumni to pay for every little feature and drive them away.

Pros

And the site features are exactly what we need for an alumni communication center.

Cons

None, really. The only Con that comes to mind is that the product advertiser that is the default on the site is nowhere near as responsive and got or name wrong for a long time. Their loss, as no alumni would buy a product with an incorrect name on it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joe LAvelle

Alumni Software

2010-01-20

Great software for anyone that want to stay in touch with an alumni group.

Pros

Easy to get started Easy to use

Cons

Slow to integrate social networking Inflexible GUI layout

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jorge Gomez

Greatly recommended to reconnect alumni organizations.

2009-03-19

Greatly recommended to reconnect alumni organizations.

Pros

Great set of features and easy to manage.

Cons

Could use integration with a photo album software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Crystal Mowrey

Alumni Channel Review

2010-05-13

I would recommend Alumni Channel for organizations who want to increase communication between members.

Pros

Easy to use Template makes starting up the website quick

Cons

Customization is somewhat limited

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Art Lundgren

The ALUMNI CHANNEL website is our lifeline to our members

2017-10-28

Increased membership and donations.

Pros

Ease of use and the ability to contact our members with one click. We can send out frequent "blasts" to inform our membership of up-coming events and to fund raise.

Cons

We need to provide access to class representstives so that they can provide current information to their classmates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Owen Anderson

Alumni Channel is great for all Alumni worldwide.

2017-04-24

I am still learning and hope to do amaising thing with this site.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Alumni Channel


Thank you, Mr. Anderson, for the good review. We work hard to provide a reliable service to assist you manage, and communicate with, your alumni.

Read more
Jennifer Fleming

Fantastic

2010-05-18

We were recommneded to them by another school and they far exceeded our expectations with service, quality and price.

Pros

Excellent personal customer service.

Cons

Not as flexible as if you had built your own website...but the pros far out-weigh and cons.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Linda Pettigano

Excellence

2010-01-19

100%, would recommend highly.

Pros

Always open communication and the best customer support I have ever had.

Cons

Absolutely none.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Laufer

Outstanding Quality, Creativity and Service generating results for our 4 websites!

2009-08-02

I couldn't ask for a better company to help us maintain the quality service we pride ourselves in delivering to our alumni.

Pros

Prompt, personal service is one of their hallmarks.

Cons

If there's any "con" it is with us not availing ourselves of their many services, thus making it an ideal company for the organization that doesn't have the personnel to manage their own site.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Adkins

Very helpful tech contact

2013-08-29

The structure/functionality of the data library is a little confusing for folks who don't know their way around computers already, but once you get a feel for it everything operates as expected.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ray Brush

Would recommend to anyone trying to build an alumni program.

2009-04-23

Would recommend to anyone trying to build an alumni program.

Pros

Customer service support is amazing.

Cons

Sometimes takes more effort than anticipated to make updates and changes. As an example, I haven't changed / deleted any of the photographs on our alumni site because I haven't had the time to figure it out. Wish that part was a bit simpler. We also need to take more advantage of the product's tools and become more efficient in using them.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marianne Bero

Very Good

2010-04-07

I absolutely recommend this product. In today's technological world, it is vital to provide this online community outreach to alumni.

Pros

The Alumni Network is an excellent vehicle for interactive communication with alumni.

Cons

Their is some transition to implementation/usage...with picture storage/retrieval, etc. The Alumni Channel has wonderful support in place and is accessible when needed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more