BigSIS Reviews

Very powerful program with fantastic support team that has implemented many of our requests as needed. Online portals improve our school communications and parents like the real-time directory and access to forms and student reports. Teachers love the portals for ease of writing reports online. From online inquiries to admissions tracking, development, attendance, reports, this program meets many of our needs.

Does not integrate with our billing system... we use Quickbooks. Hoping to see this in future updates.

Thank you, Lori. We love working with you and our whole BigSIS family at the Waldorf School of San Diego. Your feedback has been invaluable to us and we hope to be able to keep expanding BigSIS to meet your needs and the needs of other schools like yours!

Having ability to share student reports, school directory and collect school forms through Parent Portal. Teachers having an easy access to the student reports they wrote in the past through Teacher's Portal. Writing student reports, curriculum summaries (descriptions), and being able to allow proofreaders a direct access to those reports is helping us simplify the whole process. Ability to send group email. Running reports on daily attendance, emergency contacts, health information. Customer service is very helpful. You can always count on a prompt, detailed and helpful answer from the customer service.

Not having formatting ability when writing student reports. Sending a group email is a cumbersome and lengthy process. Mailing labels (per household) are not centered correctly, we end up wasting more labels than using. We don't have a programmer on site to help us customize so simple things as labels are not a usable feature to us. I am not always aware of the updates, small updates, which often influence and change processes that I use occasionally . Parent Portal cannot be used on cell phones, which is more and more what end user expects. We received many complaints about parents and teachers not being able to use BigSIS on iPad's.

Lots of options for sorting and tracking families and students. We have found the attendance to be simple and easy to use.

Not intuitive, have to learn how to do everything from scratch. Each time we add a new user for any reason, it is a job to relearn the system. None of our users are highly computer savy so it is frustrating. It took us over a year to begin really using it because it felt so cumbersome.

I like that it can filter for different information, that parents can input information directly through the parent portal, that teachers can share student reports directly through the parent portal, and it's ability to track progress through contracting process. There is so much more that BigSIS can do that we have not been able to tap into. I am slowly learning how to use it and expanding my awareness...

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BigSIS is not always intuitive. Some of the more important items, such as the help tutorials/checklists, are located in certain tables. There is a certain amount of "remembering" or familiarity that is necessary before it can be used in an efficient manner. This is likely the case for any software, but not being able to find something easily is frustrating. The left side menu is a bit clunky for me....

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Their customer support is upbeat, helpful, open-minded, tuned in to the experience of the user, with fairly quick turn-around on a ticket (usually less than 24 hours), and very personal. I also love that they listen to the customer, and take the feedback into their product, making improvements. These take time, and of course, the source of improvements are the initial frustrations (limitations) that caused the suggestions, so it's not perfect. But in my experience, no database is perfect anyway, so you might as well go with one that will improve over time.

My biggest frustration is the lack of generic training videos and/or detailed user manual. I see they are adding in little info bubbles to help answer questions (which is great), and there are some how-to videos in the help section, but not nearly enough. I feel like there's a lot to learn about this database that is bottle-necked at their help-desk, and I personally wish that I could learn a lot more in order to maximize our usage. This being said, they are forward-thinking crew, and their upgrades are well-thought out, and I expect the product to continue to blossom in functionality. I think almost any Waldorf school with a tight budget would do well to jump on board with them, since they offer a fairly robust functionality for a good value.

The front-end is very user friendly; reports can be easily customized; no issues with faculty entering grade reports; ability to selectively communicate with parents/donors/employees; create enrollment contracts on the fly; portal allows parents to update address & health info as well as access to their child's grades, homework assignments, and sign contracts electronically. Customer service always prompt and very helpful.

Due to its multitude of features you ideally need one person who has been trained in all the modules to do the set-up and to make annual adjustments. Normal user would be overwhelmed. BigSIS should offer this as an additional service.

I like the parent portal access. I like how it works for the faculty for end-of-year reports. We're still learning all that we can take advantage of and it just keeps going!

The training for its use is extensive and can't easily be passed from employee to employee. Parts can be held up for the whole organization if one employee hasn't been able to take up learning their portion (i.e. the leads module holding up the website software for leads understandable but challenging). I'd like to be able to mark a student's ongoing absence on one page rather than choosing a date, then class for each absence.

The ease of the software and support from BigSis.

I would like more options to customize reportings.

Thank you, Huy for that raving review! We truly appreciate your time and your feedback on how we can get even better!

Staff at BigSIS are always willing to help and sometimes update programs to suit my needs. It meets all my needs for transcripts, attendance, reports, labels, etc.

Sometimes the program runs slower than I would like. I honestly don't have any other complaints. It is great!

So much that it offers! I love that we can get all our parents info into the database and I'm looking forward to moving our Extended Care tracking and our Forms in there also.

So much to learn! It is hard to transition from Google docs & paper printouts to a digital database.

The multi-functionality and flexibility to pull the data you have put in. The front end is user friendly and intuitive. The customer service, whether via email or phone, is the best!

The calendar - for the uses we have at our school it's a bit clunky - not being able to print it out in a readable format.

Large number of features for the value, I think you would be hard-pressed to find another software that offers as much for the cost. Great for smaller schools on a limited budget. Increasingly good customer service and modules.

It is not always intuitive for staff who don't work with the program often. Limited resources online to help you with issues. Having a user manual would help a lot. I end of having to create a lot of my own user guides to share with faculty and staff.

Teachers and administrators love the student reports, friendly interface, calendar customization, and custom fields.

Needs to improve transcripts Health module Donation reports But the company makes an effort to address issues and provide solutions because they care about their clients!

BigSIS customer service is incredible. They are helpful, prompt, and thorough. I had to learn this software quickly and had lots of questions, which they answered perfectly every time. Very impressed.

The learning curve is steep, but that may be true of all school database software programs.

Thank you so much for taking the time to leave this kind review, Sarah! We are so glad you felt thoroughly supported during your transition to BigSIS and look forward to working with you further!

BigSIS is a web-based complete school management solution and a good one at that. From forms to interactive portals BigSIS can offer a plethora of tools that will be useful to anyone in the education department and in a secure and fast fashion.

It's hard to dislike BigSIS, it has amazing customer support, resources and services that will surely make your interaction with it, the best it can be.

Thank you for the review Jo?o! We really appreciate it.