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brightwheel

Childcare Center, Daycare, and Preschool Management Software

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brightwheel Reviews - Page 2

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3,129 reviews

Recommended

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Brenda C.

Education Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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True customer service.

Reviewed 6 months ago

Our experience with Brightwheel has been the best. Customer service is top notch. Outside of the program they offer trainings, resources, and tips and tricks to name a few.

Pros

I love so many things about brightwheel. I love that I can share anecdotal records and photos with families, I can create a space to share photos with staff, and the ease of use of the app and online website. I am a big fan of Brightwheel and tell everyone about it. During the pandemic Brightwheel stood by us and even offered trainings for our staff at no cost when other similar companies we worked with would not work with us or gave us ultimatums. I will forever promote Brightwheel to others in the field and cannot thank them enough.

Cons

There isn't really anything I don't like about Brightwheel. I notice that when I message staff together and they respond, staff can't see each other's message. I know this is a privacy concern but wonder if you can have a setting for this like "all staff" or individual staff. It's not a deal breaker. Many of the things I use to have issues with, they fixed them.

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Shivam D.

Computer Networking, 10,001+ employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Streamline Your School's Operations with Brightwheel: The All-in-One Childcare Management Solution.

Reviewed a year ago

"brightwheel" is designed to be an all-in-one solution for childcare management, helping schools and childcare providers to streamline their operations and administrative tasks. Some of the business problems that "brightwheel" aims to solve include:1.Manual Administrative Tasks: "brightwheel" can help to automate and streamline many administrative tasks, such as attendance tracking, billing and invoicing,...

Pros

The most impactful features of "brightwheel" may vary depending on the specific needs and goals of a school or childcare provider. However, some of the most commonly cited impactful features include the parent/student portal, financial management, daily reports, communication management, and attendance tracking.As for ease of use, "brightwheel" is designed to be user-friendly and intuitive. The platform...

Cons

Some users have noted that while "brightwheel" is generally easy to use, there may be a learning curve for some features or settings. For example, setting up the financial management feature may take some time and effort to configure properly. Additionally, some users have suggested that the platform could benefit from additional customization options, such as the ability to customise reports and forms.Regarding...