Cadence Features

Cadence

Cloud-based communications platform for the education sector

4.89/5 (28 reviews)

Cadence Feature Summary

  • Account Caretaking
  • Advanced Scheduling
  • Automated Smart Responses
  • CRM Integration
  • Campaign Management
  • Communication Tools
  • FERPA & GDPR Compliant
  • High Speed Sending
  • Higher Education
  • Localized numbers
  • MMS Capability
  • Merge Fields
  • Mobile App
  • Number Validation
  • Opt-out Management
  • Out of Office Notifications
  • Preloaded Texting Templates
  • Reporting/Analytics
  • Shared Inboxes
  • Unlimited Users
  • WCAG 2.0 standards

Competitor Feature Comparison

API
Activity Dashboard
Analytics
Automated Scheduling
CRM Integration
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Communication Management
Communications Diagnostics
Contact Database
Contact History
Contact Management
Customizable Templates
Data Extraction
Data Import
Data Import/Export
Data Storage Management
Data Synchronization
Data Verification
ERP Integration
Engagement Analytics
Financial Management
Full Text Search
Mobile Alerts
Mobile Integration
Monitoring
Multi-Campaign
Real Time Analytics
Real Time Data
Real Time Notifications
Reminders
Reporting & Statistics
SMS Integration
Scheduling
Search Functionality
Template Management
Text Editing
Learn moreCompare App
API
Activity Dashboard
Analytics
Automated Scheduling
CRM Integration
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Communication Management
Communications Diagnostics
Contact Database
Contact History
Contact Management
Customizable Templates
Data Extraction
Data Import
Data Import/Export
Data Storage Management
Data Synchronization
Data Verification
ERP Integration
Engagement Analytics
Financial Management
Full Text Search
Mobile Alerts
Mobile Integration
Monitoring
Multi-Campaign
Real Time Analytics
Real Time Data
Real Time Notifications
Reminders
Reporting & Statistics
SMS Integration
Scheduling
Search Functionality
Template Management
Text Editing
Visit WebsiteCompare App
API
Activity Dashboard
Analytics
Automated Scheduling
CRM Integration
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Communication Management
Communications Diagnostics
Contact Database
Contact History
Contact Management
Customizable Templates
Data Extraction
Data Import
Data Import/Export
Data Storage Management
Data Synchronization
Data Verification
ERP Integration
Engagement Analytics
Financial Management
Full Text Search
Mobile Alerts
Mobile Integration
Monitoring
Multi-Campaign
Real Time Analytics
Real Time Data
Real Time Notifications
Reminders
Reporting & Statistics
SMS Integration
Scheduling
Search Functionality
Template Management
Text Editing
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Mobile apps

iOS App


4 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Cadence Feature Reviews

25 reviewers had the following to say about Cadence's features:

Nicole Cibelli

Cadence Cares!

2020-10-09

Texting has been a very popular form of communication for incoming students and the staff love how fast they can respond to students request whether from the dashboard for the application.

Pros

The ease of use and notifications to your email or to the app rank very high with me.

Cons

I would love to send to more than 1000 students from a list but that has not hindered our experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Nicole! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards large group messaging.

Read more
Kamryn Clairmont

Great product for reaching multiple campus constituencies!

2020-10-13

[SENSITIVE CONTENT HIDDEN] is very quick to respond and always has helpful advice.

Pros

The layout of the website is clear, sending messages is easy, and I appreciate the ability to track the messages as a campaign.

Cons

Although I appreciate the ability to track messages as a campaign, I wish the campaigns showed more data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Kamryn! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to campaigns.

Read more
Jeff Scharl

Great product and even better service!

2020-10-12

We've been able to meet prospective students where they are as opposed to sending yet another email that students won't read. We're able to build relationships faster than ever because of students know they have a real person on the other end of the line.

Pros

Integration with Slate was seamless and if I ever have a question it takes fifteen minutes for our account representative to get back to us.

Cons

It would be nice to be able to view reports right in the browser rather than exporting them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Jeff! We're so happy to hear that Cadence has been an intuitive and enjoyable experience for you! In addition, we've submitted your input on features and functionality to our engineering team as we continue to develop our texting platform.

Read more
Austin Peterson

Cadence - Mongoose Review

2020-10-09

Their customer service is fantastic and has genuinely made an incredible impact on communicating with our students.

Pros

Having the ability to set up an automatic response and then monitor anything that comes in after that makes it much easier for myself and others. also, the ease to create a segment and message our students quickly and effectively

Cons

One of the things that I wish was a bit easier with our software Would be importing a new class of students.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Austin! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead, so stay tuned for an update on how to make the uploading process easier.

Read more
Chris George

Easy to Use - Great Customer Service

2020-10-25

The best part has been the customer service we receive.

Pros

Having both a desktop solution and mobile app made it easy for the entire team to be up and running quickly. The dashboard analytics are very helpful to me as I oversee the use and the strategy behind our texting program

Cons

I'd like to be able to import more custom fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for the feedback, Chris! We're so happy to hear that Cadence is your preferred texting platform!

Read more
Brian Filjones

Great Overall Product

2020-10-09

Overall, they have a great team with great overall customer service. My technical requests/questions are responded to and answered, usually, the same day.

Pros

It has been very reliable and integrates easily using secure data transfers (automated) so you can be sure your communication remains as strategic as possible.

Cons

However, when that student comes in thereafter with more data to add to their record, the import on that record will be blocked altogether and the original (manually entered) record will not be updated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Brian! We're really happy to hear the implementation and reliability of Cadence worked well for your institution. We would be interested to hear more about your issues with deduplication. Your Client Success Lead will be reaching out to you to learn more about how we can help make this process easier for you.

Read more
Heather Campbell

VWU feedback

2020-10-09

[SENSITIVE CONTENT HIDDEN] our rep is quick to respond and made this whole process easy.

Pros

We can save templates of texts which saves us time. The reports on campaigns are easy to read and use.

Cons

I wish that we could text internationally (we have a campus in Japan). I wish the Cadence phone number that shows up as the text number could be masked as our current work cell phone numbers so students can associate one number to their counselor vs. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Heather! We're so happy to hear that you had a wonderful experience with the Cadence team! In addition, we've shared your input on international texting with our engineering team as we continue to make changes in the future.

Read more
Sarah Pearson

Next Level Connection

2020-10-23

My client support lead, [SENSITIVE CONTENT HIDDEN], has been extremely supportive.

Pros

I appreciate that Cadence allows me and my team to connect on a personal level with each contact we make yet have the ability to make that connection with many folks at the same time. This is crucial for us as a school - a positive personal connection is often the foundation of a trusting relationship.

Cons

At times I had a hard time manually importing data into Cadence.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for the feedback, Sarah! We're happy to hear that your Client Success Lead was able to help you successfully navigate importing data to Cadence. We're thrilled that Cadence is your preferred texting platform.

Read more
Robyn Nesbitt

Huge help with reaching students

2020-10-09

I believe Cadence has leveled up our communication game exponentially.

Pros

The interface is extremely user friendly!

Cons

It does take a bit to maintain if you are trying to have clean data all the time, but it is not a deterrent from using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Robyn! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards data maintenance.

Read more
Eric Volden

Amazing product for timely communication

2020-10-19

Their system allowed us to be in constant communication with our students.

Pros

Being able to instantly send communications to the students phone. They may not check an email, but they'll look at a text.

Cons

Data entry could be easier, but once it's there, you're off to the races.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Eric! We're so happy to hear that Cadence is your preferred texting platform!

Read more
Stacia Mattan

Easy to Use with Excellent Response Rate

2020-10-09

Ultimately our end goal is effective, efficient, meaningful communication and, quite simply, Cadence delivers all of that and more.

Pros

I really like how many data fields can be uploaded about each Contact.

Cons

I wish I could see Sent and Archived messages on the App, like I can on the desktop version. I also wish there was an way to look up the texting history with a Contact.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Stacia! We are so happy to hear that Cadence has helped you achieve your goal of effective and meaningful communication with your students. In addition, we've shared your input on mobile app preferences with our engineering team for future consideration. Thank you again for your glowing review!

Read more
Alecia Dennis

Best Customer Support

2020-10-14

The customer service with Mongoose and Cadence has been exceptional.

Pros

We have a lot of turnover in admission and the training process for Cadence is as easy as it gets!

Cons

I think the auto-update segment feature should be available to users and not just administrators.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your glowing review, Alecia! We're so happy to hear that implementing Cadence with new users has been a streamlined and easy process for you! In addition, I've also shared your input with our engineering team with regards to the auto-update segment feature.

Read more
Brittany Claridge

Game Changer for Our Engagement

2020-10-09

The level of support and access we have to the Cadence team ensures that we stay on track and never feel alone in our efforts.

Pros

This software has been easy to set up, use, and has met our students where they are in a way that was incredibly well received.

Cons

Our biggest challenge is messaging international students, especially given the costs for our international students when living in their home country.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Brittany! We're so happy to hear that you had a wonderful experience with the Cadence team! In addition, we've shared your input on international texting with our engineering team as we continue to make changes in the future.

Read more
David Detar

Cadence review

2020-10-09

Our audience often chooses text communication over phone calls and emails.

Pros

Integration and implementation were super-easy.

Cons

I'd love to see smart messages implemented for all accounts and not just for the group account. We'd love a way to sync our cell phone number so that outbound calls appeared to be originating from our Cadence virtual number (this might be a phone carrier enhancement and not something Cadence can control).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, David! We're happy to hear that the integration and implementation process went smoothly for you! In addition, your experience with smart messages and outbound calls have been shared with our development team to continually make positive improvements in the platform.

Read more
Dorian Waluyn

We love Cadence!

2020-10-19

Communication with students and prospective students

Pros

The soft ware is very easy to use and navigate.

Cons

We love everything about this product, I don't have any critiques at this time .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Dorian! We're so happy to hear that Cadence is your preferred texting platform and that you've enjoyed our Unlimited Texting feature!

Read more
Khiry Jones

Our admissions counselors love it!

2020-10-23

Pros

Our counselors also appreciate how they are able to analyze texting data in order to make a more strategic communications plan for their recruiting territories.

Cons

Initially, the instructions on integrating with our CRM was a little confusing, but the Cadence rep and tech support helped resolve the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Khiry! We're so happy to hear that your admissions staff loves Cadence!

Read more
Shaysa Lewis

Efficient & Convenient

2020-10-09

Pros

As busy as we are sometimes, I appreciate being able to receive multiple notifications letting me know that I’ve received a message.

Cons

What I like least about the software is the limited characters for the messaging. Many time, our team wrote our communications before logging into the system, and using the copy and paste method usually never works. Therefore, they would need to separate their communications in order to send information, or shorten the messages. Many times, we like to text students who have not necessarily been admitted yet, so their information hasn’t translated to the Mongoose platform. Therefore, when it is just a few, we may send individual messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Shaysa! We're so happy to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to messaging potential students and character count.

Read more
Milena Velez

Highly recommend to anyone in higher education

2020-10-27

They are easy to work with, highly efficient, and very helpful.

Pros

Cadence/Mongoose's texting software has been a true game changer for us in our office, as well as at other divisions around campus. We currently use it in Admissions, Student Accounts, Financial Aid, and the Center for Student Success. Students' response rate is high and their engagement is much more significant than with email, calls, and even social media. It's a great product for higher education.

Cons

Still working on integrating with some CRMs, like Slate, but they release updates regularly so I am sure it's not too far behind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Milena! We're so happy to hear that Cadence is your preferred texting platform!

Read more
Brien Nugent

Mongoose Cadence Usage

2020-10-09

The overall experience over the course of the first year has been great!

Pros

The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

Cons

The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Brien! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead and engineering team as we continue to make updates in the future.

Read more
Eric Chapman

A Great Solution for My TRIO SSS Program

2020-10-13

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

Pros

Anyone familiar with email, especially Gmail, will find the interface very intuitive.

Cons

Being able to edit all fields for contacts in the interface would be very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.

Read more
Julia Del Bagno

Mongoose Cadence is a Lifesaver!

2020-10-16

This product has made communication so much easier for our staff and the students we serve!

Pros

Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Cons

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Julia! We're so happy to hear that Cadence is your preferred texting platform!

Read more
Augustine DiStefano Jr

Ease of use and set up

2020-10-09

The use of the product has enabled us to be more efficient in our outreach. Our messages are getting to our intended audiences at a higher rate than other options.

Pros

The product is easy to use and the vendor was accommodating and instrumental when setting up integration with our ERP.

Cons

We have not experienced any negatives to date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Gus! We are so glad to hear that Cadence has allowed you to be more efficient with your outreach. We greatly appreciate your partnership!

Read more
Lauren Hawkins

Great Product that I Use Daily!

2020-10-19

Pros

The desktop software is extremely easy to use and I like that there is also a mobile app I can use when away from my computer.

Cons

Sometimes there are some minor glitches with the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Lauren! We're so happy to hear that Cadence is easy to use whether you're on your desktop or the mobile app!

Read more
Amanda Robbins-Butcher

Connection in the Covid-Era

2020-10-16

Pros

Messaging lists are easy to build, messages are slick to send, replies are easy, and usage data is easy to retrieve.

Cons

I wish there was a way to send recurring messages — but I’m told it coming (soonish!...)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback, Amanda! We're so happy to hear that Cadence has been an intuitive and positive experience for you!

Read more
Anonymous
(Higher Education company, 501-1000 employees)

Cadence Mongoose

2020-10-15

I

Pros

The platform solves the problem of students not checking emails. When we implemented Mongoose, we instantly started to have high response rates from students.

Cons

The limitations of filtering could be easier, but this is solved with segments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Mongoose


Thank you so much for your feedback! We're so happy to hear that Cadence has helped increase your response rate with students!

Read more