DiscoverLink Reviews

Pros
What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach. Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees". Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments. There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

Cons
I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

Rating breakdown

Pros
This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

Cons
It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The to-do list ease of understanding and following. The Dashboard functions for the different hierarchy levels of employees. It is so much easier to add/change/remove assignments. The reporting functions have been a blessing for us to be able to understand and even predict business outcomes.

Cons
Having to be connected to internet to complete and get credit for content. I wish there was a way to complete it offline, and then when you connect it updates accordingly. Maybe it's available, or it's a pipe dream. But either way it would be awesome.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Overall the platform is really simple to use for administrators and end users. Discoverlink also has a number of service and compliance courses that will let you get off the ground quickly. Everyone on the Discoverlink team is also really easy to work with and very responsive.

Cons
The user interface is very functional and simple, but looks a little outdated. In the past three years we've also experienced a small handful of technical issues that were a little frustrating to work through. The tech team has always been very responsive with the issues, but I'd prefer not to have any issues to work through in the first place.

Rating breakdown

Pros
The software is easy to use. There are available user guides, but I often don't need them as it is intuitive. I absolutely love that I can easily customize many aspects of the LMS without a complicated "scope of work" and that the Discoverlink Team is open to new ideas and suggestions. From a user perspective, the LMS is graphic in nature and easy to navigate.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This platform is perfectly sized for our organization. It lacks the bloat of many LMSs while also providing all needed features. From the learner standpoint, it's dead simple to get into their learning and know exactly what they need to work on.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Simplicity of the website. I can easily assign courses to my users, and they immediately know what their requirements are.

Cons
Would like more mobile friendly. I think that in this day and age, there is a desire to be able to take the CBTs on a mobile device.

Rating breakdown

Pros
The support infrastructure that Discoverlink offers is second to none. There are multiple layers of support individuals that make the implementation easy. The software is very simple but powerful. What you think it should be able to do, it does and you don't have to think hard about it. It is set up logically and makes creation of programs very easy. If you have any familiarity with flash based builders, this will be a breeze. The cost is also extremely affordable, especially considering the support that comes with the program. Discoverlink is also continually evolving and seeks input from its users so that they can be responsive to the client wants and needs

Cons
The only thing I can say is that the "off the shelf" products are a little dated and could use a little more substance. However, the custom content creation tools far outweigh this very minor issue.

Rating breakdown

Pros
User Friendliness. Access and tracking capabilities are superior to other offerings. The support provided by Discoverlink is outstanding in every way.

Cons
Filters. Providing access to learning modules is important to our Franchise Community, but many prefer to customize in some regard. This can sometimes cause complexities in viewing tiers.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Ease of use to admin, and for our managers and team members to use. Easy to upload courses, and their library of courses are great as well.

Cons
I consider myself a power user and would like to see more admin rights, but the customer service is always willing to help out and fix things that I can't do myself.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Track completions and compliance, Individual users, easy to add users, data pulls from our HRIS to upload new hires.

Cons
It's already looking outdated. Millennials think it's from the stone age. Server connectivity fails and credit for completion gets lost.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The functionality and ease of use is what sold us on this LMS. It's incredibly user friendly for our hourly employees to complete courses, tests and checklists efficiently,

Cons
I wish the leaderboard and badges were a little more interactive. Most of our employees don't even notice that they earn badges.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Our implementation and ongoing service team are the BEST! They go above and beyond! We had weekly calls as well as consistent email communication. They had great suggestions on what content types would work best for each lesson, which resulted in a really fun and interactive finished learning program.

Cons
Randomly, some of the screens do not have a customizable background. Otherwise, this software is fantastic and VERY user friendly!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our customer support is amazing. The support staff is the best asset you have to support questions and help trouble shoot issues. We have appreciated his contribution to our efforts.

Cons
Reporting is lacking and Discoverlink is behind the industry based on our research and networking with others in the industry

Rating breakdown

Pros
This product allows me to upload a great deal of personalized content for my learners to use. It is also quite literally the easiest program for administrators and learners to use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
DiscoverLink is user friendly and the Compliance Courses are Restaurant based. Which is so nice for our industry. The ease for employees to take the course is great. And the customer support is always on top of things if we need them.

Cons
Some of the courses looks feel a little outdated. The employees have asked when if DiscoverLink would change the looks of the videos to "2018". Instead of looking like 1980.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Amazing Customer Support!! Not only will they answer your inquiries in a VERY timely manner, but will go out of their way to take suggestions from the field on how to improve this already outstanding product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Intuitive to use, and has appropriate flexibility to accommodate the needs of our franchise community. The responsiveness and support for questions and ideation is outstanding.

Cons
Standard reporting features are pretty rigid at the multi-unit level. To make information quickly actionable, reporting and dashboards may be worth customizing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of Use and the support I've received from Discoverlink. I was able to ask questions at any time of the day and get a quick response.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I most enjoy their library of available training modules. This has allowed me to rollout a program instantly while I integrate more brand specific training as it is created.

Cons
There's not much bad to say about it. Sometimes the modules can stall out and take too long to load up in a browser but with the transition to HTML5 this has happened far less frequently.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The content: hands-on activities are well-targeted and effective. The new feature that allows supervisors to sign off remotely is much appreciated.

Cons
Lots of issues with stalling, freezing, and not giving credit for completed (or mostly completed) items.

Rating breakdown

Likelihood to recommend: 7/10

Pros
The system is incredibly easy for our employees to use and the tutorials are specifically designed for our industry.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use and ability to update and create content quickly. As well as the ability to manage the training program per location.

Rating breakdown

Pros
I like the flexibility and ease of use. The system is also mobile friendly which is a plus in the busy restaurant environment.

Cons
Some of the administrative tasks to manage. We have a limited in house staff to support the system so time is limited to support the system internally.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We are a relatively new client, but love this product. Implementation was a smooth process and we were on target with milestones. Very easy to use for our staff and administrators. Support staff is amazing and ready to help with any question/issue.

Cons
Would like to see more levels in the management hierarchy. I think there is currently 5 levels, but think we need 1-2 more.

Rating breakdown