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Blackboard Collaborate vs Blackbaud CRM Comparison
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Overview
Blackboard Collaborate is an online collaborative learning solution which enables employees to fulfill training requirements...
Blackbaud CRM is aimed at nonprofits. It regroups fundraising, online applications, actionable prospect research & analytics,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.2
5
4
3
2
1
132
136
48
7
3
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
It is easy to load content and teach from. I like the ability to have students appshare their screens and my ability to take control of their computer if needed to help them.
I like that it is geared toward educators, unlike many other webinar software. Its whiteboard, integration with Blackboard for ease of use, and breakout rooms are fantastic for teaching.
The software is pretty easy to use for tech-savvy people with good smart phones compared to older learners. I hope it was more user friendly for them.
Pros
It's easy to add constituents and edit. I loved the customer service... representatives were super easy to contact and worked quickly to resolve even nationwide issues.
Again, we liked it because of its integration with other programs but was too much and overwhelming for us to handle. It would have been nice if it was more user friendly and simpler.
The analytics is my favorite addition; while some dashboard tools exist in Raiser's Edge, in NXT they are fully thought out and allow for excellent reporting and visual depictions of our progress.
Cons
Students have missed entire live sessions because they were unable to connect during the specified class time. It has been a very frustrating experience.
The software occasionally has glitches or lags during virtual classes. Students and instructors have trouble logging in and staying in.
The installer for Collaborate occasionally causes students issues, esp. if they do not have admin rights on their machine, or they miss seeing the download sitting in their bottom tray.
Cons
Lack of dynamic querying from Lists. New features are released with (seemingly) little warning and adapting to some of them can throw off any given day or week.
Their service and support is awful. They make mistakes in invoicing and don't even try to fix them--corrections take months, and they'll turn off YOUR service/support for their mistakes.
There are usernames and passwords for Blackbaud's site, the hosting portal and Raiser's Edge, which confused some of my users and unnecessarily scared them away from trying to use the product.
Key features
- Total features23
- ACH Payment Processing
- Activity Management
- Activity Tracking
- Analytics
- Application Sharing
- Assessment Management
- Chat
- Collaboration Tools
- Collaborative Workspace
- Compliance Management
- Configurable Workflow
- Content Management
- Drag & Drop Interface
- Engagement Analytics
- Event Scheduling
- Feedback Management
- File Management
- Financial Management
- Grants Management
- Learning Management
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Country
- Multi-Location
- Performance Management
- Performance Metrics
- Performance Reports
- Personalized Profiles
- Prospecting Tools
- Retention Management
- Sales Analytics
- Sales Reporting
- Search Functionality
- Third Party Integration
- Training Management
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Video Support
- Website Management
- Whiteboard
- Workflow Management
- Total features19
- ACH Payment Processing
- Activity Management
- Activity Tracking
- Analytics
- Application Sharing
- Assessment Management
- Chat
- Collaboration Tools
- Collaborative Workspace
- Compliance Management
- Configurable Workflow
- Content Management
- Drag & Drop Interface
- Engagement Analytics
- Event Scheduling
- Feedback Management
- File Management
- Financial Management
- Grants Management
- Learning Management
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Country
- Multi-Location
- Performance Management
- Performance Metrics
- Performance Reports
- Personalized Profiles
- Prospecting Tools
- Retention Management
- Sales Analytics
- Sales Reporting
- Search Functionality
- Third Party Integration
- Training Management
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Video Support
- Website Management
- Whiteboard
- Workflow Management
Integrations
- Total integrations12
- Authorize.net
- Canvas LMS
- GoToMeeting
- Google Analytics
- Google Calendar
- Google Drive
- Google Workspace
- Mailchimp
- Microsoft 365
- Moodle
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Stripe
- Wordpress
- Zapier
- Zoom
- Total integrations24
- Authorize.net
- Canvas LMS
- GoToMeeting
- Google Analytics
- Google Calendar
- Google Drive
- Google Workspace
- Mailchimp
- Microsoft 365
- Moodle
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Stripe
- Wordpress
- Zapier
- Zoom
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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Blackboard Collaborate vs. Blackbaud CRM
See how Blackboard Collaborate and Blackbaud CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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