Blackboard Collaborate vs Microsoft Teams Comparison

We’ve analyzed 314 reviews for Blackboard Collaborate and 3,432 reviews for Microsoft Teams to uncover how users perceive these products on parameters such as ease of use, customer support, value for money, functionality, and ease of deployment. We also look at whether users said they were likely to recommend these tools.

Note: All ratings are given on a scale of 1-5. We’ve scaled them to 20-100 to make them more distinguishable. Reviews that had ratings in decimals were rounded off (thus, a 4.5 star rating became a 5).

Overall rating:

Overall rating is the most general rating where, after using and evaluating the product, users provide a final rating. Blackboard Collaborate scores 84 in overall rating, but is beaten marginally by Microsoft Teams, which has a score of 88.

Ease of use:

If a product isn’t simple to use, user adoption is generally low. The ease-of-use rating tells us exactly that—how easy do reviewers find the product to use? Blackboard Collaborate scores 82 in ease of use, but is beaten marginally by Microsoft Teams, which has a score of 85.

Value for money:

Value for money is one of the most important factors that users consider when choosing a product. 41% of reviewers on GetApp said that value for money and pricing are the two reasons why they picked a certain product over its competitors. Blackboard Collaborate scores 83 in value for money, but is beaten marginally by Microsoft Teams, which has a score of 87.

Features:

The features offered by a product—or a lack of features offered—is a huge factor in whether you’ll choose that product or go with a competitor. Blackboard Collaborate scores 83 in functionality, but is beaten marginally by Microsoft Teams, which has a score of 86.

Customer support:

A software vendor’s quality of customer support could be the key to your success using the product. How quickly they respond to your questions, how they communicate new functionality, and the level of personalized service you receive are crucial aspects of your experience with the product. Blackboard Collaborate scores 82 in customer support, but is beaten marginally by Microsoft Teams, which has a score of 84.

Likelihood to recommend:

If users love the product, they’re more likely to recommend it to their colleagues or friends. Our likelihood-to-recommend rating captures exactly that—how likely reviewers are to recommend each product. Blackboard Collaborate scores 77 in likelihood to recommend, but is beaten marginally by Microsoft Teams, which has a score of 82.