Not only is it an easy software to use but all of the support staff are extremely helpful, and always go above and beyond as far as database support and training. I highly recommend EMPOWER.
Imagetek has been a partner of Empower's for over 10 years and I've had the pleasure of working with them for the past 2.5 years. They are amazing to work with and care deeply about their clients.
The EMPOWER system is really user friendly. Student database is very useful and easy to use.
My 2 biggest complaints related to reporting capabilities and no built in time and labor (& accruals for time off) software.
I have used several Financial Aid systems and this has to be one of the worse. The steps it takes to process basic financial aid information is simply time consuming and not worth the time.
The writing can be a little small and I'm unsure if you can have different fonts set up (this is user related, I dont know all the coding and such).