EZCare Pricing, Features, Reviews & Comparison of Alternatives

Pros
This is so easy to use and manage child care facilities.

Cons
We often run into issues with the program crashing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I really enjoy the ease of use of the system.

Cons
There are features that are not available that we could really use.

Rating breakdown

Likelihood to recommend: 8/10

Pros
My customers could sign up online. Other than that the software isn't worth the monthly fees charged. There are other softwares out there that are much easier for you and your parents to use.

Cons
Online version is very small to read. Their IT people could not get it working. They blamed my computers. I told them to put it on a computer and send to me with a bill for the computer. They wouldn't do it. I had to sign in and go to a special setting to make larger then scroll all over to the different views. They expected me to provide this to working parents in a hurry to drop off their children at sign in. They continued making excuses, as I offered a solution they wouldn't accommodate since they knew their software was a problem on newer computers.

Rating breakdown

Pros
We came from a company/software that was not user friendly (for staff or parents). We were overwhelmed with happiness and joy when we made the switch. During the first 2 weeks of use, the staff was calling each other saying "wow" or "did you know we can now do xyz". The onboarding process was smooth and EZCare kept us updated of the progress. In addition, the live training (via webinars) was informative and the trainer was very knowledgeable. Finally, the "community" section of the software is a large library of help and tutorial videos, that allowed you to learn at your own pace or to choose what areas you might have clarifying questions on. What we like most? Everything! However, if I had to choose, it would be the experience the Parents have when registering (we are online only). It looks professional and it is user friendly. We opened registration in May, and we did not have ONE person who called with a complaint or questions on how to register (that has never happened before). Additionally, the Parent Portal ease to make payments, update payment information, make updates to accounts and seeing their child(ren)'s schedules.

Cons
We have limited space at each of sites, with a large number of students that "need care". Therefore, we open registration at a specific time to allow a chance for all to gain a spot. It would nice to have a feature, to set a "go live" time on the registration link. We also would love to see "coupon codes". We do promotions throughout the year; registration fee waived, $10 off non school day, etc. Finally, it would be cool to have a section on the parent portal to upload documents, such as Parent Handbook, flyers of upcoming events or Permission slips that need a signature.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The system is very easy to use and when I have questions or need something from the data that doesn't have a standard report, the support team is great in helping guide me through the process. The search functions to pull up information on families, to send out invoices and emails are all easy to use. The development team is very responsive to creating new forms and setting up new integrations.

Cons
As a person who joined the staff after the initial implementation, I am discovering there are things I would have set up differently and there is a learning curve for me on making those adjustments. The software has many great features and our school is just now beginning to understand and make use of, however the support and training teams are helping with that.

Rating breakdown

Likelihood to recommend: 10/10