EZCare Features

I have been using Ezcare since it was a downloadable software. I have loved the switch over to the web version and being able to log in from anywhere. The program is user friendly and saves tons of time on my billing and tuition process.

Not as many reports available yet but they continue to add more all the time.

Kyley, Thank you for the awesome review of EZCare. You will see more and more reports being added to the system. :) I will let the Support Team know how much you appreciate them. Regards, Ellen Molon, Client Relations Specialist.

The support of EZ-Care is awesome. Their availability is quick and everyone I have dealt with has been professional, polite and very helpful. I just recently set up emailing the bills to our families. They helped me set this up and it has been wonderful. It is quick and saves so much time. They also have great tips on their WEBLINKS to allow you to read about things you might need help with. They are always updating and our Childcare Center is so glad we are working with EZCare.

Integrating our system was easy because they helped and it was transferred very easily. The hard part was me learning a new program.

I like being able to put in multiple dates with multiple tuition plans rather than only being able to set up one plan at a time. I like having all the child's information under the child, not some under billing and some under personal information and some under recurring plans. And the customer service is great. They're quick to help and don't make you feel like you should have known.

I really like EZCare. I'm trying to think of something that I don't like but nothing comes to mind.

Easy to learn and tech support always available.

Sometimes (Not very often) the wait time is long. Don't like leaving a message to have a tech person call back, however, when I've had to do that I've always have gotten a call within an hour.

EZCare online child care software is very user friendly with additional features being rolled out regularly. The development team listens to user feedback and often takes steps to implement user suggestions.

Available system reports are somewhat limited. However, customized reporting is being introduced and new system reports are being added regularly.

I love how easy it is to customize reports

I think just the difference from The previous program i used.

Helps us everyday at the office, makes billing parents super easy. Creating reports for our different groups are such a breeze

Does take a little time to get used to the software.

Hi Anthony, Thank you very much for taking the time to write a review. I am glad you find billing parents and Reports easy to use Our amazing Technical Support Department is always happy to help with any questions you may have. Regards, Ellen Molon, Client Relations Specialist

Customer support is phenomenal! I love working with the staff when something comes up that I can't take care of. They are always there for me!

Some of the system generated reports are limiting. It is a little daunting to be able to change or set-up a new report.

How it is geared towards child care centers.

I wish I could access it from multiple locations. I also wish it was a little more compatible with Quick Books.

The creation of reports and forms.

We are limited in our organization with the online registration function and payment processing.

We came from a company/software that was not user friendly (for staff or parents). We were overwhelmed with happiness and joy when we made the switch. During the first 2 weeks of use, the staff was calling each other saying "wow" or "did you know we can now do xyz". The onboarding process was smooth and EZCare kept us updated of the progress. In addition, the live training (via webinars) was...

Read more

We have limited space at each of sites, with a large number of students that "need care". Therefore, we open registration at a specific time to allow a chance for all to gain a spot. It would nice to have a feature, to set a "go live" time on the registration link. We also would love to see "coupon codes". We do promotions throughout the year; registration fee waived, $10 off non school day, etc. Finally, it would be cool to have a section on the parent portal to upload documents, such as Parent Handbook, flyers of upcoming events or Permission slips that need a signature.

We use EZCare for the preschool located on our church campus and transitioned to it from CCM. It has an incredible way of handling family information and the fact that it's cloud-based is a HUGE plus. Our preschool workers would have to come in on snow days and log in just to send emails or texts out to parents about the snow day. Now they can send those texts/emails from the comfort of their home....

Read more

So far the only con we've had is that it did take a while to understand the changes from CCM to EZCare in how billing was processed, information was entered on accounts, etc. But truly the training team does a great job in helping you to understand through that.

Thank you for the wonderful review. Glad to hear how much you are enjoying using EZCare. I love that your teachers/workers and parents are liking the system, and that you have found online enrollment to be awesome. Regards, Ellen Molon, Client Relations Specialist.

user friendly, billing, reports, time saver

n/a

For years we used the local server and then the hosted version of EZCare. We migrated to the website version a few years ago now. The website has a good user interface, the design is mostly intuitive and I like how often they are adding to the software/improving its quality. There are many staff members who've been great help over the years we've been with them.

Our migration experience was not terrific but we also had data that went back a few decades and there were issues on both sides. Softerware support team eventually did a good job addressing the related issues in a timely manner. I wish their custom reports were better...but their reports section is decent and the EZViewer gives an option to generate a type of report via pdf or excel that you can manipulate further once exported.

Very simple ledger, easy account access, simple reporting and ability to create custom reports.

System can be glitchy, reports can take long periods of time time load. There is a frequent need to optimize the database. Experience with support was really disappointing, the help desk couldn’t understand the issue we were experiencing and did a diagnostic fix that created more issues. As a result we were required to do a full backup restore.

Thank you Courtney for completing a survey on EZCare. I took the liberty to revue your account to see how I can be of assistance to you and your organization. Your organization is currently using our installed version of EZCare. Our support team is always available to assist you with issues you are experiencing. There is a hosted version of EZCare2 as well as EZCare Cloud Version. These may be of interest to your organization. As part of the Client Relations Team I want to make sure you feel the value EZCare is offering the YMCA of Greater Vancouver. I would love to hear from you. I can be reached at (800) 220-3537. Regards, Ellen Molon, Client Relations Specialist

Ease of use , Dynamic Support System, Training & webinars, Customizable to your Center's ever changing needs -

There isn't anything NOT to like about this software!

Easy to learn and operate, even when updates and changes come along.

The ONLY thing I miss about the program we used to use is the automatic Tuition Posting when we opened the program each Monday morning. We have to remember to manually post tuition each Monday, which can get a little dicey, depending on how the day starts out!

Thank you for the wonderful review of our desktop version of EZCare. I am glad to hear that you find the system easy to learn and use! When your ready to move to the version with the Parent Portal let us know. :) Regards, Ellen Molon, Client Relations Specialist

This allows us to keep our student enrollment records organized and easily accessible. It has also streamlined our invoicing and payment process, saving time which saves dollars. The design teams have been very responsive to figuring out ways to best serve clients with regard to tracking attendance and helping to streamline that process while supporting us in capturing the data we need for reporting based upon state regulations.

When it times out on me while I am doing entry causing me to have to log back in.

The online version is great I can access the program from anywhere. The tech support is very helpful and will help you step by step when you want to make reports or have a problem. The option to merge information into forms makes sending notices to parents quick and easy. The program is customized for what your center needs. I love the program and as time passes it only gets better.

I can't think of anything I do not like.

Diana, . I am thrilled to hear how much you enjoy using EZCare. Thank you for your continued business over the years. Anytime you have any questions our support team is happy to help. Regards, Ellen Molon, Client Relations Specialist

I loved how much information can be added onto each page as needed. I also loved all the different reports that could be made using all the different information entered. This system keeps students accounted for and keeps track of their information seamlessly. Also, the customer service was always phenomenal whenever assistance was needed.

The only downfall was getting used to making reports. The first few times were challenging to figure out alignment, correct info needed, and other things. But, I would just hop on the phone and a representative was there to assist me and help finish the report.

Thank you for taking the time to complete a review of EZCare hosted system. Glad to read how much you love the system. Anytime you have questions the support team is happy to help. Regards, Ellen Molon, Client Relations Specialist

Does so much more than my old DOS ezcare program! Being able to bill parents and subsidy programs separately has made life much easier. Now we know how much the parents actually owe, and how much our subsidy programs are responsible for. Billing in gereral is so much more streamlined--it is literally something that can be done now in about 5 minutes! I also love being able to link directly to parent's...

Read more

I was a little surprised at how much data entry was necessary even with the personalized data backup! We still have not caught up on entering immunization information! The staff drawer was also completely empty, so although you're not starting from scratch, you are definitely not transferring as much data as you think you are.

I find the latest version of EZCare very easy to use. The produce has evolved to become more intuitive. When there is any question, Customer Support is very helpful. The training is exceptional, with many offerings and the ability to view past webinars.

I do feel that the option to customize reports is still in development.

You can customize the software for your specific needs.

Sometimes reports can be a little difficult to get the exact results you need.

The customer service is great, very polite and helpful. We like all of the different options for reports, and most of all how easy it is to use.

Overall we really like this product, it is hard to come up with a negativity about it (in my experience with it)

Cassie, Thank you for taking your time to fill out the review of our EZCare2 software. I am glad to read all the nice comments about our customer service and how much you like using EZCare2. Regards, Ellen Molon, Client Relations Specialist