FamilyID Pricing, Features, Reviews & Comparison of Alternatives

FamilyID

School Administration, Registration software

4.9/5 (77 reviews)

FamilyID overview

Pricing

Pricing options
Free
Value for money

Devices

Web-based

Business size

Small Business

Markets

United States
FamilyID screenshot

FamilyID reviews

Excellent
69
Very good
8
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.8
  4.9
Anonymous

Emergency contact information was invaluable!

Used daily for 6-12 months
Reviewed 2018-02-08
Review Source: Capterra

Pros
I was supervising a football game and late in the game a kid was injured (what looked to be a serious injury). We couldn't find his parents in the stands and they were not answering the emergency contact numbers left with the coaches. I pulled out my cell phone and looked up his information on Family ID. We were able to track down a cell phone number from the Family ID site. We gave the number to the trainers who then talked to the parents of the young man. The family then met the trainers and ambulance at the Hospital.

Cons
I really don't have any cons at this time. We were not able to pay insurance directly in the past but now that we can it has reversed the one con that I had.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Martha Sandoval

Milton Community Schools

Used daily for less than 6 months
Reviewed 2019-12-23
Review Source: Capterra

We used to hold in-person registrations, which not only was inconvenient for families but it also cost us more as we had to pay overtime to our employees. Now families do not have to be in line waiting, they can simply do this from the convenience of their home. We like the attendance feature as well. No more paper attendance! Another feature we love is being able to control who has access to the information/reports.

Pros
How easy is to use it. It also accommodates different needs with a variety of options to be added or removed anytime.

Cons
Not being able to organize reports according to our needs. We handle a very high number of reports and sometimes it is very hard to find them. The search feature is very specific when using the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Camille Swanson

Familyid user

Used daily for less than 6 months
Reviewed 2019-07-16
Review Source: Capterra

I find that their customer support is extremely helpful and accommodating, however, they can only help so far as what the software program allows them to accomplish.

Pros
This program is easy to use and I understand the appeal for schools to use this program, however, because we process payments and have a need for various financial transactions, this program is not efficient for accounting as it is not an accounting-based program.

Cons
The constant need to find workarounds to make this work for our needs. We process all the finances for various high school sports for the Summer Sports Camps and it doesn't easily work for what we need. While customer support is very good in trying to accommodate us, we find that there are a lot of steps we must take to make it work. We have to factor in scholarships and discounts that the Coach's randomly request as well as processing refunds on occasion where we have to factor in a separate processing fee that we charge. It get's complicated at times with all the variables we have.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Sheena Dilworth

Making Life as an AD Easy

Used daily for 1-2 years
Reviewed 2020-02-27
Review Source: Capterra

The amount of actual papers I need to keep organized has gone down tremendously. My school have close to 500 athletes and each athlete had 7 pieces of paper in their file. Now I have one file on each sport and that is because I choose to have a hard copy of the athlete's physical, birth certificate, proof of insurance and report card.

Pros
The best thing about FamilyID is that parents can read policies and register athletes quickly. Most of my parents work multiple jobs and they can register their child for athletics while sitting in traffic or on their lunch break. Also the amount of files kept on campus has gone for over 400 down to 13. I am able to share information with the school trainer quickly and easily. In the event of an emergency our trainer has excess to FamilyID and will have the valuable information needed to treat our athletes immediately.

Cons
I would like to get notifications when my families complete registrations or when corrections are made. Also when a new physical is uploaded.

Response from FamilyID


Hi Shenna,
Thanks so much for taking time out of your busy day to provide feedback. I am so glad that FamilyID is such a helpful tool for you and for all of the parents of your student-athletes!

It sounds like FamilyID is helping you run a more administratively efficient and environmentally friendly sports program.

I'm also happy to let you know there is a way for you to receive notifications for new registrations and updated registrations.

I'm going to have someone give you a ring to show you just how you can enable these notifications in a jiffy!

If you ever have questions our friendly support team is available 7 days/week via email or phone. If you call and don't get a human right away, it just means our support staff are all currently helping other people. If you dial 9 to leave a voicemail we'll always return your call. We reply to 100% of voicemails well within a couple of hours, but usually MUCH faster than that.

Have a terrific day!
Amy K.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patti McClure

Athletic Department Administrative Assistant

Used daily for 2+ years
Reviewed 2016-10-04
Review Source: Capterra

We've been using familyid for 3 years for our sports program. We have (3000) athletes playing (33) varsity sports and (50+) middle school sports that need to be track each year. Familyid allows our parents to register on-line, pay the District's required Participation Fee on-line, and up-load a copy of their physical all in the comfort of their home. I'm easily able to track who is actually cleared to tryout for a sport, and the report writing allows me to send a copy of the medical information to our Certified Athletic Trainers so they are aware of any issues that might come up during the season. I'm also able to send reports to our coaches with all of their athletes' contact and emergency information. At the end of each season, I'm able to send a final report to our Administration that highlights the participation and overall revenue for each sport. If you have a number of people participating in anything at your school and you need to easily track information and collect fees, familyid is the way to go. A number of our booster organizations are now using familyid to collect their booster dues. They love it too! The familyid staff is always attentive, helpful and patient with our parents. I highly recommend familyid for your school district or office.

Pros
The report writing; the connection with paypal; the overall ease of manipulating the data to accommodate anyone and for any report.

Cons
Can't think of anything!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meg Jenkins

Made my life so much easier!

Used daily for 2+ years
Reviewed 2019-06-20
Review Source: Capterra

Pros
This has made the organization of sport physicals and concussion testing way more organized! I am able to easily identify kids and parents who need to submit their forms in a real time setting. It is user friendly!

Cons
I wish the email was not the account identifier as people change their emails a lot and it makes for multiple accounts for the same student

Response from FamilyID


Hi there Meg,
Thank you SO much for taking time out of your busy day to provide feedback! It's folks like you who help us improve the platform each and every day!

It's always surprising to our Support Team when families create duplicate accounts, and I can imagine that can create headaches on your end.

We totally understand that emails change, jobs move, and sometimes people just flat out forget which email address they've used to create an account.

For that very reason, we do have functionality that allows anyone with a FamilyID account to update the email address associated with their account in just a few clicks.

If a family no longer has access to the email address associated with a FamilyID account, a text message with a 'reset code' can be sent to their mobile number.

Please know our team is here 7 days/wk. If any of your families need help resetting an email address just send them our way and we'll help them out!

Here to help,
Amy Kelley
VP Product & Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vicki Molnar

payment option on Family ID Why??? Why???

Used daily for 2+ years
Reviewed 2016-10-04
Review Source: Capterra

I do not understand why there has to be a payment option of a sports fee on the FamilyID website!! We do not use it and it is very confusing to parents who have already paid on the school website like they are supposed to. It holds up the lines as most kids think they have cleared and parents did not "submit" submit'" through that area and I have to send them away. I know they are "supposed" to read the instructions but I don't understand why it has to be there in the first place. It is NOT one of our options!! I've meant to call you guys about this for 3 years now, thanks for giving me a place to offer my opinion. It's very time consuming to have to send the kids away and start them over again once they get it right. Can you please remove it from our registration page!!

Pros
we don't have to try and read peoples handwriting any longer. It gives the coach everything they need.

Cons
Giving the parents an option to pay for the sports fee on line. WE don't use this feature, it's very confusing to many parents who may have already paid on the school website and they can't figure out why they have to pay again, so they just click out which means they don't complete the registration and when the athlete comes into clear, they can't.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Pam Ewing

LOVE IT! Highly Recommend It

Used daily for 2+ years
Reviewed 2016-09-20
Review Source: Capterra

It has been a very positive experience. Our coaches love the live links as they can have approval status and emergency information at a touch of a button on their cell phones. Once an initial account is set up, our parents are able to sign up returning athletes in a matter of minutes.

Pros
Familyid took all our forms and designed a registration for us in the beginning. It is easy to clone a registration, make any changes and have the next registration up and running with very little time spent. They listen to suggestions on improvements to their program and implements them. The internal fields were one of many wonderful improvements. I like how easy it is to send a note by clicking the "notify registrant" option. It has minimized the time it takes to complete the registration process. The report options are limitless.

Cons
It only uses PayPal so it doesn't link with our current student accounting software.

Response from FamilyID


Thanks so much, Pam. We are working on additional payment integrations at this very moment. Let us know what payment software your school uses so we can put it on our list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sean Robinson

I wish I had used FamilyID sooner

Used daily for 2+ years
Reviewed 2020-02-19
Review Source: Capterra

Working with FamilyID is a great experience and is allowing my camp business to provide a better product to my customers. Also, FamilyID has allowed me more efficiency with my state medical compliance forms.

Pros
FamilyID is highly customizable to fit the needs of your business especially when considering collecting registrations and pushing out important information to families or clients. In addition, to being user-friendly the tech-support for the software is actually real as I get my questions answered from a knowledgeable professional who cares about my success.

Cons
All the options and capabilities of FamilyID seems a bit overwhelming at first, but in my view this is not a negative as it encouraged me to think about my business registration processing in new ways.

Response from FamilyID


Sean,
Thank you SO much for taking time out of your busy day to share your thoughts and feedback! Our team is here for you 7 days a week. If you ever have a question or need help resolving an issue please don't hesitate to reach out to support@familyid.com or 1-781-205-2800 ext 3. Have a terrific day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Koontz

Time Saver

Used weekly for 1-2 years
Reviewed 2020-01-03
Review Source: Capterra

From the start until now, FamilyID has always been super helpful to our school and our users. They check in to see if we are having any issues as well as quick responses when we do have an issue.

Pros
The ability to create multiple types of reports that satisfy various parts of my job that I'm responsible for.

Cons
Honestly, there's not something that I feel is worth mentioning regarding something I dislike about the software. Anytime I had an issue or problem, FamilyID stepped in to help solve my problem with a viable solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FamilyID features

Attendance Management
Contact Management
Marketing Management
Surveys & Feedback

Additional information for FamilyID

Key features of FamilyID

  • Payment Processing
  • Attendance Tracking
  • Alerts/Notifications
  • K-12
  • Higher Education
  • Independent/Private
  • Online Registration
  • Online Payments
  • Special Education
  • Group Registration
  • School District
  • Reporting/Analytics
  • Class Registration
  • Event Registration
  • Activity Registration
  • Form Builder