Famly Features

Famly

All-in-one management software for child care providers.

4.8/5 (35 reviews)

Famly Feature Summary

  • Sick day & holiday reports
  • Share videos, photos & docs
  • Messaging between parents
  • Messages to specific groups
  • Calendar invitations & events
  • Encrypted data storage
  • Constant secure data backup
  • Revenue & debt overview
  • Send all invoices with one click
  • Manage settings, sessions, pricing, groups and availability
  • Advanced financial statistics
  • Ad-hoc session & add-on purchases
  • Revenue & payment projections
  • One calendar for all events
  • Individual calendar for children
  • Integrated nursery calendar
  • RSVP functionality with detailed overview and replies
  • Create unlimited events
  • Create single and recurring events
  • Staff sign-in & attendance
  • Holiday and sickness registration
  • Staff messaging and info sharing
  • Working hour reports
  • Staff calendar & events
  • Share photos & documents
  • Constant backup
  • Pin-code login
  • Sign-in app for iPad & Android
  • Child sickness & holiday reporting
  • Emergency evacuation list available from any device
  • Digital attendance reports
  • Advanced attendance statistics
  • Sign-in app for touchscreen
  • Easy occupancy overview
  • See daily or weekly occupancy
  • Occupancy forecast & planning
  • Occupancy in % or FTE
  • Manage the capacity of age groups and settings.
  • Organise available session slots
  • Calculate average occupancy
  • Free parent access
  • Shared child profile
  • Invoice reminders
  • Activity feed
  • Medical & diet lists
  • Contact lists
  • Parental permissions
  • Meal plans
  • Public funding support
  • Waiting lists & enquiries
  • Automatic room switching
  • Direct debit support
  • Voucher support
  • Photo & video observations
  • Learning journals
  • Baseline assessments
  • Cohort tracking
  • EYFS, EYFP & CoEL frameworks
  • Next steps
  • Review observations
  • Group observations
  • Parent observations
  • Daily registers
  • Custom lists
  • Accident reports
  • Instant search
  • 2 year checks
  • Staff qualification and check tracking
  • Group dashboards
  • Custom Statuses

Education & eLearning Feature Comparison

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Communication Management (84 other apps)
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Data Import/Export (72 other apps)
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Competitor Feature Comparison

Mobile apps

iOS App


47 reviews

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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


423 reviews

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Famly Feature Reviews

25 reviewers had the following to say about Famly's features:

Craig Walder

Excellent management system

2019-10-22

Overall very positive and will continue to use daily. Hopefully Famly take on board suggestions and ideas we have put forward to them to further improve and streamline processes for settings in the UK.

Pros

From managing child records and data, to session management and learning journeys, to sharing activities with individual parents or the whole setting.

Cons

At present there is no easy way to manage 30-hour extended entitlement codes or NI numbers, nor can you do any kind of planning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Craig, thanks for your review, it's great to hear Famly's going well for you at Downview. I've passed on your comments to our Customer Success team and they will be in touch! - Marcus

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Anna Ballanger

Feedback on our use of Famly

2019-11-04

very positive experience

Pros

Liked by management, staff and parents.

Cons

Various options haven't quite met our needs - accident reports, administration of suncream and medication, permissions for various users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Anna, thank you for leaving us a review, it's great to hear that Famly is going well for you at Kingswood Prep! I've passed on your comments to our Customer Success team and if you ever have any concerns or questions, please don't hesitate to contact them here: support@famly.co.uk - Marcus

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Elizabeth Hassay

No job is too big, no query too small

2017-02-13

From simple registration of both children and staff, to invoicing as well as having information about each child to hand (allergies, emergency contacts) this management software program gives you back time!

Pros

Both on a management and FD level.

Cons

sign in/out not currently compatible on mobile phone only iPad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Famly

An indication of children due to attend each day is essential.. as without we would need to refer to another spreadsheet/ app. Which defeats the purpose.

Source: Capterra
Helpful?   Yes   No
Read more
Catherine Walker

Saves time, improves parent communication, streamlines processes

2019-10-30

Overall this is a great tool for saving time for nursery managers and teams and is loved by all our parents and staff

Pros

This is realy easy to use - it shows you all of the children who are in on any given day, allows you to plan attendance, complete learning journeys, instantly updates parents on care - such as sleep, meals etc.

Cons

Its still fairly new and not everything works perfectly for every setting yet - but all of the important things do and famly are really quick to respond to feedback and are constantly developing the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Catherine, thanks for leaving us your feedback! Really good to hear how Famly has helped at Priesthills. I'm pleased to hear that you've found the customer support effective too, we're always working to improve! - Marcus

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D Allen

Incredible preschool management software

2019-04-10

We used to use ProCare but found it to be incredibly clunky. We the switched to Sandbox software for a year but found they were not innovating very fast. We finally found FAMLY and haven't looked back since.

Pros

The daily attendance, the class planning (so easy for admissions season), the newsfeed (Facebook style area where we post photos, updates, videos, etc.), the calendar/RSVP...so much to love!

Cons

With there was Attendance-Based Billing (e.g. if a child stays past 1pm charge them a flat fee, if a child is picked up late at the end of the day charge them a per minute late fee, etc.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula Paterson

Famly is a key communication tool for our business

2017-06-15

Nothing we dislike. The more we use Famly, we are able to see how additional functions could help us and will relay these to the support team.

Pros

They love to see posts with photos and video of children's activities during the day and keep track of their child's key care needs e.g. sleep times and nappies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Clare Milsom

Great entry level tracking and communications software

2019-11-04

Once you learn your way around I find it very useful and easy to use.

Pros

The basic functions we need are free. As a charity we are always strapped for cash so being free it’s a huge bonus!

Cons

The interface has limited compatibility with older devices and the dynamic content doesn’t always resize or refresh well on these older devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Clare, thanks for your great review. I'm glad to hear that you're able to utilise a lot of our free features to help out in your charity setting. We're glad it works so well for you! - Marcus :)

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Ella Ives

Product Review

2019-10-28

Good

Pros

Layout of profiles, overview of rooms, tags, lists

Cons

The layout of the calendar. Would be easier to be laid out like google calendar- option to see full month

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Ella, thanks for leaving a review! It's good to hear that Famly is going well for you at Out There Kindergarten. We're always working to improve the overall experience for our users so I've passed on your comments about the calendar to our team. - Marcus

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Catherine Jackson

Couldn’t live without it

2019-10-28

I could retrieve all the data they requested.

Pros

I love that I can send batch invoices, take booking, complete learning journeys and message parents.

Cons

I would love it to include staff rotas! Occasionally if I’m mid-message and am then needed on the nursery floor, when I come back, I’ve been logged out and lose the message. It would be good to edit actual time of arrival of child (as you can with sleep, nappies)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Catherine, thanks for your great review! We loved hearing what a difference Famly has made at Wise Owls. I've passed on your comments about logging in and out and changing arrival time. We're actually working on staff rotas right now so keep an eye out in the near future! - Marcus

Read more
Shannon Fox

Growing Daycare Management Software

2018-02-27

Pros

What we love most is how helpful this is at automatically planning how many spaces you'll have now and in the future.

Cons

This software is still earlier in development. In a year or so it looks like they will have an all in one software package that includes automated payments. Right now there is a payment component but it is not automated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Toni Hollingsworth

Review

2019-11-04

I love the system - it have made my job slightly easier!

Pros

I can see what all the settings are doing - what children and staff are in each day, what activities have been sent on news feed.

Cons

Logs you out quickly When you search a child’s name - doesn’t necessarily come up as the first child

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Toni, thank you for leaving such a positive review of Famly. It makes us so happy to see how settings like Wold's Childcare are able to save time, reduce paperwork and improve parent interactions through Famly. I've passed on your comments to our team about log out times and searchability but hope that your experience overall continues to be a good one! - Marcus

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Julie-Anne Logan

Famly has been a game changer!

2019-11-05

I’ve thoroughly enjoyed it and have no plans to switch to another software.

Pros

There are lots of things! Reduced paperwork, all family members of the children can use it, with relevant access restrictions, it is user friendly for parents, like social media which encourages parents to write comments and give their feedback. It is aesthetically pleasing and other software I trialled was daunting for a small childminding setting. Also, it’s free!

Cons

I think the only thing could be a bit mite explanation around completing the observations/ assessments at the beginning as I got a bit lost and couldn’t quite find a detailed enough guidance amongst all the guidance available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Julie-Anne, thanks for your great review! We're glad you enjoy using our free package. - Marcus

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Josh Hawthorne

We love Famly!

2017-02-10

We have excellent routes to communication with the team and they're really quick to resolve any issues or technical problems.

Pros

Intuitive User friendly Clean and simple design Safe and secure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Famly

The Famly team are clearly working really hard to continually improve the platform and this is evident in all of the useful updates that we keep seeing.

Source: Capterra
Helpful?   Yes   No
Read more
Haley Larson

The software has changed our business it helps us manage occupancy, absence and parent communication

2017-05-30

Pros

Measuring our occupancy to maximise the business and the fantastic customer service provided by all staff from Famly but especially our account manager Martin!

Cons

That it doesn't have the learning journey live yet but I've been told its being worked on and will be added to the system soon so there isn't really anything else to 'least like' - the system is fabulous for our setting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
MISS KIRSTY COLQUHOUN

Famly in Nursery Setting

2019-10-28

Pros

Communication tool that is excellent.

Cons

Software can be glitchy at times. Find myself having to restart app quite often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Kirsty, thanks for leaving us a review! We're really glad to hear how well Famly's going for you at Smiley Stars. Sorry to hear you sometimes need to restart the app, please make sure your device and Famly are up to date and if the issue persists, please email our Customer Success team here: support@famly.co - Marcus

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Caroline Milton

Keep it in the Famly!

2019-10-22

Easy to do invoices, work out room planning in advance and communicate with parents.

Pros

That everything is in one place and easily accessible to parents

Cons

I think the cost is a little high but having the good customer service makes it a little better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Caroline, thank you for leaving a review for us! We're glad to hear you and the parents enjoy using Famly and that you're satisfied with the level of customer service provided! - Marcus

Read more
Georgina Bristow

Famly are fantastic

2018-02-16

Saves us lots of time and keeps us organised.

Pros

We love the learning journey feature and our parents do too!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel Hine

Great tool to encourage parent partnership and motivating staff too.

2019-11-05

Beautiful learning journeys for our children including videos that they will look back on.

Pros

Parents find it easy to share their children's interest and achievements with the parent observations and help with our in the moment planning.

Cons

Difficult to answer this as the things I don't like is the forecast. However I have not explored this and how it works so not sure I am set up correctly. It is on my to do list to ask for support on this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Rachel, thanks for your great review! It's so good to hear that Famly is going well for you at Leo's Den. Whenever you'd like a hand with forecasting, please get in touch with our friendly team. The different ways to contact them can be found here: https://famly.co/support/ - Marcus :)

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Leaha Brooks

it has saved us some much time as a management team, allowing us to spend more with the children.

2018-02-21

TIME

Pros

everything is all in one place, from invoicing to child development. makes life very easy for a busy nursery.

Cons

child development app as a nursery some of our parents don't us famly as English is an additional language or they don't have access to the internet freely and don't get to see the child's observations and assessments unless shown, and when we print these off for a child's development file it misses photos off, which is what most of our parents enjoy most about observation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
nazli hussein

Famly_Review

2019-11-04

Pros

Ease of use, everything held in one place, friendly for parents to use, great communication tool

Cons

As we have 4 nurseries, and finances are completed centrally I wish I could give each nursery 'READ ONLY' access to the booking plans and invoices section - as it stands because I am concerned they will inadvertently delete something/there's no read only access...they can't see this information and that makes things less transparent for them, more queries for me to deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Nazli, thank you for leaving us a review. It's great to see that Famly is going well for you and the team at Elmore Kindergarten. I've passed on your feedback regarding booking plans and invoicing to our customer success team and they'll be in touch. If you ever have any questions please don't hesitate to reach out. - Marcus :)

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Jacqui Jones

Famly is easy to use and helps with the daily running of the nursery.

2018-02-22

Pros

It's really easy to see how many children are due in each day and even in future months.

Cons

Nappy change feature could do with a 'comments' box to add who had changed and any notes to pass on to parents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikki Smith

Great software, makes everything so easy and customer service is outstanding!

2017-06-21

It's made the whole of my admin role much easier. As a manager of a small but busy Pre school setting I wear many hats!

Pros

Parents can update their own records enabling you to jeep up to date quickly and easily with changes of contact details.

Cons

The only downside is that parents need an email address to register. We only have one parent this affects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Llewellyn

Famly Childcare Software

2019-11-04

Integrated childcare and invoicing platform.

Pros

Integrated solution for many childcare functions, with a simple user interface.

Cons

Features developed are often not completed to get full value from them, or development team don't have the resources to address what nurseries feel are key or urgent changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Adam, thanks for leaving your feedback! I'm glad to hear that overall, your experience with Famly has been positive. I'm sorry to hear you feel that some features requests haven't been addressed, we work with a lot of different early years settings and are always wanting to improve the experience for all users. I've passed on your comments to our customer success team though and they'll be in touch. - Marcus

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Georgia Clark

Great software - Easy and simple to use, really helped us centralise our information.

2019-10-22

Overall we have had a great experience the past year, we hope for a long and positive relationship.

Pros

The support is great, being able to use an online chat service to get any answers you need.

Cons

There are a few things we would like to change about the software that aren' t so easy for example the lists you can get are limited, the viewing is sometimes a bit awkward (not filling the page etc), it doesn't print very well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Famly


Hi Georgia, thank you for leaving a review for us. We love getting feedback from our customers and it's great to hear that you've had a great experience with Famly overall. I've passed on your comments to our Customer Success team regarding your suggestions for improvement and one of the team will be in touch soon. - Marcus

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Elspeth Goldie

Fantastic software that has made a real difference to our nursery.

2017-05-30

Pros

Easy to use with an excellent support service. Parents very engaged and comment how much they love the app!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more