Sandbox Software Reviews

This software is easily trainable to our new franchisees.

There are two many options. There should be only what we need for our centres. eg daily report. Parent portal should be more interactive. eg. childcare friendly not office friendly.

Hi Angie, Thanks for your great review and your loyalty all these years!

This program has dramatically changed our billing procedure. It is so simple and easy to use while still having all of the features we need to successfully operate our large childcare program! We love that it can be accessed remotely, parents can access the app, teachers can sign students in and out from the ipad, and so much more! If we ever need help, the customer service team gets back to us very quickly! We also LOVED that the Sandbox team helped us add all students when we started with them so we did not have to manually move everything over!

This may be a problem unique to our program. However, when we have parents complete a new registration form (needed for our license) each year, it duplicates the parents in the child profile which can cause billing or parent portal issues. We have not found a simple way to correct this on our own. Other than that, everything has been smooth sailing.

Hi Kathryn, Thanks for the amazing review! We are so happy to hear how your business has benefited from using Sandbox.

For the most, Sandbox is pretty organized for our needs here. I like that staff at Sandbox keep us informed and are there for questions and answer prompt! Overall, I would recommend it to others and I appreciate the software, makes part of my job easier.

I entered one child in duplicate, and was unable to delete. It had to be archived. There has to be a way to delete double entries?

Hi Kelly, Thanks for providing this feedback! You are able to delete children unless there is billing tied to the child record. Please contact our support team and they will help you resolve this issue.

The price is great! Beats any other similar software prices by a landslide. It does everything that a daycare centre needs, and they are constantly updating and upgrading. Consumer service is fantastic!

There have been a few glitches to work through, but those have been addressed. I would love to see a more detailed explanation of payments on invoices. For example, we can make a partial payment on an invoice using a credit on an account, but on the invoice it doesn't specify where that payment came from. It just says "Amount Paid", so it can be difficult to go back and figure out where that payment came from. The invoicing/billing section needs more clarification.

Hi Lisa, Thanks for the amazing review! We are so happy to hear that we were able to provide the software you needed at an affordable price. Have a great day!

The system basically gave us the ability to go paperless. The system gave parents/guardians a portal for all of their needs from electronic registration to monthly payments. We received 100% positive feedback from our families with the implementation of Sandbox. We went from entering monthly payments by hand to 98% of families using the electronic payment system through the parent portal. This gave...

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The only negative issue I have with Sandbox is that I need to have specific wording for payment receipts that parents need to submit to their employer for dependent care reimbursement. I need to insert the specific wording manually which is tedious and takes too much time to do each month.

Hi Claire, Thanks for taking the time to leave this amazing review! We are happy to hear that Sandbox was able to help you and your center optimize your daily processes and go paperless.

This program is user friendly and provides record keeping that is efficient and simple to use. The billing process runs smoothly. Parents have expressed ease of use. As a client of Sandbox, I am MOST grateful for their customer service. They listen, make changes to the program if appropriate and frequently problem solve with me. I can't speak highly enough of their team.

There is not much I don't like about this program. It would be great to have a program which integrates observations with Early Learning Standards. However, that is unlikely since standards vary from state to state and this integration would be cost prohibitive for any program.

Hi Pamela, Thanks for the amazing review!

The interface is very intuitive for me and my staff. The main reason I selected and continued the use is the customer support is beyond great. If I message I get a response in minutes and If I request a call, I am called the same day and most times with in minutes.

I wish that familie's balance would be included in the log in and log out steps.

Hi Ted, Thanks for the outstanding review! We appreciate your loyalty to Sandbox all these years.

The software is user friendly and fluid. It is logical to use and helps making my job simpler. The team is very responsive and takes care of us every time we have a question.

A few reports could be added but the team works with us and is willing to make changes when needed and possible.

Hi Genevieve, Thanks for the amazing review and your loyalty to Sandbox. Have a great day!

This company saved my business from going bankrupt. It is easy to use. Keeping track of schedules is simple.

I do not like the fact that you can not remove a child. you can just archive them.

Hi Debbie, Thanks for the amazing review! We are so happy to hear that we were able to assist your business in this way.

Integration of accounting, parent communication and classroom management. Billing feature is easy to use.

No ability for parents to respond to posts made by teachers therefore very hard to receive feedback on our programs. App often glitches. Updates often don't work (released before bugs are worked out).

Hi Krystal, We appreciate you taking the time to leave this great review for us!

I love the ease of use of the system and that parents can view their info on the parent app. Since we have started using the software we have been able to drop the amount of past-due tuition from over 10K to under 2K weekly.

I do not like that when a couple is married that only one of them can see their account balance. I wish there was a joint option where they could both have a login that would allow them to see the balance. I have parents get confused when they login with their personal email when the account is setup under the other parent and see a zero balance. Maybe even something that showed when the parent listed as the non-payer logged in that showed this is a non-payer account. I would also like for parents to be able to pay in advance and it leave a credit on their account. Many of my parents want to pay monthly or bi-weekly and cannot pay over the amount due.

Hi Bridget, Thanks for taking the time to leave this awesome review! Your request about a joint account is something we have heard before and something we are looking to add to Sandbox in the future. Stay tuned!

This software has the same functions as many of the more expensive software. Without have any formal training on it I was able to figure it out pretty easily and being able to call, email or chat with customer support has been a huge help. Everything that we were looking for in a software program Sandbox has with being a fraction of the price of others. Sandbox is simple and clean looking and is working on updating to keep up to date resources available to parents and teachers.

Some of the features that it has such as with child daily logs is not as concise as I would prefer it to be as an administrator, but over all it is simple to use and easy for parents to navigate.

Hi Katelyn, Thanks for the amazing review and feedback! You will be happy to hear that we are making some major updates to our daily logs early next year. Stay tuned!

Sandbox Customer Service is always there, ready and willing to help in any way possible. They are fast, friendly and resourceful.

Problems linking the Sandbox app with the online software.

Hi Courtney, Thank you for taking the time to leave this great review!

I am relatively new to early childhood education getting accustomed to the many intricate facets of the role from billing, staffing requirements, immunizations, attendance, family communications, newsfeeds, etc has all been made much simpler and streamlined with the Sandbox platform. It is great to have so many features and functions all integrated within Sandbox and it has done away with the need to maintain entire filing cabinets worth of student and staff paperworks. We've had licensing come through and never glanced at our hard copies simply because all of our stuff are backed up to Sandbox.

The sheer number of features are a bit overwhelming at first and it takes a while to understand how to use the platform. I was fortunate to have a person on my team who went through the learning pains herself to help me figure out things like how to send invoices and mark kids as absent for vacations. I think an average person without such aid might struggle with a somewhat steep learning curve at first. Short tutorials (maybe in video format) that are easy to find and targeted to common, specific tasks such as how to add a child for enrollment, or how to add payment, etc would be very helpful.

Hi Edward, Thanks for the great review! We do have some great tutorials you can watch on our Youtube page. If you ever have additional questions, please contact our support team!

Sandbox has been very easy to use, and luckily I have not had a lot of questions or issues. But, I would say what I like most about Sandbox so far is the Customer Service. The old software I was using would require several phone calls, lots of time on hold, and a lot of work-arounds to get things done. My experience with Sandbox has been the opposite! The representatives have been available and helpful! They call back whenever I call them- even if I haven't left a message. The online chat feature has also been helpful for quick questions!

So far, I would say I have liked the billing features the least in Sandbox. We are currently set up to bill families by day, and that has been the only task that has become more time consuming since switch to Sandbox. Getting all of the various schedules, snow day credits, and fees to be applied correctly has been pretty tedious and manual. We are considering switching to a flat-rate monthly fee which I do think would help alleviate some of these issues, as it seems that's what the system is designed to do.

Hi Hannah, Thanks for the awesome review! We are sorry to hear that you find some of billing tasks to be time consuming. Sandbox handles many complex billing scenarios, and this is normally one of our strengths, however depending on your specific needs, this may not be the case for your center. That being said, we'd love to hear what your current needs are to see if there is a better way that you could be doing it in Sandbox or how we can improve our billing capabilities in the future. Please feel free to contact our team at support@runsandbox.com so that we can assist you further!

Overall, the program is easy to use and has helped our billing process. We have been able to use the teacher app for check in and that has help tremendously through COVID. The customer service is over the top awesome. I am VERY thankful that we have someone to chat with and for the most part the same few people each time. To have them available when I need help for myself or a parent asks a questions and invaluable.

There are different aspects that do not work for our specific program when it comes to running different reports. But we like so many things about the program that we have worked around it or changed how we maneuver things to adapt to running a correct reporting. I do like however that if something does not work we can tell support and they will put in a ticket for us.

Hi Maegan, Thanks for the great review! I am happy to share with you that custom reporting is scheduled to be released at some point next year.

Customer service and support, user interface, ability to keep it simple or utilize more advanced features, value for money, ability to export data.

Nothing - we have no issues with Sandbox after 4+ years of use.

Hi Matthew, Thanks for sharing this amazing review!

I Love Sandbox! You can do so many things with this program. This was the best investment our center made!

Some things seemed a little difficult to learn, but your tech support is amazing!

Hi Judy, Thanks for the amazing review! We are so happy to hear that Sandbox has shown to be well worth the investment.

The software is very user friendly and forgiving if you make accounting errors. The support is efficient and reliable. Love the Parent Portal feature and ease of registration. We love being able to communicate with parents and send pictures to them throughout the day.

Cannot customize your billing dates to use the auto billing feature if you are not in Ontario. There is no way to track children if they visit in multiple programs throughout the day. At times in child care you need to move children for ratio purposes and there is no way to track what room they are in if not their primary assigned room.

Hi Rhonda, We appreciate the great review and feedback you provided.

So easy to use the software and keeps parents files and financial information easy to track and stay on top of during the pandemic and our closure it allowed me to run the daycare remotely. I can't imagine without the software how difficult it would have been to manage everything without the software. So many filters allow you to get the information you need

Some things are hard coded and can't be changed

Hi Christine, Thanks for taking the time to leave this great review!

It is easy to set up and use. The customer service team is responsive and quick to answer your questions and take your suggestions.

The integration to the teacher app could be better. Either features for admin need to be on the teacher app or another app for admin would be nice. Also, if there was a way to keep login for the app, it would be awesome!

Hi An, Thanks for this great review!

This software is easy to use for both teachers, administration and parents.

I would like to have the ability to create my own reports.

Hi Denise, Thanks for your amazing review! Happy to hear your find it so easy to work in, as that is something we put a lot of focus on.

This program is very user friendly and the costumer service is amazing. Anytime we have any issues one quick email and the problem is looked into and resolved as quickly as possible. Also if there is anything we need the program to do (with limits of course) they are happy to try and accommodate the need.

Because we have a very small center there are many of the features that don’t apply to our needs. And there are few things we would like, but the program doesn’t do because of our size. We have made what is available work though.

Hi Catherine, Thanks for taking the time to leave this great review! Customer Service is a top priority at Sandbox and we are happy to hear about your great experience.

Wonderful customer service. Has all the features we need to make the business run smoother.

Few glitches between products used (i.e. ios and android).

Hi Diane, Thanks for taking the time to leave us this great review!

The product is easy to use, and streamlines many of the processes we use in operating our child development center.

I really love everything. I would like to implement the credit/debit card payment feature, but unfortunately the transaction/interest fees are more than we are able to manage.

Hi Patrick, Thanks for taking the time to leave this great review!