Sandbox Software Reviews

Pros
Ease-of-use, real time data for multiple centers and the unlimited customer support. We look forward to growing into this program.

Cons
We are on able to create specific user reports from user data instead of tags.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love the ease of use of the system and that parents can view their info on the parent app. Since we have started using the software we have been able to drop the amount of past-due tuition from over 10K to under 2K weekly.

Cons
I do not like that when a couple is married that only one of them can see their account balance. I wish there was a joint option where they could both have a login that would allow them to see the balance. I have parents get confused when they login with their personal email when the account is setup under the other parent and see a zero balance. Maybe even something that showed when the parent listed as the non-payer logged in that showed this is a non-payer account. I would also like for parents to be able to pay in advance and it leave a credit on their account. Many of my parents want to pay monthly or bi-weekly and cannot pay over the amount due.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software has the same functions as many of the more expensive software. Without have any formal training on it I was able to figure it out pretty easily and being able to call, email or chat with customer support has been a huge help. Everything that we were looking for in a software program Sandbox has with being a fraction of the price of others. Sandbox is simple and clean looking and is working on updating to keep up to date resources available to parents and teachers.

Cons
Some of the features that it has such as with child daily logs is not as concise as I would prefer it to be as an administrator, but over all it is simple to use and easy for parents to navigate.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Wide variety of printable reports to help administration

Cons
Rather cumbersome to use. Apps are not fully developed.

Rating breakdown

Likelihood to recommend: 3/10

Pros
Customer service and support, user interface, ability to keep it simple or utilize more advanced features, value for money, ability to export data.

Cons
Nothing - we have no issues with Sandbox after 4+ years of use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The product is easy to use, and streamlines many of the processes we use in operating our child development center.

Cons
I really love everything. I would like to implement the credit/debit card payment feature, but unfortunately the transaction/interest fees are more than we are able to manage.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like being able to generate reports; rosters, birthdays, and any information that I may need. I like how everyone has access to the same information.

Cons
Posting pictures and getting my teachers used to using it. Some teachers say it is too hard to post pictures through Sandbox and have continued texting parents. We would love to see Sandbox improve in this area and make posting pictures on Sandbox as easy as it is on Social Media.

Rating breakdown

Likelihood to recommend: 10/10

Pros
From the very start when we were researching software for our afterschool program, Sandbox was a standout. The cost and customer support was terrific. They were always there to answer questions and concerns regarding the right fit for our needs. Once we made our decision to use their product, the level of customer support has never changed!

Cons
Can't think of a thing! This software delivers everything we have needed!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Being able to communicate and bill the parents through personal portals

Cons
Can't waitlist children in more then one class.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The easy use of the software. I also want you to know that the person we contact for support is amazing. My executive is just awesome. She helps with anything and is always available.

Cons
I do not have a con as of now. I am very happy with all of the software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Sandbox has been very easy to use, and luckily I have not had a lot of questions or issues. But, I would say what I like most about Sandbox so far is the Customer Service. The old software I was using would require several phone calls, lots of time on hold, and a lot of work-arounds to get things done. My experience with Sandbox has been the opposite! The representatives have been available and helpful! They call back whenever I call them- even if I haven't left a message. The online chat feature has also been helpful for quick questions!

Cons
So far, I would say I have liked the billing features the least in Sandbox. We are currently set up to bill families by day, and that has been the only task that has become more time consuming since switch to Sandbox. Getting all of the various schedules, snow day credits, and fees to be applied correctly has been pretty tedious and manual. We are considering switching to a flat-rate monthly fee which I do think would help alleviate some of these issues, as it seems that's what the system is designed to do.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Customization reports, leaving notes for families, printing enrollment, customizable

Cons
Sometimes we have blended families, and the contacts for one child are not the same as the other child, it would be nice to have a click box to add emergency contacts as they may not be same. Add description to profile, height/ weight/ eyes/ hair required for licensing. spot for staff PHN on their profile (emergency cards)

Rating breakdown

Likelihood to recommend: 10/10

Pros
the biggest time saver for us is in invoicing and billing...saves time, easy to use, quick to process. Record keeping for family profiles is also very good and easy to use.

Cons
For the staff time clock, the inability to add shifts for staff to compare to their actual time worked, then auto calculating their hours worked is something that could be added to save time...we still have to manually check their hours worked against their assigned shifts.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use from the beginning. Has a lot of great features that make day to day operations a breeze. Is a super value. Their support team quickly responds to questions.

Cons
some of the reports... I like to be able to cross reference check numbers/invoice numbers especially on customer statements. The staff timesheets do not take overtime into consideration and show that time as separate from regular hours

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very intuitive and easy to use. User interface and design very appealing.

Cons
Accounting system overrides....which have been easily solved by the customer service team

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use, value, continual addition of features. The customer service team goes above and beyond to help!

Cons
I would like to see some new options for student reports, or printable student profile pages for teachers to keep in child file.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very user friendly, allowing you to easily navigate through the software . We also love the Admin and Attendance Reports.

Cons
1. Sandbox is not compatible with the regions waiting list. 2. Would like to be able to send group emails to families from Sandbox and not have to use and not be directed to outlook.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Sandbox is a very good software company The customer service is great, the product is very user friendly I can access it from any computer and do my work anywhere

Cons
childcare curriculums should be a available for Input in children's daily reports and for documentation of play This should be the next stage for the software company

Rating breakdown

Likelihood to recommend: 10/10

Pros
Children's scheduling and parent ability to schedule vacation days. This is life changing for us!

Cons
Would LOVE for parents to be able to add days to their child's schedule in the portal.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Online availability, parent interaction, attendance, and staff tracking. Its been great. Making it work with my billing process has been a challenge but Customer service is always ready and willing to help.

Cons
Staff cannot access time sheets for the week to see how many hours they have worked. More customization options of reports. Parents cant put money on their account without a invoice. Food service meal tracking!! No keyboard shortcuts. Wish there was an app for parents. I promise I love the product. These are just my wish list. :)

Rating breakdown

Pros
The data is easily obtained for reporting.

Cons
It would be nice if we could start documenting and placing pictures of the children in Sandbox for the parents to view.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The thing I like most about Sandbox is their customer support. I love that I'm able to start a conversation via messaging and work out any issue or question I may have live. Messaging is a great tool because I don't have to tie up our phone line and I'm still able to multi task!

Cons
Billing and subsidy were a little difficult to learn and navigate. But their support team was wonderful and set up private training to be sure I got a handle on things.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ability to add children and siblings easily and to look children up on any family name. (Children do not always have the same name as one of the parents)

Cons
You are unable to easily forecast the future rooms availability.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The reports are a gold mine of information. The software has been easy to learn and to train employees. I've embedded the online registration on our website to make it easy for new parents to get started. The app has made it easy to communicate with parents and see information about the children. I'm looking forward to the parent portal app!

Cons
There needs to be a pay invoice button on the invoice page rather than going into each family account. Employees should automatically be checked out at 11:59pm.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Software is very user-friendly; simple to learn on your own.

Cons
There are some confusing settings with the billing feature.

Rating breakdown

Likelihood to recommend: 9/10