Sandbox ChildCare Management Reviews

So easy to use the software and keeps parents files and financial information easy to track and stay on top of during the pandemic and our closure it allowed me to run the daycare remotely. I can't imagine without the software how difficult it would have been to manage everything without the software. So many filters allow you to get the information you need

Some things are hard coded and can't be changed

Hi Christine, Thanks for taking the time to leave this great review!

Overall, the program is easy to use and has helped our billing process. We have been able to use the teacher app for check in and that has help tremendously through COVID. The customer service is over the top awesome. I am VERY thankful that we have someone to chat with and for the most part the same few people each time. To have them available when I need help for myself or a parent asks a questions and invaluable.

There are different aspects that do not work for our specific program when it comes to running different reports. But we like so many things about the program that we have worked around it or changed how we maneuver things to adapt to running a correct reporting. I do like however that if something does not work we can tell support and they will put in a ticket for us.

Hi Maegan, Thanks for the great review! I am happy to share with you that custom reporting is scheduled to be released at some point next year.

The software is very user friendly and forgiving if you make accounting errors. The support is efficient and reliable. Love the Parent Portal feature and ease of registration. We love being able to communicate with parents and send pictures to them throughout the day.

Cannot customize your billing dates to use the auto billing feature if you are not in Ontario. There is no way to track children if they visit in multiple programs throughout the day. At times in child care you need to move children for ratio purposes and there is no way to track what room they are in if not their primary assigned room.

Hi Rhonda, We appreciate the great review and feedback you provided.

It is easy to set up and use. The customer service team is responsive and quick to answer your questions and take your suggestions.

The integration to the teacher app could be better. Either features for admin need to be on the teacher app or another app for admin would be nice. Also, if there was a way to keep login for the app, it would be awesome!

Hi An, Thanks for this great review!

This software is easy to use for both teachers, administration and parents.

I would like to have the ability to create my own reports.

Hi Denise, Thanks for your amazing review! Happy to hear your find it so easy to work in, as that is something we put a lot of focus on.

The product is easy to use, and streamlines many of the processes we use in operating our child development center.

I really love everything. I would like to implement the credit/debit card payment feature, but unfortunately the transaction/interest fees are more than we are able to manage.

Hi Patrick, Thanks for taking the time to leave this great review!

I like being able to generate reports; rosters, birthdays, and any information that I may need. I like how everyone has access to the same information.

Posting pictures and getting my teachers used to using it. Some teachers say it is too hard to post pictures through Sandbox and have continued texting parents. We would love to see Sandbox improve in this area and make posting pictures on Sandbox as easy as it is on Social Media.

Hi Judy, Thanks for the awesome feedback! We are frequently releasing updates to our teacher app in order to make these daily activities easier. Stay tuned!

From the very start when we were researching software for our afterschool program, Sandbox was a standout. The cost and customer support was terrific. They were always there to answer questions and concerns regarding the right fit for our needs. Once we made our decision to use their product, the level of customer support has never changed!

Can't think of a thing! This software delivers everything we have needed!

Hi Molly, Thanks for taking the time to leave this awesome review! :)

Having all the attendance and child information easily accessible at your fingertips is the best! Their customer service is absolutely fantastic. There is someone always available on live chat and it is person I've seen or probably emailed or talked to before!

I don't really have any cons about this software.

Hi Dana, Thanks for this amazing review. Have a great day!

Customization reports, leaving notes for families, printing enrollment, customizable

Sometimes we have blended families, and the contacts for one child are not the same as the other child, it would be nice to have a click box to add emergency contacts as they may not be same. Add description to profile, height/ weight/ eyes/ hair required for licensing. spot for staff PHN on their profile (emergency cards)

Hi Angela, Thanks for the raving review and the great feedback! A member from our support team will contact you to learn more about your issue with blended families.

Sandbox Software is easy to use and the customer service is outstanding. Records and data are compiled in an easy format to learn and use.

Integration and transitioning to using this software was somewhat time consuming, but well worth the time. Some of the billing options are not as convenient as they could be.

Hi Edie, We really appreciate you taking the time to leave this awesome review!

Very intuitive and easy to use. User interface and design very appealing.

Accounting system overrides....which have been easily solved by the customer service team

Hi Kim, Thanks taking the time to leave this awesome review! Keep in mind our support team is always happy to help you with any questions you may have. :)

Ease of use, value, continual addition of features. The customer service team goes above and beyond to help!

I would like to see some new options for student reports, or printable student profile pages for teachers to keep in child file.

Hi Suzannah, We are happy to hear your great feedback about Sandbox! You will be happy to hear we are working on building out our reports section and someone from our support team will be contacting you for more details about your request.

Very user friendly, allowing you to easily navigate through the software . We also love the Admin and Attendance Reports.

1. Sandbox is not compatible with the regions waiting list. 2. Would like to be able to send group emails to families from Sandbox and not have to use and not be directed to outlook.

Hi Bonnie, Thanks for the great feedback! A member from our team will contact you to discuss your waiting list and group email requests. Have a great day!

The data is easily obtained for reporting.

It would be nice if we could start documenting and placing pictures of the children in Sandbox for the parents to view.

Hi Michelle, Thanks for providing your feedback! You can post photos and updates for parents with our Parent Portal. Drop us a line at support@runsandbox.com and our team will help you set it up.

The program is easy to use. Also it an easy set up for parents to create there accounts. The help desk is quick to answer and solve any issues. They are also open to any ideas that I may have to improve the program.

The billing sometimes can be confusing.

Hi Rhonda, Thanks for the amazing review!

The thing I like most about Sandbox is their customer support. I love that I'm able to start a conversation via messaging and work out any issue or question I may have live. Messaging is a great tool because I don't have to tie up our phone line and I'm still able to multi task!

Billing and subsidy were a little difficult to learn and navigate. But their support team was wonderful and set up private training to be sure I got a handle on things.

Hi Samantha, Thanks for the awesome review!

The reports are a gold mine of information. The software has been easy to learn and to train employees. I've embedded the online registration on our website to make it easy for new parents to get started. The app has made it easy to communicate with parents and see information about the children. I'm looking forward to the parent portal app!

There needs to be a pay invoice button on the invoice page rather than going into each family account. Employees should automatically be checked out at 11:59pm.

Thanks for your awesome review and the great feedback! We have added the pay invoice option and automatic time out to our feature request list.

The easy use of the software. I also want you to know that the person we contact for support is amazing. My executive is just awesome. She helps with anything and is always available.

I do not have a con as of now. I am very happy with all of the software.

Hi Traci, Thanks for this amazing review!

Sandbox Childcare Management software is great all around! From the web-based system, to the easy attendance and billing, to helpful reports, Sandbox truly excels in childcare support.

The main issue I have is that some processes are not automated.

Hi Rebecca, Thanks for taking the time to leave this great review!

I like how it is easy to use and is accessible anywhere I go.

It needs a curriculum and planning and documentation tool.

Ease-of-use, real time data for multiple centers and the unlimited customer support. We look forward to growing into this program.

We are on able to create specific user reports from user data instead of tags.

Hi Kevin, Thanks for the awesome review and the helpful feedback!

So far easy to use and great customer support!

So far we have not had problems with the software that support can't help us with

Hi Jill, We are happy to hear that you are enjoying our software and customer support. Thanks for the great review!

The check in/out system is easy to use and helps me with my billing.

Have not found anything I don't like. I look forward to having an ap for parents to use.

Hi Tracie, Thanks for the great review!

Very Easy to use, affordable, love the cloud based software and that I am able to access it where ever I have access to a device. Sandbox has made tremendously helped me stay organized and has made the business side of my childcare business so much easier.

I would like to be able to have the option to integrate tracking expenses, but other than that there are no cons.

Hi Reneece, Thanks for the awesome review! Our support team will be contacting you to learn more about your expense tracking request.