I have enjoyed working with the ShareKnowledge system so far. I've been working with it for a little over six months in a launched capacity at our organization and about a year overall with the system.
It seems like there are some limitations to the system in terms of what it can capably handle right now, but I am reassured that as I (and others) make suggestions the team gets to work on seeing how they can provide the feature I am looking for in a future released version(s) of the system. There are definitely opportunities for improvement when it comes to features and functionality as well as ease of use, but as with anything these things come with time and I am reassured they will get better as customers provide feedback on what works best for them. Some things that seem like they should be easy to navigate take quite a few clicks of the mouse to finish, but with time I am confident the system will find a way to make this process a little bit more efficient. Some of the reports are hard to navigate if you're looking for very specific information, but overall you can almost always manipulate the report to receive what you're looking for. It will be exciting to see how the system continues to develop the features it offers as the time goes by.
As a user it has been fairly easy to navigate through the system and understand how it all works together with a small amount of a learning curve.
The customer support after you've finished launching the system is great, but before that I had a hard time getting in-touch with my project manager. My project manager during the implementation and launch phase would sometimes take 2-3 days to answer a question I had and our official launch of the system to our organization was delayed because of errors on their end not ours, which was frustrating. On the other hand, I have really enjoyed working with my Customer Service Representative. He truly does whatever he can to help solve a problem I am experiencing.
Overall, I would recommend this system to other organizations, but I also would recommend really doing research to find what system is going to work best for your end goal as an organization. Ask yourself, what are you trying to achieve using your Learning Management System? ShareKnowledge is great for delivering E-Learning and staying up to date on compliance related training. If you wish to create SCORM compliant material, you will be required to purchase a third party software.
Delivery of E-Learning Material
Reminder features for attending training and signing up for training are great
Setting up rules to stay compliant on training
There is a lot of mouse clicking that needs to be done to complete a task
Pulling reports can be tricky
It would be really nice if a trainer could login to the system and see all of the training their trainees need to complete and go through completing it using the trainers portal instead of having to sign each employee in individually when you want to complete training with them
It is a long process to assign new employees to all of the organizational units they might be apart of... it would be really nice if you could do more than one at a time
Response from ShareKnowledge
Thank you for honest feedback. We are always listening to our customers and improving our product to fit their needs and expectations.
Value for money
Ease of use
Likelihood to recommend: 8/10