ToucanTech Features

ToucanTech

All-in-one solution for growing communities

4.87/5 (84 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Alumni Management
Application Management
Assessment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Built-In Database
CRM
Campaign Analytics
Campaign Management
Campaign Planning
Candidate Management
Chapter Management
Chat/Messaging
Client Portal
Colleges / Universities
Commenting/Notes
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Donation Management
Donation Tracking
Donor Discovery
Donor Management
Drag & Drop
Dues Management
Election Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Engagement Tracking
Enrollments/Onboarding
Evaluation Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Fee Management
Feedback Management
File Sharing
Filtering
Financial Management
For Alumni Associations
For Nonprofits
For Religious Organizations
Forms Management
Forum / Discussion Board
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Group Management
Ideation
Invoice Management
Jobs Board
K-12
Knowledge Base Management
List Management
Live Chat
Mailing List Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile Giving
Moderation
Multi-Language
Multi-Location
Newsletter Management
Online Calendar
Online Forms
Online Forums
Online Giving
Payment Processing
Performance Metrics
Personalization
Pledge Management
Progress Reports
Progress Tracking
Real Time Analytics
Real Time Notifications
Receipt Management
Records Management
Recruitment Management
Recurring Giving
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Self Service Portal
Single Sign On
Small Group Management
Social Media Integration
Student Portal
Summary Reports
Surveys & Feedback
Tagging
Third Party Integrations
User Management
Visitor Tracking
Volunteer Management
Website Integration
Website Management
eCommerce Management
Learn moreCompare App
@mentions
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Alumni Management
Application Management
Assessment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Built-In Database
CRM
Campaign Analytics
Campaign Management
Campaign Planning
Candidate Management
Chapter Management
Chat/Messaging
Client Portal
Colleges / Universities
Commenting/Notes
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Donation Management
Donation Tracking
Donor Discovery
Donor Management
Drag & Drop
Dues Management
Election Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Engagement Tracking
Enrollments/Onboarding
Evaluation Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Fee Management
Feedback Management
File Sharing
Filtering
Financial Management
For Alumni Associations
For Nonprofits
For Religious Organizations
Forms Management
Forum / Discussion Board
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Group Management
Ideation
Invoice Management
Jobs Board
K-12
Knowledge Base Management
List Management
Live Chat
Mailing List Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile Giving
Moderation
Multi-Language
Multi-Location
Newsletter Management
Online Calendar
Online Forms
Online Forums
Online Giving
Payment Processing
Performance Metrics
Personalization
Pledge Management
Progress Reports
Progress Tracking
Real Time Analytics
Real Time Notifications
Receipt Management
Records Management
Recruitment Management
Recurring Giving
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Self Service Portal
Single Sign On
Small Group Management
Social Media Integration
Student Portal
Summary Reports
Surveys & Feedback
Tagging
Third Party Integrations
User Management
Visitor Tracking
Volunteer Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Alumni Management
Application Management
Assessment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Built-In Database
CRM
Campaign Analytics
Campaign Management
Campaign Planning
Candidate Management
Chapter Management
Chat/Messaging
Client Portal
Colleges / Universities
Commenting/Notes
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Donation Management
Donation Tracking
Donor Discovery
Donor Management
Drag & Drop
Dues Management
Election Management
Electronic Payments
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Engagement Tracking
Enrollments/Onboarding
Evaluation Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Fee Management
Feedback Management
File Sharing
Filtering
Financial Management
For Alumni Associations
For Nonprofits
For Religious Organizations
Forms Management
Forum / Discussion Board
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Group Management
Ideation
Invoice Management
Jobs Board
K-12
Knowledge Base Management
List Management
Live Chat
Mailing List Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile Giving
Moderation
Multi-Language
Multi-Location
Newsletter Management
Online Calendar
Online Forms
Online Forums
Online Giving
Payment Processing
Performance Metrics
Personalization
Pledge Management
Progress Reports
Progress Tracking
Real Time Analytics
Real Time Notifications
Receipt Management
Records Management
Recruitment Management
Recurring Giving
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Self Service Portal
Single Sign On
Small Group Management
Social Media Integration
Student Portal
Summary Reports
Surveys & Feedback
Tagging
Third Party Integrations
User Management
Visitor Tracking
Volunteer Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App

ToucanTech Feature Reviews

25 reviewers had the following to say about ToucanTech's features:

Nick P.

View from Mill Hill School Foundation and a wider perspective

2020-02-09

It has enabled better alumni communications , event management and fundraising campaign management.

Pros

Ease of use for non-database professionals - you don't need to be a professional to retrieve the information and reports you want.

Cons

Tendency to slow down from time to time making searches and adding images or news difficult Tendency for blue "shading" to appear over every word and element of a search

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca A.

Twyford School

2021-04-15

Communication is tracked and streamlined, Donor giving/fundraising is trackable and reports easy to produce.

Pros

Toucan Tech is very user friendly and has been designed with School use in mind - which is fantastic!

Cons

We have not found too many complications. It can be frustrating having to enter the same address multiple times when adding details of a family.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Casey O.

Great product, great customer service

2021-03-28

ToucanTech have a great customer service team and fast response rate.

Pros

I like that you can customise the layout of the pages to suit your design needs.

Cons

Learning to navigate where to make updates and edits to each section is a steep learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lesley A.

Intuitive system with good support

2021-03-24

Events management - advertising and booking in attendees for events.

Pros

We were offered a tailored training day before setting it up - we could specify the main features we would use so the training was adapted to our needs, eg, how to produce reports we needed to replicate.

Cons

Integration was quite a significant task due to volume of data but it was well managed on both sides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jas C.

All in one place with Toucan Tech

2021-03-23

After taking the steps to use this CRM package we have been really pleased with the great customer service experience, everyone is friendly and super supportive. We have been guided through initial set up and migrating over to using all the functionalities which we continue to develop as we improve our confidence in this product as a user.

Pros

It is intuitive. The reporting stats are easy to read.

Cons

I was nervous of the migration of data over but with the support of the TT team I overcame this very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle C.

ToucanTech For Alumni Relations

2021-04-22

Consistently good. For example, since we started with TT (6 years ago) we've upped our contactable constituents from 66% to a stable 87%.

Pros

I like TT because it is an integrated Database, CRM and CMS - and the system is easy to use with training others a fairly simple process thanks to support from TT.

Cons

Volunteer management could be better, but there are useable workarounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lee H.

ToucanTech for the Technophobe

2019-11-18

As an individual who has never been in a role where I have had to use a data base before I have found the Toucan Tech software relatively easy to navigate.

Pros

The 'Dashboard' gives and instant picture of activity within the alumni community and the statistics provided are clear and concise.

Cons

I would like a spell check built into the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Siobhan B.

What more do you need?!

2021-06-16

Pros

Usability, customer service excellence in their support offering, intuitive software, wonderful interface, record management, just a fantastic partner to work with!

Cons

Really can't think of anything; genuinely! I really enjoy the user experience. Which is why we renew our contract year after year!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah H.

Highly recommend ToucanTech for managing alumni and school community relationships

2021-03-24

ToucanTech provide so much support for customers through weekly newsletters, sharing inspiration of other schools and customers as well as all the training you can access on demand on the support site. If you have a question they are happy to help and if you come across an issue it has always been resolved promptly in my experience.

Pros

The integration between database, email communications and a community website where our members can reconnect with one another.

Cons

Generally the system is pretty intuitive and very easy to use, the only section I find a little tricky is reporting but this will be because I don't use it often enough to be familiar with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eleanor M.

Great support

2019-11-25

ToucanTech have always been very helpful, very prompt at responding to questions or issues and always offering helpful suggestions. They also have examples of great ways people have made use of the software.

Pros

The software is easy to use and is constantly being developed and further improved depending on the need.

Cons

Importing data from another site is not that easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine R.

An excellent, "one-stop shop" software for all your Development Office needs

2019-11-22

Record keeping is also easy and efficient.

Pros

One software for alumni relations, communications, donations records, moves management and online community feature Ease of use Excellent support and training Attractive user interface Continual expansion and development of the product following feedback from users Ease of migration from previous provider to Toucan Tech Commitment and knowledge of the product from all the staff from top to bottom An understanding of Development Office work and what customers want

Cons

No major complaints - any queries have been dealt with quickly and efficiently

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Margie B.

Toucan Tech Review

2021-07-21

Pros

I'm still a beginner user but Toucan Tech has been easy to use and seems to fulfil our needs in terms of alumni management, with the added bonus of allowing us to track future fundraising initiatives.

Cons

Haven't found one yet. Nothing to say here but it won't seem to let me proceed unless I fill up more space!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 201-500 employees)

ToucanTech Database

2020-03-30

Excellent product and great company to deal with. You really get to know the team and the customer support is very responsive.

Pros

It is easy to use and fairly intuitive to use.

Cons

Some things work differently to our previous database so you have to think about things in a different way (eg: filters, reporting)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Janice R.

ToucanTech beginner implementation

2021-04-05

Pros

I appreciated that It was easy to get started with basic features and that we can add in additional modules as we progress at no extra cost.

Cons

Some of the design features are slightly limited, based on experience working with other websites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele H.

A Complete Package

2020-10-21

We can create emails with the look that we want and confidently send them knowing they are compliant with data protection laws.

Pros

It is easy to use with a handy dashboard in the ‘back office’ for an instant snapshot of activity and engagement.

Cons

The software has developed as Toucan Tech have addressed the needs and requests of their clients so our site has grown with the software and if anything we have had to keep up!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer M.

Best alumni website and fundraising database

2021-03-31

This database gives us everything we need in one place. It is also constantly evolving and taking advice from customers to improve and increase its offering.

Pros

Having our alumni website, fundraising data and email manager in one database has been the biggest advantage.

Cons

The initial move was tricky as our data is quite complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicholas B.

Huge potential

2020-08-14

Very responsive business, capable and eager to understand their clients' needs and apply improvements

Pros

As a database driven alumni platform, ToucanTech enables us to link to and connect countless records to grow the engagement of our association. It is reliable and its myriad functions - which you need to find out about and leverage - are useful and helpful

Cons

Report-writing can be tricky and not all fields are able to be selected.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daphne O.

Summer Fields Preparatory School

2020-04-17

Migrating the data was much easier than I imagined it would be and extremely thorough.

Pros

The online alumni community is very impactful, the news stories create a real feeling of community and there are many features such as Clubs, Events, Support Us, Forum, etc. which can be developed over time. I also like the fact that when you capture new members they update their contact details straight into the database. The software is very user friendly and is a pleasure to work with.

Cons

I am still learning to use the fundraising software and I think it would be great to have some webinars on the fundraising side of the database as well as how to create clubs, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Roger P.

Bells and whistles aren't everything, but you get a lot of them and much, much more from ToucanTech

2021-03-23

There is a well known saying, "are you a person who knows the price of everything but the value of nothing?" If you are that sort of person then you will not see just how good value and comprehensive the product and service you get from ToucanTech. I am NOT that person.

Pros

The number one stand out feature is customer support.

Cons

When making our initial assessment of what systems are available across the market, ToucanTech looked expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roger C.

Toucan Tech new User / Administrator

2020-04-23

The possibilities the Toucan system offers for everything from Event Management (an Eventbrite set-up), News Postings and Communications are only limited by the User/Adminstrator - i.e. me!

Pros

Being completely new to working with databases and similarly-based communication systems the most important aspect for me has been the great help from the Support Teams. They are always very willing to help; extremely patient; thoroughly professional and yet friendly and approachable at all times.

Cons

Again given my inexperience in this area - and I find it similarly with Mail Chimp as well - I can't set up pages and the like in a way that seems obvious to me. Hence, I find the Support Team vital as I slowly learn what can be done and how to achieve it. Normally, I would have delegated such things to a competent professional. The Toucan Support Team has, with great understanding, taken on this delegated role whenever possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachael S.

How Toucan Tech has made a difference

2021-03-24

The benefits have been great, we invested at the same time as launching our bursary fund, so it's great to be working with super professional comms for this important group.

Pros

The software integrates really well on the school website, blending in with ease.

Cons

I do find that there are aspects of the software that are difficult to use but I'm sure this will ease with further use and practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alana M.

Arden Anglican School review on ToucanTech

2020-06-02

This is a fantastic way to communicate with our alumni and it definitely filled a hole in our communication with this target market.

Pros

I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy.

Cons

Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly H.

The perfect solution to kick start your community management and engagement

2021-03-25

We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

Pros

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office.

Cons

The fundraising and donation logging feature could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucy M.

Essential tool in our development and alumni relations programmes

2020-04-02

Excellent customer support, huge wealth of resources on all elements from design to data collection.

Pros

Intuitive operating system integrating all the key functions of a database and external comms platform designed specifically for use in a development and alumni relations setting.

Cons

Automatic upgrades, particularly affecting page format

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary Lou B.

A platform that has enhanced our alumni engagement

2021-03-23

Excellent all round.

Pros

Easy to learn and easy to use.

Cons

The mobile app has been a little slow in coming, but is on its way!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more