ToucanTech Pricing Plan & Cost Guide

ToucanTech

All-in-one solution for growing communities

4.87/5 (84 reviews)

ToucanTech Pricing

Pricing model: Subscription

Contact ToucanTech for pricing information.

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ToucanTech Pricing Reviews

Pros

  • It is reliable and its myriad functions - which you need to find out about and leverage - are useful and helpful.Nicholas B.Read the full review
  • Being completely new to working with databases and similarly-based communication systems the most important aspect for me has been the great help from the Support Teams.Roger C.Read the full review
  • Fantastic, thorough, lighteningly fast repsonse rates and a good understaning of what our business needs are in this educational environment.Craig A.Read the full review

Cons

  • I use it very seldom, but find it frustrating to obtain the results I require.Michael D.Read the full review
  • Needs fulltime use, otherwise very frustrating to use occasionally.Michael D.Read the full review
  • Tendency to slow down from time to time making searches and adding images or news difficult. Tendency for blue "shading" to appear over every word and element of a search.Nick P.Read the full review
100%
recommended this to a friend or a colleague

11 reviewers had the following to say about ToucanTech's pricing:

Roger P.

Bells and whistles aren't everything, but you get a lot of them and much, much more from ToucanTech

Used daily for 1-2 years
Reviewed 2021-03-23
Review Source: Capterra

There is a well known saying, "are you a person who knows the price of everything but the value of nothing?" If you are that sort of person then you will not see just how good value and comprehensive the product and service you get from ToucanTech. I am NOT that person.

Pros
The number one stand out feature is customer support. Having made contact with at least three other companies offering similar services, ToucanTech's "pro-activeness" was immediately apparent from the very first phone call I had with them. They had a "can-do" attitude. ToucanTech were patient as we groped towards deciding which software company to go with. I'm sure it must have been frustrating for them as we kept coming back with additional requests for clarification, and asking for a further demonstration so all "decision-makers" could see what was on offer. ToucanTech were proactive in helping set up the software for us and continue to respond promptly to pleas for help. There is a culture of ongoing development of the product with so much support provided for free through the weekly emails, the free webinars, the free online support, the free telephone advice. Support continues all time at no extra cost. They have recently increased the hours when support is available and it is important to note when deciding upon a company to realise which time zone they may be operating in.

Cons
When making our initial assessment of what systems are available across the market, ToucanTech looked expensive. But that is not the case. (There are no hidden extras. Most of what you want is included in the price quoted and which is prominently displayed on their website. There are add ons at extra cost, but again these are easy to find and quantify.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vitali V.

Best customer service across industries

Used daily for 2+ years
Reviewed 2020-06-16
Review Source: Capterra

Very happy with our relationship and the service provided. As with any software, you need to dedicate some resources to learn the tips and tricks to make the most out of it.

Pros
Customer service, issue resolution, responsiveness, new product releases, ease of use, competitive pricing, willingness to find custom solutions, training, and lots of resources, a community of users.

Cons
Can have slow load speeds at times and other bugs (but those are quickly fixed with support)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Suzannah D.

Toucan Tech as an Alumni Engagement Platform

Used daily for 1-2 years
Reviewed 2021-07-22
Review Source: Capterra

Very good and knowledgeable customer service.

Pros
Easy to use, not too expensive, good support and training, dual language capability.

Cons
Nothing. We're happy with it completely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rachel H.

ToucanTech Software

Used daily for 6-12 months
Reviewed 2019-04-01
Review Source: Capterra

Our aim was to purchase a software solution that would manage our 15,000 plus dataset in a bright, intuitive and logical way. In addition, we required a third party (alumni) interface which would engage our alumni from the off, and give them a responsive, interesting and easy to use platform which would allow them to interact easily with the school and their peers. ToucanTech has provided such a solution. They have been a pleasure to work with thus far and the whole team have a pro-active, can do approach to work. We never have to chase ToucanTech, but rather they engage with us at every step. Their online forums bring another layer to the user experience, and any technical difficulties are resolved immediately by their technical team. I can highly recommend the product and the company behind it.

Pros
The ToucanTech software is engaging from the word go! Its bright, colourful appearance does not betray what lies beneath. The best thing about the software is its intuitive design which make operations simple, straightforward and easy. Almost everything you want to do/find is underpinned by logical thought and programming, so that the user can navigate easily around the software.

Cons
I am honestly not sure there is an answer to this question. My whole experience with ToucanTech to date has been positive, from sales, to customer service to to the user end of the software. Although a cost is involved, I would say the value for money and customer care makes this well worth the expenditure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael A.

Community integration so easy with ToucanTech

Used daily for 2+ years
Reviewed 2021-03-24
Review Source: Capterra

From a very low base of engagement we are building are strong and varied community of alumni and friends which should prove to be invaluable as we push for income generation.

Pros
Ability to be operated remotely, so that central office not required. Ability of membership to contribute to aspects of the website. Different levels of access as required. Ease of integration with previous database.

Cons
Nothing personally, but am not involved with all its function areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle C.

ToucanTech For Alumni Relations

Used daily for 2+ years
Reviewed 2021-04-22
Review Source: Capterra

Consistently good. For example, since we started with TT (6 years ago) we've upped our contactable constituents from 66% to a stable 87%.

Pros
I like TT because it is an integrated Database, CRM and CMS - and the system is easy to use with training others a fairly simple process thanks to support from TT. It provides all the engagement tools we need, it's keenly priced, they respond quickly to queries, implement customer product requests regularly, and are constantly refreshing and upgrading their offer.

Cons
Volunteer management could be better, but there are useable workarounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Polly R.

How Toucan Tech transformed our ability to communicate with our alumni

Used daily for 2+ years
Reviewed 2019-12-12
Review Source: Capterra

Toucan Tech has enabled us to grow our alumni community, tripling the number of members we have online since we purchased the system. The package offered is affordable and the support from the team is second to none.

Pros
It is an all-in-one product so we did not have to purchase a separate database. It is user-friendly making it easy to use and understand. It has revolutionised our ability to contact our alumni and store information on both alumni and current pupils . The support team are always willing to help and are constantly offering webinars and networking days. The analytics offered enables us to tweak our communications to meet our customer needs.

Cons
I have nothing negative to say about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Janice R.

ToucanTech beginner implementation

Used daily for less than 6 months
Reviewed 2021-04-05
Review Source: Capterra

Pros
The website has been relatively easy to set up and the training sessions were extremely helpful. I appreciated that It was easy to get started with basic features and that we can add in additional modules as we progress at no extra cost.

Cons
Some of the design features are slightly limited, based on experience working with other websites. This is also what makes it user-friendly and simple to maintain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Catalina G.

Very well put together, secure and easy to use platform

Used monthly for 2+ years
Reviewed 2021-07-21
Review Source: Capterra

Very professional and reliable

Pros
The platform looks very professional and easy to navigate to our users. I love seeing the pictures of everyone and what they are up to. It is easy to operate as an admin and service is always provided.

Cons
In a time when independent schools are struggling due to the pandemic this platform may seem expensive. And it is, if you don't do anything with it. If you use its full functionality it is not and they have created discount plans that help a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alison C.

Great return on investment

Used daily for 2+ years
Reviewed 2021-03-24
Review Source: Capterra

The customer and support services are excellent and the site meets the School’s needs now and as we grow for the foreseeable future. The team at TT are quick to respond to our evolving needs and update requests and there a significant opportunities for training should we need it. A great team of people to work with.

Pros
I am extremely pleased with site and the support from the Toucan Tech team. As a state school we are very mindful of cost/benefit and we needed to througherly understand what was available to invest in an easy to use, agile system that holds our data in one place with the opportunity to create dynamic and creative communications. This site does all this and more. It's agile, very easy to use, and we've had some great feedback from our users - it's easy to navigate, professional and content rich and importantly, it's mobile friendly. A great return on investment for our School.

Cons
Actually, very little. There is always the opportunity to feedback and request minor tweaks and these are invariably actioned unless there is a justifiable reason why certain requests cannot be done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sara E.

More than a product/service provider...this company consistently go the extra mile

Used daily for 2+ years
Reviewed 2017-02-28
Review Source: Capterra

I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change. ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together. Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech. I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!!

Pros
Easy to use Links to SIMS so makes downloads easy FUN for our end users If you see improvements they really will listen! Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school They have a network where you can link in with other people using the software to share ideas/experiences

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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