UserGuiding Features

UserGuiding

Digital adoption and onboarding platform

4.64/5 (47 reviews)

Competitor Feature Comparison

API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Churn Management
Communication Management
Community Management
Configurable Workflow
Contextual Guidance
Conversion Rate Optimization
Customer Engagement
Customer Management
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Dashboard Creation
Employee Onboarding
Engagement Tracking
Feedback Management
Goal Setting / Tracking
Guided Problem Solving
In-App Training
Launch Management
Monitoring
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Onboarding
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Reporting/Analytics
Revenue Management
Search/Filter
Self Service Portal
Self Service Tools
Sentiment Analysis
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
To-Do List
Training Management
Usage Tracking/Analytics
User Onboarding
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Churn Management
Communication Management
Community Management
Configurable Workflow
Contextual Guidance
Conversion Rate Optimization
Customer Engagement
Customer Management
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Dashboard Creation
Employee Onboarding
Engagement Tracking
Feedback Management
Goal Setting / Tracking
Guided Problem Solving
In-App Training
Launch Management
Monitoring
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Onboarding
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Reporting/Analytics
Revenue Management
Search/Filter
Self Service Portal
Self Service Tools
Sentiment Analysis
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
To-Do List
Training Management
Usage Tracking/Analytics
User Onboarding
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Churn Management
Communication Management
Community Management
Configurable Workflow
Contextual Guidance
Conversion Rate Optimization
Customer Engagement
Customer Management
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Dashboard Creation
Employee Onboarding
Engagement Tracking
Feedback Management
Goal Setting / Tracking
Guided Problem Solving
In-App Training
Launch Management
Monitoring
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Onboarding
Predictive Analytics
Real Time Analytics
Real Time Data
Real Time Notifications
Reporting/Analytics
Revenue Management
Search/Filter
Self Service Portal
Self Service Tools
Sentiment Analysis
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
To-Do List
Training Management
Usage Tracking/Analytics
User Onboarding
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App

UserGuiding Feature Reviews

25 reviewers had the following to say about UserGuiding 's features:

Shubhankar S.

Does the job!

2019-11-03

Pros

Also, the feature about segmenting & customizing guides to different kinds of users.

Cons

It has a slightly high learning curve, the UI isnt the most intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dylan K.

The most advanced onboarding program that I use to train existing and new employees

2019-03-20

Create and track the performance of guides with Analytics available on this app.

Pros

Lastly, UserGuiding has wide array of features encompassing of Analytics, Hotspots, Segmentation etc.

Cons

14 days for free trial are not enough to make clear decisions. To make sure that they give prospective customers time to make informed determinations, they should at least increase duration for free trial to 30 days. However, with extra 30 days money back guarantee, it is all good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthias S.

It's fun to guide your users. :-)

2018-07-27

It reduces onboarding trouble and the refund rate by saving MUCH time.

Pros

With userguiding it is very easy to set up tutorials and so on to make onboarding processes and to guide your users in a very easy and motivational way.

Cons

In the beginning there is a learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Buğra G.

Great onboarding tool!

2020-07-16

We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.

Pros

It allowed us to design a beautiful product walkthrough within minutes, without a single line of code.

Cons

The analytics part is probably enough for most teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hakan Ö.

Very happy with UserGuiding!

2019-11-07

Works well where alternatives don't. Also, the support team is very helpful!

Pros

Before UserGuiding, we've tried a few other user onboarding software to increase our free trial conversion. Others had problems with multi-page onboarding flows and iframes. UserGuiding team helped me implement it quickly and I had everything working in only a few days. Great support team!

Cons

Currently it lacks integrations with other analytics tools we use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steffen D.

Better implementation guides

2019-10-19

Pros

Easy to setup and cheaper than other systems.

Cons

In out conpany we need to keep track on how far a user is in the guide-steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ezra A.

Let's create interactive user guides with UserGuiding

2019-03-13

UserGuiding allows me to develop guides and create user actions to determine the guides that they will be shows orderly.

Pros

Firstly, I like the way UserGuiding has a simple deployment architecture that does not involve third parties.

Cons

So far I have not come across a thing that annoys me at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dariusz K.

Great guides for startups online apps

2019-03-25

I have no problem for starting and test how it work for my specific guide scenario (with some big competitors I had basic problems, like "I cannot publish")

Pros

Easy to use and implement in online app Great, fast, helpfull support Possible to create assistant Lightweight Enough in customization

Cons

Not ready for mobile Emoji in old style

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cagri S.

Easy to use, great support from the team

2020-05-05

Pros

I especially liked how the product provides several ways to create content, easily.

Cons

We needed help for advanced integration, and the team helped us in a short time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Okan T.

Product Walkthroughs in Minutes

2019-09-30

After a single UI change, the responsible person had to work on the flow for hours to change the location, test it and make it live.

Pros

UserGuiding has great UX - very simple to use. In a few hours after signing up, you can start getting positive results! Also the team is supportive. They do their best to support us on our busy days, even in weekends.

Cons

It would be great if we could upload our videos directly to UserGuiding, instead of embedding from online places. But still not a big problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Despina E.

Awesome Robust Onboarding solution

2019-09-23

If you are looking forward to creating a solid onboarding experience this should be your go-to solution. Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required). It is one of the few solutions I constantly recommend to my customers when they strive to create an amazing onboarding experience.

Pros

You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever.

Cons

The features enable your team to create an onboarding experience within minutes while the solution's analytics give you the necessary feedback to iterate whenever necessary

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tadeáš A.

Complex features explained easily

2020-04-08

This page contains a lot of powerful tools and analytics which were not used by users due to their complexity at first sights.

Pros

Very easy integration, in just a few minutes you are up and running.

Cons

I have not found anything I wouldn't like so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emrah S.

Ridiculously easy

2019-03-14

We already outsourced UI testing to them with their incredible help.

Pros

They know our product better than us. - UI is very intuitive.

Cons

- Sometimes it takes an nondeterministic time for the guide to be effective. Not a big problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah W.

Boosts new feature adoption immediately

2020-09-28

Especially when introducing a feature we use UserGuiding to let our users know inside the app, and create short tours that help them understand the new function.

Pros

Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

Cons

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bahadir E.

UserGuiding is the voice of your product, onboarding your users!

2019-10-28

We give a short intro about our product and take them on a product onboarding journey designed on Userguiding.

Pros

The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM.

Cons

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Macarena D.

UserGuiding is for everyone!

2019-02-27

I think that in a very short time you have a quality interactive guide to show your users. The guides in PDF or guides with many pages finally nobody reads them, and many times they are difficult to understand. The help service was great! I had a problem and in a few minutes they solved it for me, and they did it in Spanish! :)

Pros

The design and interface is very friendly.

Cons

For the moment I like everything. Maybe what I would like is for the software to be available in Spanish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ynot Partners


Thank you for your great words Macarena.

We are doing our best to help our users!

Read more
Ester L.

Excellent value

2020-03-31

Before UserGuiding, I've spent over a month with going and back communication with my team to set up an onboarding process.

Pros

The product is easy to use and integrate into your own website to ensure smooth onboarding.

Cons

Nothing really, the team is supportive and reactive, and if you need something, they are there for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Güner B.

Easy To Use

2019-03-19

In Vexrob (https://vexrob.com) doctors and physiotherapists prescribe personal exercise programs for their patients. It was a problem to show how prescription of an exercise program can be done on web app. Userguiding helped a lot for creating a short journey.

Pros

User guiding is an easy-to-use tool for creating user onboarding.

Cons

Some UI improvements are needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefan S.

Great alternative to more established solutions

2019-12-22

Userguiding helps us provide a seamless training experience to our users.

Pros

I liked the value offered for the price, as well as the features and the ease of use.

Cons

Design and feeling needs to be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven S.

A really incredible app

2019-04-16

Not only was I was able to create an entirely new layer of experience for our new users, but we've also been able to use it for additional purposes such as freemium feature locking and floating information bubbles that give additional information when clicked on.

Pros

It looks great visually and gives a high level of customization to keep brand consistency.

Cons

There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Osman Erdi B.

No Code = No Problem 🤓

2019-06-29

Although we are a technology-focused team, we decided to use UserGuiding because of their smooth, easy to learn user experience.

Pros

Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced).

Cons

UserGuiding promotion logo for the non-white-label package is too big and colorful, it may be smaller and colorless(Black&White)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1-10 employees)

Very easy to use

2020-03-02

Pros

It was very easy to implement.

Cons

Needs more functionality and feature to make customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yarkin S.

Seamless User Onboarding Experience

2019-10-02

UserGuiding is an accessible and affordable software to create product walkthroughs. We can create whole onboarding flows in minutes. Well done team!

Pros

UserGuiding is the easiest user onboarding software we've tried. You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.

Cons

No mobile support, but it’s not a big deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Burcu G.

Easy and Helpful

2019-09-05

It was a very helpful journey for me to understand how to onboard users, since the product was teaching while I was trying to setup my environment. Thank you, UserGuiding people!

Pros

Requests almost none of the development team's hours, just the setup code and that's all. If you have GTM already set up, you don't need this as well. Superior support, always received good intention signals and very intuitive on understanding where I need help.

Cons

Mobile SDK was definitely one of the things what I was searching for.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tuğçe G.

More users in action!

2020-01-22

I am able to increase Popupsmart's sales thanks to analytical intelligent system that they offered.

Pros

As a digital marketer, I don't have much coding experience and User Guiding enables me to create and use onboard flows without technical knowledge. I used to use multiple tools to segment my users according to their needs, browsing behaviors and geographical locations. I can simply say User Guiding is all in one tool to segment your customers correctly. Lastly, with the help of NPSs, I clearly see our customers' and leads' opinions, product experiences and their thoughts about us so that act according to the feedback we collect thanks to User Guiding.

Cons

They don't offer free chat on their website but the team responds quickly via email and try to solve your problems as soon as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more